I have been a loyal blood donor with the Southeast Michigan Chapter of the American Red Cross for decades. Starting with a local blood drive at my church, I was invited to join their Pheresis program. I became a successful participant and still look forward to helping others in this way. When I had a 'factory job' years ago, it was easy for me to set up appointments on a fairly regular basis. At that time, I was usually once a month in my visits. In the past few years, however, I have been an over-the-road trucker with a non traditional schedule, making my availability to donate unpredictable. The American Red Cross has come out with a phone app to assist in scheduling, keeping track of donations, locating local blood drives by ZIP code, etc. A major glitch occurred when I scheduled an appointment on the same day using their app. I showed up before my allotted time and waited just inside their front door for initial screening during the 2020 pandemic. I showed my appointment on the app, however, since my name didn't appear on their printed list, I was turned away. I was so sad. However, I found out that my local church was having a blood drive recently and I happily signed up. The app made it easy to schedule my appointment and everything went well. If you are looking to make a difference in people's lives, this can be a life-saving act of kindness towards those in your local community. Just roll up your sleeve and the professionals at Red Cross will do the rest. Save a life, schedule to donate today! read more

American Red Cross - Double Red donations help alot. - Community Service/Non-Profit Near Me - Warren, Michigan

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This was my first time donating blood! The building was nice and clean, and the staff was so fun! They were also very professional, quick, and made me feel so comfortable. It was a great experience, and I'll for sure do it again! read more

American Red Cross - Outside of building. - Community Service/Non-Profit Near Me - Warren, Michigan

Zero stars would be more appropriate. I have 0- CMV- blood, they call it "baby's blood" because it can be given to little ones in need. Because of this, I have given blood for years, I usually make my next appointment right after each donation because being a donor is important to me. I have shown up to this location for an early morning appointment on more than one occasion to find a sign on the door telling donors the location is closed for the day. No phone call, just forced to reschedule. I have also shown up at appointments here early and waited patiently until way after my appointment time to be seen. So today - on the day of what should be my 80th donation - 10 GALLONS- I am running behind by 10 minutes. I arrive, apologetic with rapid pass already completed and ready to go, only to be told they are ONLY taking on time appointments today due to staffing issues and I will need to reschedule. So I asked - do they need blood or not? Because I get constant emails about the need, I was asked by the Red Cross to confirm my appointment two days ago, and I did. I protest. We are talking 10 minutes here, seriously? I explain the type of blood I have and that it is important to me to give. The greeter went back to talk to the guy who told her to send me away and then he came up front. I am told maybe within the hour but there are staffing issues. So I said - "I don't mind waiting but asking me to leave is ridiculous. I'm a donor here, willing to donate - that 10 minutes made all the difference and you'd rather just send me away?" He said yes because of staffing issues. I asked him why they offer appointments, he said there is a disconnect between those making new appointments and those taking the blood at the center, that the appointment setters would have people lined up out the door if they had their way. No line was forming behind me, no one waiting ahead of me, just me there waiting here feeling like a bother. I was brought back to a room for a second - it was a mistake, she thought I was a platelet donor. So back to the waiting area I go. I informed her no one had even checked me in yet so she scanned my card - probably about 30 minutes after I arrived. Instead of a donor giving for the 80th time today, I got to feel like a bother. Disappointed, I sat there on the verge of tears and ready to walk out because, despite walking past me, no one here even come by to say one word except when I was mistakenly taken back. Another couple of people walked in, got checked in right away, and told someone would be with them shortly. They were platelet donors. I was told to move down to the seat at the end of the row to be out of the way because the people who walked in are platelet donors and they go in first since I was late. By 10 minutes. Almost an hour ago. And that is where I sat thinking about this. There are plenty of people who do not donate. Donors do not HAVE to give, they choose to, the folks at this location forget that. I will never come to this location again. As a matter of fact, I decided to leave, and used my app to schedule an appointment a week from now at another location. To be clear, it wasn't the waiting I took issue with, it is that I have never been made to feel like such an inconvenience and burden for wanting to donate blood, and that's the "staffing issue" that matters to me. The staff here need to appreciate their donors, this is the worst I have ever been treated by a Red Cross location. read more

Very friendly staff and very prompt. Made app and it was so fast from greeting to cookies

Waited over 30 minutes before walking out. No one came and provided an excuse. They act like I am inconveniencing them. looks dirty, the first time I gave them is the last. I will give again in Ann Arbor where I have done so 3 times. Professional, helpful and clean. Even offered me a blanket because I forgot to bring one of my own. platelets needed, I wish I could have given. read more

Super friendly. Very fast. Great team work. Well done!

Red Cross does not help anyone in need!! ! Do NOT donate to them!!! I had an Emergency and asked for help and was basically laughed at. Do NOT help this organization! Find another one!! read more

Donations are slow because of a lack of available nurses, at least on the weekend. Almost seems to be overbooked and understaffed. Treated ok otherwise. read more

I can't believe this place. Make a reservation, or don't... Doesn't matter. Consistently you will wait up near an hour just to be seen, after the reservation time. 100% success rate on that metric. I can't waste 2 hours of a work "lunch" giving here anymore. From now on, if they don't show up at my work place, I'm either not giving, or looking somewhere close to home where I can donate on the weekends. read more