This company went bankrupt in September of 2024 (chapter 11) and is now (late 2025) scamming…read moreunsuspecting customers by unloading years-old torn, moldy, stained merchandise as "brand new, just spent two weeks as a floor demo at NY State fair." Sadly, I fell victim to this scam recently and was bilked out of $3,500+. Small claims court won't work in such a situation because bankruptcy is in federal court which supersedes. Where's the NY Attorney General? Buyer beware!

The salespeople work on commission and are more aggressive than some used car salesmen. We…read morementioned our price range many times, but were ignored and steered toward much more expensive mattresses under the guise of determining our "comfort level". There were no price tags so we couldn't tell what we were trying. All in all it was a terrible experience and it was difficult to get away from the salesman and out of the store. The prices seem much higher than the prices for similar mattresses at another store.

Frankie, our salesman, was superb. He was very knowledgeable about the product lines. He was very…read morepatient with my 89 year old mother as she tried all the mattresses he recommended for her. When she chose a less expensive but comfortable model he told her, "You have made the best choice." The payment went quickly and the delivery was exactly as promised. The delivery men worked quickly and with smiles. She is very happy with her purchase. And I was very impressed with the unexpectedly good salesman! It was service we used to expect but so rarely find now-a-days. Thank you Frankie.

Our experience was that the staff here was very pushy and used high pressure sales tactics to try…read moreand sell us the most expensive mattresses. Upon first entering the store, you will notice that NONE of the mattresses have prices listed on them. I think the store does this on purpose. The salesman immediately took me to the most expensive mattress (Tempurpedic) and insisted on financing, and was asking me about my credit and if he could "run it right now to see if I qualify for financing"... I had just entered the store!!!! Also, they continually asked "what other stores are you going to??" And demanded to know....and wouldn't let us leave the store... they kept saying "don't take too long to decide, these deals won't last long!" And things like that. It was very stressful. It honestly reminded me of buying a car! Would not recommend this particular store. They do not listen to your budget or your specific needs, and continually push a quick sale.

Typical furniture store. Pushy sales people, inflated prices so stuff can always be on sale…read more In general nothing special, except they sometimes have this deal $500 for two chairs. Myself and several others I know have taken advantage of this deal. We have priced the same chairs same quality elsewhere and it is $800+ for two. Nothing else there has ever struck me as special except this.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.