I was having a "contact emergency" and the ladies at the front desk where able to help me out quickly and kindly! Thank you!!

The doctors are excellent at this location. I just had the rudest most unprofessional front desk clerk "Victoria". Her attitude and disposition was horrible. To the point that 2 other customers all looked in disgust, because they experienced the same from her. She's definitely a bad representative for America's Best first point of contact. read more

This place is always busy when I come in. From sign in to seeing the doctor is about 10-20 minutes, from the doctor to leave is about 20-30 minutes. The pricing is probably the best I've seen, if you know anything about glasses, you'll know that a better lens will be more then $69 depending on your Rx. The gentleman that helped me explained my Rx as well as what I needed to help my eyes, I never felt as if he was forcing something or trying to give me something that I didn't need, but with a free eye exam,2 pair of glasses, a better lens, warranty, and anti-reflective coating is came out to be about $300 after tax, which is less then what most places want for one! The customer service was friendly, but a bit slow at times, I imagine from all the people, the doctor was super nice, and informative. I would recommend anyone to go here. read more

I had an appointment yesterday, Tuesday 2/18/2020. I have to say Dr. Reed, went above and beyond! thoroughly explained in depth the details of the eye tests taken before my actual eye exam, discussed necessary concerns found from the digital pictures that was taken of my eyes. I have to say the staff was super friendly and I arrived about 10 mins before my scheduled appointment, and was able to get in pretty quick! I definitely recommend them anyone looking for eye glasses as they are very affordable, and if they are not looking for eye glasses and just need an exam or want their eyes checked out i highly recommend Dr. Reed at America's Best. thanks, read more

I had an appointment and waited an acceptable amount of time as a new patient. Tia did the preliminary testing and was quite professional and friendly. Another short wait to see the Dr and I was very comfortable with the eye exam. He was very engaging and friendly. They seemed quite busy but the staff were very prompt and courteous with everyone. Jaleesa did the exit consult and she was quite delightful and thorough with all the information I needed for my contacts. I was so impressed that I signed up for the $99 Eye Club that is nationwide. All in all I would recommend this store to everyone. read more

The waiting is beyond way too long for the amount of staff they have working... coming in early won't help either.

I have been a customer for years and have always been satisfied with the service and experience with the company until today. I had an appointment to get an eye exam, contact lenses and eyeglasses. It was at 6pm while my mother had one at 5pm. I rode with her in her vehicle due to mine being in the shop and when it was time for my appointment, I went in 10min early so that I could use the restroom and get checked in. To my surprise I was refused service because the optometrist on duty said and I quote " Really, contacts and Eyeglasses exam at 6pm? They should'nt have scheduled this because it puts me being here longer than I like." Then she proceeded to say "Do you know what brand of contacts you wear? If so its no problem but if not then you'll have to reschedule for a different day!" Then walked away and they continued to try and reschedule me after I told them that I live almost 30-45mins away, have no personal vehicle, was a previous customer and that the current glasses I am wearing have been glued together more than once due to breaking and being very worn out all while trying to reach my sister to find out the brand of the same kind that we both wear. Still, they just tossed me to the side like last week's trash. I dont appreciate the service, the treatment, nor the attitude that they had during my scheduled appointment time. I think if they didnt want to see a customer/patient for the services that they provide at certain times then they shouldn't schedule at those said times and if they did by error they shouldve atleast tried to handle the situation with more class and professionalism that what they did. I dont believe I will ever visit their business again and that is a shame because for the price and having no vision insurance its hard to afford an eye exam for contact lenses and Eyeglasses and also the contacts and glasses in my area. I believe I am going to try and call their corporate office and try to get something done. read more

Had an appointment yesterday. We were seen promptly. But it felt like everything was rushed. They don't their time at all. I guess I'm kinda glad I have my backup glasses from 2 years ago just in case the new ones don't work out. My husband wasn't impressed at all. This was his first eye exam ever and nobody listened to him or his needs. For the total cost, you'd think they would. They do have a decent selection of frames. I got the pair I saw online but altogether, the price doesn't match the quality of service. Felt like an assembly line of optometry. Get em in, make em spend $600+ and get em out. I'll update when we get our glasses. I went to America's Best in Louisiana before we moved here (see review) that place was drastically different and was a great experience. Too bad that's not the case here. read more

