HORRIBLE company and HORRIBLE service, deceptive business practices…read more I moved into a new home, and hired Suburban Propane to fill my tank. They came to my home the next day, and filled my tank. I thought "fantastic! what great, immediate service. I didn't have to do a thing.". Little did I know, this would become one of the worst experiences I've ever had. After receiving my first bill, I was charged a WHOPPING $4.43 per gallon. I called to complain, and was assured that the price was so high due to being a new customer, and that the price would significantly decline over time. Did that happen? No, and I'll get to that in a moment. About a week and a half later, during the middle of the winter, my propane appeared to have ran out. I called Suburban to refill my tank, and they informed me that they locked my tank out, IN THE MIDDLE OF WINTER, with no prior explanation or warning. At this point, I'm furious. I call to complain, and nothing I say seems to matter to any support representative that I can get a hold of at their office. Not only do they lock my tank out, but they bill me AGAIN for a full tank at $4.43 a gallon. So here I am, with no propane, and am somehow sitting with almost a $900 propane bill, all for a week and a half's worth of propane. On top of everything else, where'd my "repeat customer discount" go?! I'm not sure who authorized a second filling of my tank, or why they chose to lock my tank during the middle of winter with no prior warning, but this has been the ABSOLUTE WORST company I have ever had to deal with. All of my complaints fell on deaf ears. The manager, "Chris", was no help whatsoever. Suburban Propane would not budge on anything for any reason. The customer service offered by these people was non-existent. Please, do yourself a favor if you're considering choosing this company for your propane needs, and DO NOT.