An absolute disgrace Wendy and Charles are scam artists selling people mattresses that are cheap…read moreand they deceive you by putting good mattresses showroom floor and sell you a pos. They agree on a price and then charge you more than what agreed on. This couple is very rude and not business like and will not take the mattress back. Please don't be a victim and do your research.

From the first phone call with Wendy I knew this is where I'd be going for my mattress, this place…read moreis true to their word they do have a king sized mattress starting at $275 however I was approved through one of their financiers for a nice amount and chose a nicer mattress with Wendy's suggestion. She is very nice, you can tell she cares abt satisfying her customers and finding a solution for everybody becas they literally have something in there for everybody. Also the fact the she and her husband are hands on with their business is so respectable. They personally deliver when there aren't any delivery workers available to ensure you have your mattress same day!!! If I could give 10 stars I would. Highly recommend you come check out Mattress By Appointment in Fort Mill!

We had some initial issues with the Mattress we wanted but the assistant manager Marriott (I…read moreapologize if that's the wrong name!) helped us get the mattress we loved at a great price!

Beth was an amazing Sleep Expert and was extremely patient and helpful. She is great with people…read moreand was extremely knowledge about all the beds! Will definitely recommend her to people!

Working with y'all has been great. Our family member has health issues that makes sleeping and…read morecomfort difficult. I myself spent 34 days in hospital 3 yrs ago with a severe illness and emergency surgery. To say my back (I have bulging discs ) was trashed is an understatement. We bought a Sterns and Foster with adjustable frame when I got home. It was great!! It helped my back and with my next 2 surgeries. Problem is that 3 yr old mattress has body indentations that don't pop back up even when sleeping on other side. I didn't want him to go thru the same thing. The service and set up was great. I love that all materials are from the US and without chemicals, fiberglass etc. also, some of the nicest people you'll meet. I highly recommend them and we will definitely shop here again. For someone with neck issues (disc replacement ) and lower back issues a great mattress is a must for me, so I'll be seeing y'all again real soon. Anyone needing a great mattress go check them out.

Go see Jack, great store. Honest and transparent pricing…read more Best in the area! Really happy with our purchase

Great place to do business. Really was Impressed by the…read morecustomer service. No pressure salesman and they deliver.

My husband and I had the great fortune to go shopping for beds at Mattress Firm yesterday. We were…read morehelped by salesman Derek Robinson. We were purchasing a Temperpedic bed which was our biggest bed investment ever. Derek was not only very knowledgable about the product but he did not pressure us in any way. He was very sincere with an easy smile and we really appreciated his style of selling. All warranties and return policies were very clearly explained to us. We left there not only having bought 2 new bed but we felt like we made a friend.

Excellent customer service and attention by Phillip, but I'm still waiting on the response about my…read moremattress that came with a hole on it. Thanks!

Mattresses and beds in pineville. After realizing we needed a new mattress we stopped in on a whim…read morewhen we noticed this store on our way to the mall. The staff were quite friendly and the store was clean and inviting. Pricing is as you'd expect for mattresses. They also provide white glove delivery and set up as well as removal of your old mattress. All went very smoothly. Highly recommend.

This company has the most unfriendly consumer policies of any retailer I have ever encountered…read more I would not recommend this company if you are looking for a mattress. All other mattress retailers has much better policies for customers where the product did not meet their expectations. Buyer beware.

My daughter, Cassie walked into this store about a year ago looking for a new mattress for her…read moreroom. We have used this company mainly the Pineville location for years and years. She went in to look around and try out a few mattresses. She was greeted by Will, I think. He was very helpful and gave her time to try out the beds to pick her favorite. He didn't bug her as she was deciding which one she wanted. He also provided quotes for a few different mattresses with delivery and everything added. We will definitely use this store again. I'm just surprised she didnt go to the factory to see her mattress being made because I loved seeing our mattress being made a few years ago. Now, a year later and its still in great condition. Like brand new with no problems. Thank you.