I've been frequenting this location for 15 + years and always have been satisfied. Today I had a situation that ruined all my past experiences and has prompted me to make the decision this company will no longer receive my patronage or recommendation. The receptionist was condescending and the dr unyielding in an extraordinary situation. Shame on you Americas Best for not taking care of your loyal (now passionately disloyal) customers! read more

I made an appt online for an eye exam. I showed up 20 minutes early, filled out a standard questionnaire and patiently waited until my appt time. I was promptly called back at 4:50 PM and had the standard tests run prior to seeing the Dr. I was then asked to have a seat the hall and wait. After 20 minutes of waiting I approached the front desk and when I asked how much longer it would take before being seen, the associate looked confused. She didn't offer to get up and check. In fact there were several other staff sitting and standing around who also didn't offer assistance. I would expect more professionalism and assistance. And I was a new patient. To say I was disappointed in the service is an understatement and I hate that the customer service wasn't more of a priority. Also there was someone waiting ahead of me so, there's no telling how long I'd have waited. Hope others have a better experience than me. read more

Appointment was for my tween daughter to get an exam, new glasses and first-time contact lenses. I've been to countless vision centers myself over 30+ years, and this is by far the best I've ever seen. First of all their website is a dream--user friendly, you can see EVERYTHING they offer, even "try on" glasses with your own image, and (this is really rare for medical services): pricing for the various exams and all products is right there, because let's face it not everybody has insurance and the total cost matters. You can also set your appointment on the website, it's quick and easy, and I couldn't believe this--they are open til 7 p.m.! So my daughter didn't have to miss any school. (Hint: maybe Monday evenings are a good appointment pick, because ours was at 5 and only a couple other patients were there). Dr. Mathews was absolutely wonderful, clearly experienced with young people and seems extra enthusiastic about vision care, even took time to answer some questions I had about my own eyes. She and the assistant were so great with explaining and demonstrating contact lens procedures with my daughter. I can't remember the last medical professionals I've seen being so concerned about their patient understanding everything. The 2-pairs of glasses for $69 deal is not a trick by the way, and no it isn't for a small selection of frames, in fact the majority of their frames fit that deal, and they had some really cool ones (my daughter likes to wear colorful and unusual things, and picked two really eye-catching frames). Finally there was the reception team in the front. They not only cared enough to make sure I understood the options and costs, they made sure I was getting the best deal. I cannot believe how small the total bill was for all we got, including the next two years' worth of contact lens exams for only $20. This a truly exceptional vision center, with incredible deals and a stellar crew of caring ladies. I will be switching over to this place along with my daughter.. read more

Service is friendly, however it took them 3weeks to get my son glasses and I had to call to find out what happened. When I called to inquire about the status I was on hold for more than 10 minutes. and even then she did not come back. They returned my call and said they found the glasses but it just came in today and I could come and get it tomorrow. Wow!! I was told it should only take 7-10 business days but it took way longer than that. Meantime my son had to wear his old pair of two years that was falling off his face. I was not a happy customer. read more

So I have used America's Best in the past and actually had good service. This time however; I went in for a contact exam. Wait time was about average, employees were friendly. My trial contacts unfortunately were on back order so I was told it would take some time to get them. I called over the next two months 3 different times all to be told the same thing, that they were on back order. Finally after 2 months of hearing nothing I call them and they tell me that because it's been over 45 days they sent my contacts back and I would have to get another exam and pay the full price once again. I never received a call regarding my contacts coming in, and even had phone records to prove that I had never received a call. This company was able to essentially pocket the money paid for my exam and then able to demand more. I would not recommend this company, and in the future will pay the slightly higher price to go to a more reputable facility. read more

The staff is very friendly and they have the best deal on eye glasses I've found in mobile. You may have to wait about half an hour to see the eye doc but that's to be expected. All in all I would def recommend. read more