I love that it is very inexpensive, auto draw and auto fill. They are great and I get to be hands…read morefree!

Called when tank was half empty, was told delivery could be 7-10 days. Due to extra-cold weather…read moreand keeping a 102-yo occupant warm, ran out of oil on day 10. Called to inquire when delivery could be expected and were told first thing in the morning of Day 11. As of 1 pm still no fuel oil.

Needed a fill service, and pay my bill…read more Service tech arrived within 2 days of my call, and I was able to pay my bill on the phone easily within minutes of dialing the number. Great service.

Beware of their tactics! I was told by the service technician that someone would contact me…read moreregarding a service plan. I did not receive a call but did get an invoice for the plan on my A/C. I immediately called to explain that this was not what I wanted. Was told this would be cancelled and the new plan which included my furnace and A/C would be set up. I'm still being billed for the original plan which I cancelled more than two months ago. Trying to talk to these reps is next to impossible. They said that cancellation must be done within 60 days. I cancelled after 3 weeks. All I have been told is that I have to pay this invoice. How many more people are being duped by this unfair business practice? More people should speak up and a letter to the Attorney General for the State of Pennsylvania seems to be in order.

The company as a whole is totally disfunctional. When you call for help you're routed to a foreign…read morecall center. They don't communicate with the local service providers at all. We have reported a faulty tank for four years. They continue to fill the tank without fixing the problem. We have to a US based company within Pennsylvania.

Since they are no longer local, the service has gone way downhill and the prices way up. I have…read morealready switched companies.

After being a customer for four years, I've always paid my they would not work with me with partial…read morepayments. One a below freezing day shortly right after Christmas as I was pleading with them throughout the Christmas season for assistance due to being unemployed from the government bs. All I asked him to do was fill the tank as they normally do and I'll pay the bill in increments. Instead, they said there was nothing that they could do and I should contact some city department.. on top of being the most expensive people in town compared to Heller's who also has remote monitoring so they know exactly what your tank has in it Shawleys does not use it by default and does not work with families needs for a small I would expect have better customer

I've tried to contact Shawley's for several months now and they will not respond. They keep sending…read moreme new bills with late fees but will not return my calls or emails. I also reported them to BBB and they didnt respond to them either. They gave me a 300 dollar bill for warranty work on a fireplace i never got to use and never used. The fireplace was inoperable for the entire time I have had it. I have sent numerous emails and left numerous voicemails and nobody will respond. At this point I don't know what to do. I have asked them numerous times to come pick up their tank and close my account but they refuse to respond.