We returned a mattress after only 3 days, a split king, didn't care for it…read more Went back to choose another mattress, was informed we pay to ship the split king back even though they have to return to our home to pick it up for the exchange with the mattress we ultimately chose. They wouldn't budge on charging for pick up. Ridiculous. We feel when they did finally make the exchange, they brought up a inferior mattress than the one we chose. The sides of this king mattress feel like they slope down, not what we expected. Will never do business with them ever again

I came here the weekend before Christmas as we are in the process of looking for a new mattress and…read morethis place had great reviews on another site. This was my first stop and I have not been mattress shopping before, so I did not know what to expect with what they would have and the price ranges. Thanks to this stop, I now know how to handle these places if they are all going to be like car shopping where they get you to spend too much time there and try to haggle you. I told my sales guy right away I was just starting the process and wanted to look around. I also mentioned that I would not be purchasing today as I wanted to make the choice with my husband, but hopefully narrow it down before returning with him. Instead of understanding that, he kept saying oh we have a spouse guarantee and what can I do to get you to buy today? This was not once or twice that he did this, but multiple times. I ended up leaving and telling the guy I would be back with my husband, but sure enough, the more I thought about it, the more I realized I had no desire to buy from this store even if they offered me the best price or deal. When you can't listen and want to push push push, that just pushes me away. Thanks but no thanks. Again, I can thank this place for helping me figure out how to handle other stores once I start looking again if they are all going to be the same way.

I purchased a sofa that I had researched and went to 4 different stores to get estimates. Tyndall…read morewas not the lowest, however our sales person, John, was very helpful and educational regarding the sofa. I decided on February 17, 2026, to go with Tyndall for my purchase. Everything was easy, half down and the balance upon delivery. He said it would be since is was a "special order" it would take 4-8 weeks. I spoke with John the end of March, he said it should be coming in any day. Called again in mid-April, John said he would check on it. Finally it came in and was delivered & paid for in full on May 1, 2026. First thing I noticed was the pillows were not the color I originally ordered, and notated on the order form. Called Tyndall that day, May 1, 2026, to go over the order and yes, they sent the incorrect pillow color. Was told it could take 3-5 weeks. Then a few days later noticed the legs were also NOT the ones I ordered, also notated by photo on the order form. Went in person to talk to someone since on May 15, 2026, since no one was returning my calls. John confirmed color and reordered pillow covers. June 11, 2026 Maryanne called to say that the pillow covers are in. Asked about the feet, she said not in yet, but would call me back when the feet and pillows were in. June 27, 2026 Maryanne called to say that the feet were no longer available and will main the pillow covers "today". July 13, 2026, called Maryanne about not getting the pillow covers yet. She said he forgot to put them in the mail and they were sitting right here on her desk and will send UPS & expedite. July 21, 2026, a friend was going that way (35 min drive) and said he'd stop in to check on the pillow covers. The receptionist located them in their back office . At the top of the Work Order it said "Called Customer 6-11-26, customer will P.U. Since that date I had called three times to try and get these pillow covers! And I just got lies. Tyndall customer service is great.... once you pay the money. After that, the customer hardly exists. Very Poor Customer Service! I will not recommend Tyndall to anyone for that reason.

I ordered a coffee table and two end tables in May and was told that delivery would be 3-4 weeks…read more When I called back 3 weeks later I was told it was out of stock and would be 3-4 more weeks. I told the sales mgr that I was going to look at another store and call him back. He placed the order on hold with the vendor. I called him back within an hour told him I was going to go ahead with the order. Today, 6 weeks after the original order, I was told the hold was never released and it will be another 3-4 weeks. I canceled the order. Worst customer service ever

We had some initial issues with the Mattress we wanted but the assistant manager Marriott (I…read moreapologize if that's the wrong name!) helped us get the mattress we loved at a great price!

My Boyfriend and I came in today (Black Friday) and bought a mattress! We were very pleased with…read morethe help from Beth one of the store representatives. She was very kind and pointed us in the right direction for the perfect mattress! Highly recommend this store and location!

I just wanna this out there people beware of mattress firm. my husband and I are disabled Seniors…read morewent into mattress to purchase a new mattress. I pressured to purchase what was being offered to me by the sales person/manager. I insisted I did not like pillow tops and he insisted on selling me one and I caved under the pressure 5000+ later I get in touch with corporate and there's absolutely no way to get in touch with them so people be aware when you shop at mattress firm. You have to constantly deal with sales person which to no avail helps. They will not take back the base from the adjustable bed and that alone was $1900. I will no longer be using it and I still have to pay for it because they will not take it back.. So living on a fixed income I have to eat the cost of $2000 of the base from the bed. Does that seem fair so beware the only people that you can talk to will only be the highest in the store is a manager. This is a very unsatisfied customer that will never do business again with mattress firm, and I also will be telling everybody that about the return policy, which is unfair.

My husband & I have never had a better shopping experience! Brandon, Sr. Store Manager & Mike,…read moreSales Associate are an amazing team with great customer service, professionalism, knowledge of the products! Extremely accommodating throughout the entire process as well as delivery options - even next day if needed! Great financing options available & very quick & easy to qualify, we were in & out under an hour exceeding our expectations. Thank you, Brandon & Mike!!