This is by far the cleanest hotel I've ever stayed at. Staff is extremely friendly. I don't have…read moreone single negative thing I can say.

My wife and I stay at Hampton Inns quite a lot and this one is amongst the nicest we have stayed…read morein. All seemed new, well-kept, and clean. Alec, the front desk receptionist was especially friendly, efficient and professional. The room had lots of electrical and usb outlets, the bed was comfortable and the bathroom and shower relatively large. There was even an adjustable shower-massage type nozzle. There was a large indoor pool. Breakfast had omelets, sausage, fried potatoes, waffles, yogurt, breads, bagels and muffins. No fresh fruit. We'd definitely stay again.

Had a confirmed paid in advanced reservation with documentation and the manager rejected and wanted…read moretwice the money paid at the check in. That would have given him 3X the advertised fee. No thanks. This guy has his own rules and Best Western should drop him.

The problems started from the very beginning. Room 215, where we were placed, was in a terrible…read morestate: the door to the wardrobe was completely broken, the curtains were torn off, there was dust everywhere, and the bathroom was dirty. We returned to the reception, and they changed our room 207. But after the manager's hysterics, who tried to prove that the wardrobe could be fixed, the dust was blown off it and the curtain was rehung. Why this was not done before the guests checked in is unknown. In addition, as we already saw in the lobby, the manager simply yelled at an elderly man who had questions about an error in the bill. With shouts and rudeness, they gave us another room 207, in which most of the furniture was broken: a table, a chair, and the door to the bathroom did not close at all. We smiled because we did not want to listen to emotional squabbles and raised voices from the manager. In the morning, we noticed that the hotel had charged the payment twice from two different cards. The reason for this was some kind of system failure: the payment terminal showed a successful payment, but for some reason the staff asked to make a repeat payment with a different card. We showed the staff two receipts for the payment and the debiting of funds from our accounts. The manager came running again and instead of apologizing and solving the problem, he immediately started yelling at us. He also started waving his hands in front of our faces, behaved extremely aggressively, yelled at us and provoked a fight, despite the fact that we asked him to calm down and fulfill his obligations to clients. We were forced to call the police, and only after their arrival did the manager start to behave calmly. But the problem remains: two funds were debited from two of our cards. We demand an apology from the manager for his behavior. We demand an immediate refund.

Stay here over the Lodge! A wedding was at Starved Rock and we opted to not stay on site and stay…read morehere and so glad that we did! It was spacious and updated and close to everything! I saw a room at the lodge and it was very old and not nearly as nice as this! Parking was easy and we walked to breakfast the next morning.

We stayed one day last week. Very clean and so close to everything in Utica. We will definitely…read morecome back!

Rohan the mgr was excellent , friendly and accommodating. His service approach was very positive…read moreand showed in the overall hotel site. This hotel was recently remodeled which was very nice. They had laundry facilities that were clean and did a good job after 12 days of driving I really needed to do laundry. Very clean , comfortable and well managed. Thanks to the Mgr Rohan and the cleaning staff for their positive approach and dedication to their jobs.

From che k in till che k out it is great We did not have…read morealarm clo k in room and man from desk found one and brought it It was broke but he tried The only negative was no bottle water in vending machines

This has been a nice to stay but this hotel is really getting old, just like the washcloths and…read moretowels. The television didn't work. The countertop was broken. Don't get me wrong, it's still a decent hotel, but it is starting to run down. And, the taxes are exorbitant. The taxes for a one night stay were over $23. My room total for the night was over $200.

I mean, as I recall, there wasn't much in the town. But the rooms were clean although everything…read moreseemed older. I slept well. It was quiet. The restaurant nearby was wonderful. The rooms are just really spread out on one level and that was really different but we enjoyed the room. We enjoyed the place. It's in a pretty good location. I felt and people were nice.

Wow this is a gem of a hotel! Firstly if you love nature, this hotel is only 15 minutes from…read moreStarved Rock State Park. The staff here is absolutely fantastic! They are incredibly friendly and so helpful. I truly loved how this hotel is right off the highway but just enough that it's so quiet. The parking lot is very spacious. This hotel also has a fantastic breakfast included in your stay. Truly the staff love their jobs here because they are like a family welcoming you into their home. It's so remarkable. The room was beautiful and such a clean room. If you are looking for a good, clean, and comfortable hotel with amazing staff, this is the hotel for you!

Beautiful clean easy helpful service pool is gorgeous so thankful for this space comfy bedsread more

Stayed here for a family reunion. Super kind and friendly staff and rooms were great. Overall great…read moreexperience!

The room was very clean, the pool was great and not dirty at all it was very well kept, breakfast…read morewas great, staff was helpful.

We used to stay in the suites several times a year. After our stay last year I have to say that was…read moreprobably our last. The room FELT dirty and smelled so bad I could barely breathe. We had to leave and go get air freshener just to stand it. The hot tub only partially worked and the shower smelled like mold! When we used to come all the time the housekeeping was impeccable this stay just left me feeling itchy and gross. So unfortunate!

Fantasy suites are for two adults only.the only reason I would go is for my kids.everything looks…read moreout of date as well,I will come when children are allowed in fantasy suites.thats all I got for you