**5-Star Raving Review - These people are actual legends**…read more I cannot say enough good things about Choice Furniture - they turned what could have been a frustrating, expensive headache into one of the best customer service experiences I've ever had. I had a sectional couch that I paid good money for 3 years ago and the cushions had worn out. I figured I would have to buy replacement cushions I reached out, mostly just to ask if they had any suggestions. Instead of the usual "sorry, nothing we can do" corporate response I expected, I got: - A real human who actually seemed to care - The owner/manager personally jumped on the thread - They dug through old receipts and located my order. - Offered to replace the cushion at no cost to me. - Expedited the whole thing because they knew I was having family over for the holidays - Threw in new foam upgrade at no extra charge because "the old foam was probably tired anyway" It arrived perfectly matched, beautifully made, ahead of schedule, and honestly looks better than the original. In 2025 when most companies treat you like a number (or worse - an inconvenience), Choice Furniture treated me like family who just had some bad luck. They went so far above and beyond that I genuinely feel weird about only being able to give them 5 stars. If I could give 10, I would. If you're on the fence about buying from them - don't be. These are the kind of people you want to support. They still believe in doing right by their customers, even when they don't *have* to. Thank you, Choice Furniture of Plattsburgh - you're the gold standard. I'll be sending everyone I know your way. Most enthusiastic customer you'll ever have, Steve C

Had a wonderful experience with Randy and the owner. I have chronic conditions, including pain…read more Randy took the time to help me find the best recliner and mattress for our new home. The next day, my husband and I had a great experience ordering split mattresses and the mothership of all bed bases. When everything arrived, the owner realized having a bed was the only thing preventing us from being able to move into our new home. He worked things out with the delivery guys on the spot and they made room on the truck and we were able to finally stay the first night in our home. We will definitely be returning to purchase a table set and possibly a couch. Great experience overall.

I bought a futon with wooden frame. It cost $621 and it is nice looking. The mattress is very…read moreuncomfortable. I turned it over 3 times and turned it around. It is very uncomfortable. I will use the sleeping bag again. I plan to use my memory foam mattress I got on Amazon in the near future.

We have purchased furniture, area rugs, stair runners and window treatments for our entire new home…read morefrom Rice and have not one complain. Clyde and his team are knowledgeable, helpful and courteous. The delivery guys were terrific. This is the only place I will shop for our vacation home.

Yes, I might look fancy and the furniture might look nice but when it comes right down to it unless…read moreyou literally pay thousands and thousands of dollars the stuff you get just is not worth it. I paid $500 for a "firm" mattress which feels like I'm laying on jelly, and the $500 recliner doesn't even hold up my feet. Because of the massive snowstorm that literally just happened there was nobody in the store, so I was unable to call and actually discuss my concerns with anybody because after 24 hours, they apparently will not do any sort of return or exchange, all I want is a chair that I can sit in which supports my feet and my head does not lay back at a 90° angle

DJ was an excellent salesman. He answered my questions and was helpful without being pushy.read more

Highly recommended. We are so happy with our purchases and could not have had a more positive…read morecustomer service experience. Mike was so helpful, knowledgeable, patient and kind. We purchased an organic mattress that is so comfortable, a beautiful locally made walnut bed frame, mattress protector and pillow. We look forward to continuing to furnish our bedrooms with more from this wonderful store. We are thrilled to have been able to shop locally for these items.

My fiancee and I bought a bed and a bed frame from the Natural Mattress Company in September and…read morehad an absolutely wonderful experience. Michael is friendly, patient, and knowledgeable. He even helped deliver our frame and mattress when it arrived. A few weeks later, I went back to buy a side-sleeper pillow and my experience was equally lovely. I highly recommend this store!

Great experience shopping here. We were looking for a new bed for our son and he helped us find the…read moreperfect balance of what we wanted for him and the bounce factor our 3 year old wanted. He was so helpful and personable and the prices were very reasonable. We will definitely be shopping here again for any of our future mattresses.

From the owner: This business model was created in 2003, and there are over 150 independent dealers nationwide,…read moreincluding Northern Vermont, Rutland and Plattsburgh, NY.

Derrick the owner/operator of this business is a great guy who cares about making sure you get what…read moreyou want at a really good fair price. I ended up with a high quality split king adjustable bed and we are very happy with it. Derrick could not have been more patient and informative ( I had so many questions and I learned so much ). I highly recommend this business.

Needed a few new beds quickly and for a decent price. Derrick delivered! He was easy and pleasant…read moreto work with and I'm fully satisfied with my purchase. Definitely recommend!!