Booked here last minute as we needed a pet friendly place to stay…read more We were able to get connecting rooms easily. Very friendly staff to us and the dogs. Breakfast was good. Several choices. Myself and the kids all had options. Overall clean. Would stay again.

Great hotel and wonderful people that work at the front desk. So nice and helpful and were so nice…read moreto our dogs. Hotel was very clean and convient to great restaurants.

Checked into the Hilton Garden Inn Winston-Salem near Hanes Mall and was greeted by a very pleasant…read morefront desk team. Even though I always check in digitally, I like to have a physical key, and they had it ready with no hassle. There was no acknowledgment of my Hilton Gold status, but that's not a big deal. What stood out more was that nothing was mentioned about hotel amenities--no information about breakfast or dinner, no mention of the bar (which I could clearly see), and not even a quick note on which direction the elevators were, though that part was easy enough to figure out. Still, it's a basic courtesy that sets the tone for the stay. The property looks pretty good overall. The hallways were clean and had some character. The room has a little foyer area with an ironing board, iron, shelving, drawers, and a luggage rack. The bathroom is to the right--clean, with a hair dryer, bar soap, extra toilet paper, decent-sized towels, and towel racks on both the door and wall. There's even a night light built into the bathroom outlet that you can toggle, which was a nice touch. Across from the bathroom is a coffee/microwave/fridge station. The Keurig coffee maker came with two Maxwell House house blend pods, one decaf (not Maxwell House), and one generic tea pod. There were also sugar packs, some fake creamer, and a plastic stir stick. The coffee maker wasn't filthy, but it had visible coffee residue in the brew chamber and around the needle area. The tray it sat on had a little debris, and the microwave had stuck-on food on the tray and interior walls--not freshly cleaned. Room lighting is well thought out, with various overhead and lamp sources, including USB ports at the desk and between the beds. The built-in shelving under the TV was a nice touch for organizing things, and I liked the little table and soft chair in the corner. Unfortunately, cleanliness fell short in high places. Thick dust had built up on the top edges of picture frames over the bed and desk, on the bathroom picture, and above the closet area. You could rake it into piles--clearly untouched for many months. The most concerning issue was the bathroom ceiling. Overnight, something degraded or broke loose above the tub--a large circular stain or repair area started shedding debris into the tub. I reported it to the front desk, who were apologetic and professional. Since I was checking out the next day, I declined maintenance but asked them to flag the room before re-renting it. Another small maintenance note--the bottom edge of the bathroom door shows clear signs of moisture damage. They might consider installing one of those protective slide-on door bottoms to prolong the door's life and appearance. Despite these issues, the overall room cleanliness was decent. The bathroom corners were clean, floors swept and mopped--clearly the room gets regular maintenance. The dust above the 5 1/2-foot level is the biggest oversight. There is a bar and restaurant area downstairs, but I didn't try anything. I believe there's a dinner setup of some kind, but it's unclear--no one told me, and the hotel website is frustratingly unhelpful. It doesn't mention food offerings or amenities accurately, and the Wi-Fi splash page should really be updated to reflect what's available. There wasn't even any information in the room about food or bar offerings--just a vague "buffet" sign downstairs with a price. Guests should be informed at check-in about breakfast, dinner, and other amenities, especially when they're not listed online or easily found in the room. At checkout, the front desk was once again super friendly and professional. As it happened, the maintenance man was standing nearby, so I brought up my earlier request about the issue in the bathroom. Turns out there was no record of it--he'd checked the log that morning and found nothing, and the front desk agent couldn't find anything either. I explained that the night before, I had reported it to the young man at the desk, who took out a piece of paper and started writing it down--but apparently the ball got dropped somewhere. On the plus side, they do offer complimentary coffee in the lobby, which is always appreciated. Their snack and beverage area is well-stocked with a wide selection, including some healthier options--refreshing to see. They also have a full bar and a food area, but I still have no idea what food they actually serve. It seems like they're not really promoting their food offerings at all.

20240804…read more Disappointing. Some places still under construction. The pool is closed. No continental breakfast, but you can pay for meals. No fresh cookies in the evenings. Small bathroom with flickering light, a wait for hot water, pressure is fair. Toilet seat crooked. Bathroom door stays in closed position unless propped open. TV is nice, internet good. Bed's comfortable.

Great staff! From everyone on night shift all the way to the day shifts. They are all very warm,…read moreHelpful , and willing to go the extra mile! While the hotel is maintained pretty well.. some worn elements are noticeable when you look for it.. esp during the day... but aside from that.. rooms were clean, amd the hallways are quiet. I was happy with my stay.

had a pleasant stay at the Courtyard by Marriott. The property is clean, cozy, and well-maintained,…read morewith comfortable rooms that provide all the basic amenities you'd expect. The bed and pillows were especially comfortable, making for a great night's sleep. Each room includes a basic coffee maker, which was convenient for a quick cup in the morning.The hotel's location is excellent--just a short distance from Wake Forest University--and there are a few dining options nearby for casual meals. Overall, it's a solid choice for anyone visiting the area who appreciates comfort, cleanliness, and convenience.

