I would first like to say that Doubletree hotels have become one of our best hotel experiences…read morewhile traveling throughout the years. This hotel was buzzing with activity when we arrived. People were in the lobby with bathing suits on and the banquet area(close to our room) had two large events going on. One was a girls gymnastics banquet with the girls running and playing in the common area. The surprising thing was that when we closed the door to our room, we couldn't hear any of the noise coming from the banquets, very nice. Our room was clean and we had a mostly"restful night's sleep until there was a very loud, aggressive, series of knocks on our door at 8:15 in the morning. I was sleeping as check out wasn't until 10am. After being woken up, a second very loud series of knocks a few seconds later, caused me to get up and investigate the noise. By the time I got to the door, a third series of again very loud banging knocks were coming from our door and as I got to the door, I could hear the mechanics of the door and someone was entering our room. I physically pushed the door closed and yelled"what are you doing?!" We got dressed and went to the front desk to let them know what had just occurred. The woman at the front desk casually said"oh that must have been house keeping". I explained that as guests, this was not OK and if he had walked into the room I would've been standing there without any clothes on. It all seemed matter if fact to the front desk staff. Check In at this hotel is 4pm. That should give the house keeping team ample time for cleaning and preparations for the next guests to arrive. If it weren't for this experience, I would've given this hotel a higher ranking. Unfortunately, it gets a very generous 3. After all, most guests come for a good night's sleep

I stayed here this past week for a conference hosted by my company, and I was blown away by the…read moreexcellent service. Jasmine and the rest of the front desk team were so lovely and kind to our staff. A special shoutout to the food and beverage team for providing such a wonderful and delicious spread. The rooms were spacious and clean, and that cookie was amazing! I thoroughly enjoyed my stay, and I believe the rest of the team did too. We will definitely be back!

Service with a smile. Concert in town. Mistake made in reservation. Handled with grace All…read morewhile training someone new. The room is beautiful and spacious can't wait to try out the bed.

Stayed at this hotel on our way to a state tournament. There is parking in a garage across the…read morestreet. Our room was fine. It was clean. Water pressure was not good. Bed was comfortable and the breakfast was packed so not many options available as the kitchen may have been behind but for free it has plenty of options. Would stay here again but try to get a room on a higher floor.

This brand is normally newer hotels with modern fixtures and suites and this location wasn't any…read moredifferent. Check in was efficient although the room I chose during check in wasn't the one I got. I didn't complain as I got a similar room just a different floor. A couple items to note the clock was really dusty so probably needs to wiped down and the lotion in the wall pumps needed a refill. I was there four days and was pretty much empty throughout the stay. Now for the pluses- a good variety of food for the free breakfast, water filling station, large room with full size refrigerator and microwave, lots of charging outlets and living room area. Lots of parking and close to restaurants, markets and other stores.

Yikes after many many stays I have to drop to a 3. The lovely manager man is gone now and it…read moreshows. This week I got to stay in a handicapped room, which I don't mind, stayed in many Hilton handicapped rooms actually but THIS TIME I got to experience a bright strobe like flash every 15 minutes all night long. I am sure it's an apparatus for a deaf customer but it was AWFUL to experience. The Walgreens down the road sells eye masks but why should rooms have strobe lights all night long to require it. I did ask for maintenance to fix it but they had an excuse the first day but no excuses for the rest of the week. I was offered an alternative room by Wednesday but I guess I assumed it would get fixed the next day. I miss great sleep and that great manager.

Breakfast was delicious and hot Room was clean…read more Service was amazing Front desk was amazing The staff was excellent Pool was nice

I had a deeply disappointing experience at this Hampton Inn Bloomington Normal location. As a loyal…read moreHilton Gold member, I have never been treated so dismissively. Upon arrival, the front desk employee was rude, displayed no customer service skills, and did not smile. Due to this unacceptable interaction and complete lack of service training from management, I felt forced to cancel my three-night stay. I expect better standards from Hilton and Hampton Inn.

M Lounge inside hotel- Brad was so humble and so kind and so attentive. You can't find another…read morebetter staff person! He is gold. Much positive karma to him. The lounge serves breakfast and it's healthy and tastes good and I especially love the fresh fruit of pineapples, cantaloupe, and blackberries and blueberries and strawberries. This place has kept super clean and well tended to. They're always snacks when there's no breakfast being served. I enjoyed sitting here and doing some work and enjoying the food and snacks.

Service is nice the bed is comfortable and it was a clean room. I liked the access to the parking…read moregarage and the lounge access too.

very clean, staying is a step back in time experience, very quiet, kind staff, parking good as we…read moreneeded spots for truck with trailer. room was renovated. slippery bathtub which we mentioned to staff. Would stay again. Good experience for the price point.

