Fairhope office is clean and staff is friendly and efficient. Dr Zlotty is very personable, listens…read moreand seems to know his craft well. However, communication with the company is a nightmare...call center is a joke and sometimes doesn't even answer the phone, the website doesn't function properly, the app pushed on the website doesn't exist according to the App Store and this morning I circled the area 5 times before I got a parking spot. It's amazing there are so many patients, maybe others know the secret of how to reach Southern Eye Group.

I would highly recommend Dr.Zloty with Southern Eye Group. I…read morehad a Corneal Transplant and the surgery went flawlessly. I am very pleased with the results. Everyone in the office is very professional and helpful. Dr. Zloty always answers any questions and explains everything about the procedure in detail. My experience with Southern Eye Group has been very positive.

Dr. Turner hurt my eyes to the point that I cannot walk without a walker. When he took measurements…read morefor my cataract surgery he forgot that I had had LASIK surgery 20 years prior and said lens measurements would have been different. He said the double vision should subside; it didn't. Two weeks after surgery I fell and broke my neck. Seven weeks later, I fell and broke my back. He tried to correct it with glasses, but they didn't help. After many months he finally agreed to redo the surgery in my left eye; the redo of the left eye has helped, but I told him I was still having double vision in my other eye. He did a laser procedure to break up floaters in my right eye; it didn't help. Still had funny, distracting dizzy, bad vision. After healing from a broken neck and back, I still needed to use a walker because of the bad vision in my right eye. I fell again, while up on the walker and broke off the top of my humerus bone. I have pleaded with him to do a redo of my right eye because that eye still had the lens with the original wrong measurements. He refuses to correct any more of his mistakes. He is a good surgeon for cataracts ....until he refuses to correct mistakes he made. It is like he doesn't believe me that I am having problems with the other eye too. Now, he said that I should get another ophthalmologist. I am really disappointed in him. Forgot to mention that with my original he said that measurements would have been different for the replacement lens had he remembered about the prior LASIK surgery.

First class Doctors and Staff. Pre appointment and actual appointment were seamless and…read moreprofessional.

I loved being able to schedule appointments online instead of calling, even though we were new…read morepatients. Everyone we encountered at my daughter's eye exam was friendly, especially the one who treated her so gently when she started crying while getting her pupils dilated. Dr. Alic was wonderful and kind. They were patient with her while she tried on several frames and made her selection. I will be moving our entire family over to this practice now.

Dr appointment went well the problem came when we ordered our eye glasses. Was told 2 weeks. After…read morethe 3rd week we were told they were there. Drove down the next morning and low and behold my son's glasses were sitting on the shelf at the bottom of a stack of other glasses. Was told mine weren't in. Then they wouldn't answer phone or return messages. Finally called fairhope office and a nice young man informed me my frames were broken at the lab before my son's glasses were delivered. After 3 more weeks of no answering or returning calls I was informed they were in. When I arrived to pick them up was informed she gave them to another patient and it would be a few hours before she could get them back. Don't buy frames from them

We love Dr. Moore. She is thorough, professional and knowledgeable. She also works with you to try…read moredifferent combinations, especially if you have more than one vision challenge (i.e. reading, distance, astigmatism, etc.) - and have you come back for a follow-up at no charge. Our whole family sees her!

Attached to Doctor's office. I went to pick up my order (I had to call to see if the order was…read morecompleted). Waited 15 minutes because only one employee was present and serving a customer. Those things happen. When it was my turn I was quickly serviced. The problems then started. My $500 of glasses had the whole prescription! Considering the order was placed on-site immediately after my exam that is unacceptable. To get a refund I waited an hour. There was no one on staff to give my the prescription to place the order elsewhere. Now I have to wait I. Snail mail to get the information needed to order the glasses I expected today. The staff is very nice, but nice just doesn't cut it sometimes. It is a shame because Dr Moore is the bomb. But never ever will I return.

If I could give more than 5 stars, I would! I desperately…read moreneeded to replace my lost glasses, and everywhere else was not able to see me any time soon. Not only did these guys fit me in right away, but the turn around time for receiving my new glasses was unbelievably fast. And a helluva lot cheaper than the others! I paid out of pocket, and their exam and finished glasses prices were much lower than the rest. The entire staff was extremely pleasant and professional, and everything could not have gone any smoother. 10 stars!!!

10/10 had the best experience ever here with getting new glasses. From the eye exam by Dr. Lyn that…read morewas super fun but yet professional, to the owner Steven helping me pick out my frames (and he was quite honest yet very kind and well mannered). They have an amazing selection and even a pretty solid children's section to choose from also. Great atmosphere! Definitely recommend!