Can't complain at all. Rooms were affordable, comfortable and I have no real complaints…read more Little bit of a bummer that the rooms don't have a safe and there were a few stains on the curtains...and the one wooden seat was beyond unstable but again for the price, I can overlook some things.

The best bang for your buck! This is BY FAR the most comfortable Comfort Inn we've ever stayed at…read more 1. Staff - super friendly always and very efficient. Our first night we had an issue with the WiFi and Karen came to our room and got it working. Mike has been very helpful every time we needed it. The managers are real nice too! 2. Rooms - these beds are super comfortable. Lots of space in the suites. Excellent water pressure in the showers. Soundproof rooms, you don't even realize there are other people in the hotel. 3. Amenities - coffee is fantastic, available 24/7. Breakfast is good, nice layout. Spotlessly clean. 4. The whole facility is very clean, the rooms, front area, cafeteria..super nice. Spotlessly clean. The staff are constantly working to maintain cleanliness, constantly! That's all they do here is work, work, work. Whenever we're in the area, this is going to be our "home hotel"!! Can't say enough good things about it. We were going to be staying at another hotel for part of the trip but cancelled it and decided to stay here instead.

I'm in a Hilton property 4 days out of every week and anytime I'm in the Winston-Salem/Greensboro…read morearea, this is my hotel of choice. It's an older Hampton Inn but it is always clean and the rooms are comfortable. But it's the 5-Star staff that make this place rock! I have stayed here 8x and always receive the most pleasant of service at the front desk. They are always so kind and helpful. Truly recommend this gem of a hotel.

This one is a middle of the road review- Staff was great- 5 stars for all the ladies at the desk…read moreover our stay. The bathroom lost stars here... the non slip stickers in the tub always get stained, that I could overlook. The mold under the lower soap dish and the huge dirt smudge, that looked like a palm print, on the wall- those I couldn't ignore. We were in room 516- the 510 room photo was supposed to be our room but the locks weren't working, so we were moved down the hall. The carpets also need help. But the staff are phenomenal.

Nice, clean, well maintained hotel with usual HIE breakfast…read more Facility Not new but well -maintained with comfortable lobby, adequately sized rooms and bathrooms. There is an indoor pool and small exercise room Beds are comfortable. Rooms have small refrigerator, microwave. & coffee maker. Our room on first floor was quiet. Breakfast has hot items as well as cereal and their signature cinnamon rolls. Adequate parking lot. Location -easy to find near I-77!exit and across from Ingles grocery store. Service: Personnel were polite and helpful. Food service staff kept the breakfast area well m-stocked and very clean.

Really nice rooms. Amazing staff. The entire hotel is very clean. The pool area was clean and…read morealways fresh towels. We travel a lot and this is one of the best Holiday Inns. Thanks guys and we will be back!

Awesome gem of a hotel. The staff was generally friendly but special recognition goes to April,…read morethe desk clerk who checked us in when we arrived. They have their own food services that are open all hours in case you arrive late and none of the nearby food places are open, gas stations are abundant in the area, there is a grocery store not far from the hotel, and it is right off Interstate 85. They did not have the type of room we initially reserved so we got to stay on the 3rd floor in a suite. I called it "the rock star suite." My family checked out this hotel before we came to stay here & the staff was kind enough to give them a tour and let them see a room. They also told them that they took pride in the hotel & are very strict about cleanliness. They weren't kidding; this has to be the cleanest & most spacious hotel I have ever stayed in. There is a train that comes through here but when it came by, I didn't really feel it. At best it felt more like you had turned on a vibrating bed. I also heard no noise from it. If you are not a smoker or have sensitivity to cigarette smoke, make sure to ask for a second or third floor room since those apparently have smoke smell in them. They also have free breakfast from 6-9:30 with a way to make your own waffles. I did this & my waffle was a little burned but turned out okay. I'd definitely stay here again if I were in the area.

Spent two nights here. The room was clean, quiet, and comfortable. The website needs to be updated…read moreto say the in-house restaurant and fitness center are closed and their is no continental breakfast. The front desk clerk sat right outside the front door of the hotel and smoked and/or was on the cell phone for hours...not too classy!

The cleanest hotel I have ever stayed at. These are suite style rooms- meaning they have a small…read morekitchen. Plenty of space, as we needed since we have a toddler & were staying a week & a half. They supply a few utensils, plates, bowls & mugs; if you need more then 2 I suggest picking up disposables. Coffee pot is a 12 cup. But only 2 packets of coffee are given. Again I suggest you get or bring your own. Housekeeping only comes once a week too, which is fine for us. Very friendly front desk lady. They are right off the highway, so if traffic noise really bothers you, this place does tend to get that. But it's pretty quiet late at night. Also there are no elevators.

We had a great stay here and wished we could have stayed longer. The suite was clean and spacious,…read morethe manager was very pleasant, and the price was extremely reasonable for the accomodations! We'll stay here again in the future! We also found the people in town to be warm and friendly and we had a great time at the local Texas Steak and Tap House as well as the Bull City Ciderworks. :-)