On first glance this looked like a nice place. The exterior had a faux-chateau look, the lobby was…read morespacious, there was a bar, a restaurant, a pool, etc. Sounds good so far, right? Upon arriving in our room - again first glance was okay. But there was a large flickering light fixture in the bathroom, and when we visited relatives in another room the same thing was happening there. Not a deal breaker, but oddly annoying - though not as annoying as the barely lukewarm shower in the morning. Oh yeah - no bathroom exhaust fan either. WHY DON'T ALL HOTEL BATHROOMS HAVE AN EXHAUST FAN? For heating/cooling there was no 'constant fan' option in our room (though our relative's room DID have that feature), which meant overnight the a/c went ON AND OFF loudly on an irregular basis, usually just went we briefly dozed off. And when it was off you could hear every door slam, people talking in the hallway, doors slamming, and people running back and forth down the hall. That is until the a/c went briefly on again. Loudly. We asked the front desk for a fan (to use as some kind of white noise device) but they didn't have one. Pillows were flat and hard, only compounding what was easily the worst night sleep (or lack thereof) I have ever had in a hotel. And I have stayed in a few skeevy joints. The hotel bar apparently closed early on the night we wanted to stop in for a cocktail, so we missed out on that. The whole 'closing early' thing is also a pet peeve of mine. We were told we could not bring our own cocktails down to the lobby, though there was a large table of boisterous teenagers playing poker - so I guess that was ok but not four adults sharing a quiet drink. The room keys were very temperamental - working sometimes and not others. We were told when signing in not to keep keycards near credit cards or they wouldn't work (never had that issue other places, but whatever). Even keeping the key in a separate and empty shirt pocket did not prevent the wonky access issues, which required a few visits to the front desk to have the keycard 'fixed'. Complimentary breakfast was ok, though our party did have some disagreements on the food quality. In all fairness it was about what I was expecting. Short version: noisy, uncomfortable, noisy, and uncomfortable. I can't stress how horrible the overnight stay was here. Sure - your mileage may vary but you have been warned.

Basic Hampton inn, room was clean although bathtub was starting to rust, breakfast area was clean…read moreand maintained on a busy weekend. Check in wasn't very friendly with no mention of a diamond upgrade, and no water or snacks offered.

We took a trip from saint Louis to Chicago. We left pretty late at night from saint Louis so we…read moredecided to stop in Bloomington at 1 am for some sleep. We booked this Hampton inn last minute. It is a decent Hampton inn located in between saint Louis to Chicago for a short overnight stay. The staff were friendly. This Hampton inn is pet friendly which is a plus for our next time trip. Free breakfast is also a plus. Today there was cereal, banana, apples, blueberry cones, eggs, sausage, waffles,bread that I could remember.

After hotel hopping for the 1st couple weeks of my work assignment, i was happy to finally land…read morehere. I stayed here over the course of about 10 weeks while on my work assignment. Staff were always welcoming & accommodating. I loved that everytime i checked in or called to book a stay that the staff remembered me. That means alot when you are frequenting an establishment on a regular basis. Housekeeping didnt always come in a do a full makeup either. Some days they came in & tool the trash but didn't make the bed. And it's like at that point why bother? For context my trash probably only needes to be pulled every 3 days. The rooms were a bit tight in the double rooms, with little to no walking space between the tv stand & beds. My biggest complaint would be for them to have oversized vehicles park in the back lot. Many days I got off a 12+hr shift & couldnt get a parl due to the Buses, trailers, etc parking & taking up 2+ spots. I thought that was pretty inconsiderate & inconvenient to other guests.

Meh. It was a Best Western charging Best Western Plus prices because the room and experience did…read morenot justify it. Our room was small but that was fine as we were barely there. However, there were some issues that made the stay less than what we expected. First, the water pressure from the bathroom sink faucet was lagging. And the water came out at all sorts of angles. The water pressure in the toilet was horrendous as well. It barely could flush the toilet paper from a quick #1 visit. My husband, ever the brave and handy guy, requested a plunger but never was able to get a decent flush. And then there was the breakfast - it's nice there is a sign informing you that can inquire about gluten free and dairy free items BUT you have to have those items available. I can't eat dairy. It's not a lactose issue - I really cannot have any dairy proteins at all. At all other Best Western Pluses we have gone to, they have had individual serving cartons of almond milk that I can ask for - but they did not have them. So while everybody else had four different choices of dairy milk, yogurt, many assorted pasty, scrambled eggs, pancakes, etc - my only option for breakfast was...oh wait, nothing because I couldn't even find fresh fruit.

I'd rate the hotel 3.5. Here's why:…read more Carpet smell in the room almost knocked me out. Stink like wet feet or mildewy. Once you were in the room for a bit, your nose grew accustomed to it. Which isn't a good thing. Heating/cooling unit made a clicking sound throughout the night. It woke me up at one point. Then you got used to it. We typically book accessible rooms. This king room was really big. No lounge/sitting chair though. Only the desk chair. Lobby was decorated so pretty. Loved the colors. We didn't eat the complimentary breakfast. Appeared to be typical choice-make your own waffles, cereal, fruit, yogurt, eggs. Not sure if we'd stay there again. We usually select spots off Veterans Parkway closer to the airport

Hmmm... last decent review was 5 years ago. I can see why…read more This place is just ok. Not great. Not clean smelling. Just ok. I've been to Marriott hotels all over the country and I'm a member. I grabbed this room with some points I had and made I think they gave me the "free" room. You know the one that sucks the most so they can't charge much for it? Yeah, that room. Bed was hard. The springs make noise when you turn over in bed. My back will be pretty bad tomorrow. The pillows are soggy, sad, flat, little folds of pillow case. I'm not even sure there is a pillow inside of one of them. I will be calling Marriott tomorrow. This place does NOT fall within their guidelines. It's terrible.