I am a Type 1 diabetic with excellent control of my diabetes and no eye problems or diabetic…read moreretinopathy. I get an annual eye exam simply as a preventive measure. During my first visit, I was surprised to receive an additional $178 charged to my insurance because my visit was billed as a medical office evaluation (CPT 99214). I paid it, but before my second annual exam I made it very clear that I only wanted my routine annual eye exam billed and did not want any additional charges if nothing outside of a normal exam was being performed. At my second visit, I told the front desk, the technician, and the checkout desk the exact same thing. Every person assured me to let the staff know, which I did--three separate times. Despite that, I received the exact same $178 charge again. When I called to question the bill, I spent about 15 minutes on the phone and was transferred four times before anyone could explain it. I was ultimately told that my doctor bills all diabetic patients using CPT 99214 because it is considered a medical evaluation, even when nothing beyond a routine annual eye exam is ever being performed. I explained that I had specifically asked beforehand to avoid any unexpected charges, but I was told the doctor would not review or change the coding. My frustration is not just the charge itself. It's that I repeatedly raised this concern before the appointment and was never told that I would still be billed this way regardless. Had someone simply explained that the office's policy is to bill every diabetic patient with CPT 99214, I could have chosen another provider before incurring the charge. If you have diabetes, I strongly recommend clarifying what you will be charged for before making an appointment. Better yet, skip this office entirely because if an issue arises, the staff will not work with you to resolve it. Unfortunately, after this experience, I will be taking my business elsewhere.

I am a long-term wearer (10+ years) of multi focal specialty contact lens. Initially, it took…read moreseveral appointments and many, many contacts to find the right fit, but my previous optometrist was a rock star at working though this process. And there was no upchage for this service. I recently moved to Baldwin county and needed to replace the contacts. So in doing my research for someone specializing in these types of contacts, I found Dr. Ferris-Metzger at Premier Medical in Daphne. The appointment went well and I provided Dr Ferris-Metzger with my previous contact vials which has all the measurements and sizing for the fit of the specialty lenses. I just needed to know if any of my distance / up close vision had changed and check the health of my eyes. Fast forward 4 weeks to when the lenses arrived and I get an invoice for 3x what Ive historically paid for the lenses (they are sold as 2 pairs to change out after 6 months of wear). I thought there has to be a mistake... the wrong type of lens was ordered or the technician wrongly ordered "2" sets (meaning 4 pair). I communicated my concerns with Dr Ferris-Metzger's technician and her response basically explaining to me how the lenses work, how they are sold and that this was the price. No new information to me and no answers to the questions I had proposed. At this point, I contacted my previous optometrist 4 hours away, to inquire about any price increases. They confirmed the price was what I'd paid previously (which was $600 less than Premier Medical) After that, I tried calling a business manager and was put in touch with the contact lens person. This went the same way as the previous conversations. No one appears to be interested in my honest attempt to understand the price difference at this place. And to add insult to injury, Dr Ferris-Metger had the contact lens associate inform me that I would be charged a contact fitting fee of $40 which I would have to pay before she would release my prescription (yes I asked for it as a matter of principle). If you will see above, there was basically no "contact fitting" because I provided my previous measurements. I now have an appointment with an optometrist in Fairhope. Their office confirmed that the price of the lens will be what I'm used to paying ($700) and I'll pay for another exam. But I don't think I have a choice. And yes, I absolutely love these lenses and understand that they are a premium product. But charging $600 more for the same lens I can purchase down the street is insane. Bottom line -- buyer beware.

I was visiting from out of town with my daughter and we didn't have her contacts. After contacting…read moreseveral places that weren't able or willing to accommodate us, I spoke with the office staff here who were incredibly kind and professional and they accommodated us immediatel. going above and beyond for people who aren't even established patients is a very good indicator of how they do business. If I were local I would choose this business!!

From out of town and had a glasses emergency. Robertsdale Eyecare came to the rescue and quickly…read moreand without hesitation fixed the glasses. Friendly staff and very accommodating. If this small gesture is a reflection on this business, then overall they are a fabulous organization!

The staff, the knowledge, the care. They gave me quite a bit of information and I left feeling…read moreconfident about my care and my follow up. The doctor was amazing and he took his time to make sure I had all the answers and everything I needed. The type of care I got there was amazing!

This place was full of rude people. From the Optometrist to the people from front desk. I felt so…read morediscriminated while I was there. Also, they definitely charged more than what was quoted. I will never go back to this place .

The Dr I have no complaints with but the guys ordering glasses from complete incompetence for the…read more3rd yr. I've tried to give them many opportunities but I'm done now I will never come back. Tell me I can't buy the same ones I've been buying for yrs. I don't care if it's a new staff member he should not be out selling glasses. He's clueless

I came in specifically requesting glass prescription lenses in an Oakley full-rim frame --…read moresomething this office told me a couple of years ago could be done. This time I was given conflicting information by different staff members. One person said glass lenses could be ordered (with a long wait time), but after she spoke with another staff member, I was suddenly told that glass 'isn't possible' in any Oakley frame and that my only options were polycarbonate or Trivex. I prefer glass lenses for durability and scratch resistance. They told me because of my high Prescription Lens Index they can't do glass in the Oakley frame I requested. On the Mohs scale glass is 5 - 6 (extremely hard), Trivex is 1.5 - 2, and Polycarbonate is 1 (extremely soft). It's easy to see why I want glass for scratch resistance.