I hired them to replace all of the windows in my home with triple pane, insulated low E glass at a cost of almost $23K. The windows took 8 MONTHS to arrive from the time the order was placed in August of 2021. The crew rushed the installation and failed to adequately caulk the exteriors and did a lousy job foam insulating the jambs. This resulted in air in leakage around the jambs the following winter, that broke 3 of the new windows! AWD replaced the glass under warranty and gave plenty of excuses for why my expensive new windows were "sweating" and breaking-- both of which were somehow my fault! In the following Spring I removed the casing on the interior of a window they'd replaced and found little to no foam around the jamb. Eventually, I removed all of the casing on all of the windows in the house and without exception, they ALL had very little insulating foam around their jambs. I spent over $130 on foam insulation at MENARDS to do it myself. When I showed pics of the gaps in the jambs, and what I had to deal with to Joe the owner, he laughed and asked if I wanted a job. He said they could use a good "foam guy". His crew came back out last May, 2023 to re-caulk ALL of the exteriors on EVERY window. While they were at my home I pointed out factory defects in the triple pane glass on two of the new windows to the project manager that was in charge that day. He took video of the problems on his phone and ordered replacements. That was May 5, 2023. After numerous calls and texts back and forth to find out where my windows were, I gave up and went down to their office. 7 MONTHS had gone by and now it's December, 2023. It's obvious, they aren't going to back their warranty. This company is a FRAUD. They won't honor their own contract. The warranty is useless. They blame the manufacturer and you the customer, but never themselves. They can't keep employees and they'll rip you off if you let them. BEWARE!! Need more proof? I have pictures, texts, emails, etc. Kevin Compton, Kansas City, MO read more

American Window and Door - Windows Installation Near Me - Kansas City, Missouri

DO NOT USE!!!! Very horrible experience. Communication is poor as well. 1st crew company sent out to install windows performed a horrible job. 2nd crew was better. Company installed egress window and measured the window incorrectly. Installers did not communicate there was a gap left due to improper measurements and still installed egress window without informing me of incorrect size. Worst company I've ever dealt with. read more

This company has all 5 star reviews on google and I know for a fact that (at least) one of the reviews is by an employee of theirs. Shame on you AWD!! Fake fake fake reviews!! The job they did on my daughter's house took 5 months from the initial sales visit and she had to call them several times to find out the status. Terrible communication!!!! And this job was not big...it was for 2 windows and 1 door. Day of the job, they show up with the wrong type door and installed only the windows - workers left her house without finishing the trim on one window and taking the custom pieces with them. She never got anyone to come out and finish the job. She cancelled the door and had to spend 2 months negotiating the final bill. No one would call her back - only emails, and those were days/weeks apart. She kept asking the receptionist, Dawn to call her or have someone else to call her on the phone, but they would not. So unprofessional!! They don't deserve to be in business, let alone have a construction license. read more

Do not use this company and believe the reviews. They mismeasured doors and windows, "mispriced" and had to go back and change the original bid. At that point we had waited so long we were running into weather issues. Installation team was great and polite. But the doors were wrong and when I spoke to Jason to complain he was demeaning, rude and never acknowledged there was a problem - even though the installation team knew there was a problem! Then they hounded me about final payment even though they were months behind on the order. Worst experience I've had with a residential construction company. read more

Do not use American Window and Door!!! We purchased 58 windows/storm windows from them for our home (and spent over $30,000) and have had a horrible experience. After installation, we discovered that all 27 of the storm windows were completely incorrect. Amongst many other issues, the storm windows were not the Low-E glazed windows that we ordered. We told American Window and Door about this and initially worked with JD Squier to figure out a solution. We waited several months to hear back from them and were told that Mr. Squier would call us back on numerous occasions. Then we learned they had been lying to us and Mr. Squier was no longer working for the company. Despite being patient and understanding that mistakes happen, and trying to find a fair solution, we were told by their CEO that they would do nothing about our incorrect order and that instead our only option was to look into our "legal options." I would never do business again with a company that was so deceptive and unwilling to work with customers to correct a mistake and do right by their customers. read more