Every year I have bought my Christmas tree from this place, I have also sent many friends and…read morefamily there to get theirs. This year was a bit different, I bought my tree and some gifts from their shop, I came out to this .... The man who put the tree on top of my vehicle broke my antenna, denied it, and when I asked for the manager, he proceeds to tell me he was the owner, again denied breaking it, and then tells me there is nothing for him to do, to make this right.... What's pretty sad is today I was trying to get some Holiday Spirit going, but ended up spending money here at their store, just for my brand new vehicle to be damaged.... Shame on you!

Thought I walked into heaven @ garden shop selection of flowers wonderful! Herbs & all U could need…read moreto get started for summer!!!!

My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

We purchased a lift recliner chair for our Dad and another matching recliner with all the bells and…read morewhistles for our Mom and are beyond happy with our purchases! Andrea was wonderful to work with as were the guys who delivered the chairs and set them up. Andrea went above and beyond and was very pleasant to work with! My parents can't stop raving about their new chairs and the service we received! I highly recommend this store and ANDREA for finding the best fit for our parents! Thank you!

We purchased a couch here it was returned because the material broke down in just weeks we decided…read moreto upgrade to a better couch that was a display we got a discount but it was supposed to be a $1600 couch? It was also junk! I wish we returned it also but moved to far away! The couch we wasted our money was such bad quality when we purchased 2 recliners from another business they threw it off the second floor deck (with my permission) because it was basically $1600 of firewood!!! The furniture in the this store is badly made sure it looks nice but if it doesn't hold up for a few years at minimum what good is it? If you buy here use caution and check it out closely for any signs of quality issues! Some you may not see until a few weeks of use! We are a retired couple don't have children or pets to damage our furniture! We are out a lot of money!! Lesson learned! If you want to buy local check out a great place in Wellsboro. I wish we went there instead!

PHENOMENAL customer service and product quality. Mark was very helpful in helping us make a…read moredecision on the recliner we wanted. Delivery was very quick and professional. Highly recommend.

It's been a couple of months since we purchased a sofa, loveseat and king bed…read more The sofas are excellent; they weren't the least expensive we could have purchased but they're extremely comfortable and durable. The king bed we purchased is a "gold bond sacro support mattress Buckingham" - it is, without question, the best mattress we've had. It's the perfect balance between support and plush. It's cushion on the top - providing a great feel of comfort and relief, but just beneath it's firm but giving. Its perfect if you're a side sleeper. The service was exactly what you want - someone knowledgeable and ready to answer all your questions; and friendly - but NOT pushy. Delivery guys also were great. Very pleased. 5 enthusiastic stars. We'll be back!

Had to get out side contractors to get my new chair fixed…read more To be fair they expained the process at point of sale 1500 chair lasted 1 month Excellent chair Looking forward to Contractor in a few days I would still buy here There prices are Excellent

I feel compelled to write a glowing review on this furniture store. To make a long story short,…read moreGene and the staff there went above and beyond their normal policy and took the best care of my mother in law at a very difficult time and we cannot thank them enough! Buy local and from people who care.

Our kids had outgrown the bunks we purchased when they were very small, so I looked for something…read moremore solid and that could also be customized for height. We ordered online from College Bed Lofts, and I was able to set the bunk platforms at unusually low heights, giving both the top and bottom sleepers much more headroom. Note: It is VERY hard to find this customization ability anywhere else. We had the bunks delivered to a cabin, which required some timing sync with the shipment. Don at CBL was super helpful in making this happen, including working with us when FedEx messed up the delivery date. He was extremely responsive. None of this matters if the bunks aren't well-built. They are. I was pleasantly surprised at how solid these are. An adult can easily climb up there without any creaking or swaying. These things are built to last and built to carry weight. They are also surprisingly easy to put together, much easier than the previous beds we had. Overall, this was a top notch experience. Major ability to customize, flexible and responsive customer service, and very high quality beds -- at a reasonable price. I had shopped around for every other pre-designed option and there is no comparison; these are excellent. Can't praise CBL enough!

Ordered online to ship to AZ. Ordered custom twin xl over twin xl, hd ladder, slatted headboards,…read moredouble safety rail, double shelves upper and lower, corner and rung braces. Decided to go with "rush" processing, which was estimated at one week but got a notification it had shipped less than 5 days later (totally worth the rush charge). Shipping took just about the estimated time and could track all the way to the door! Setup is a little more complicated than IKEA furniture, but this is also not IKEA - meaning, it's built to last, not built out of pressed sawdust and cheap veneer. This bed feels bombproof and solid, everything is sturdy and heavy and well designed. If you're not sure of your ability to assemble, I would get outside help. A basic bunk bed with no extras probably wouldn't be terribly tough, but every option you add takes a little bit of guesstimation and decisiveness on "just doing what fits". I didn't want the ladder where the indicated spot was, same with the bottom shelves and the corner/rung braces - so I improvised - which is great because you can do that with this bed, but if you're expecting a step by step walkthrough of place piece A into piece B and screw together with Allen wrench - it's a little more involved than that. Overall great experience and worth the cost, and good experience getting FAST service from CBL! Would purchase from them again!