I love that it is very inexpensive, auto draw and auto fill. They are great and I get to be hands…read morefree!

Called when tank was half empty, was told delivery could be 7-10 days. Due to extra-cold weather…read moreand keeping a 102-yo occupant warm, ran out of oil on day 10. Called to inquire when delivery could be expected and were told first thing in the morning of Day 11. As of 1 pm still no fuel oil.

The absolute worst. And we are a "contract customer". Save yourself the headaches and find a…read moredifferent supplier. Liars and thieves. Called four times over three weeks, and every time they told us we were are on the list to be delivered. That is exactly what we were told all four times... the last call the office staff even gave a delivery date... called back after "missed" delivery date and were told we weren't even on the schedule. The call number staff is clueless and has no clue what they are doing. They want you to sign a contract to be a "valued customer" for a year yet they don't hold up there end of the deal to automatically refill you like they are supposed too. Still no delivery in sight, and we are under 15% on the tank with single digit temps ahead. Let's not forget the famous last words of the call center.... "we will deliver, baring any unforseen circumstances." Hope this helps your decision.

18 years as a customer. Bills always paid on time. Now they want to charge me $99.99 every year for…read moreunder usage. Great way to lose a customer. They also will charge me $94.00 to come remove their tank.

The company as a whole is totally disfunctional. When you call for help you're routed to a foreign…read morecall center. They don't communicate with the local service providers at all. We have reported a faulty tank for four years. They continue to fill the tank without fixing the problem. We have to a US based company within Pennsylvania.

Since they are no longer local, the service has gone way downhill and the prices way up. I have…read morealready switched companies.

I've tried to contact Shawley's for several months now and they will not respond. They keep sending…read moreme new bills with late fees but will not return my calls or emails. I also reported them to BBB and they didnt respond to them either. They gave me a 300 dollar bill for warranty work on a fireplace i never got to use and never used. The fireplace was inoperable for the entire time I have had it. I have sent numerous emails and left numerous voicemails and nobody will respond. At this point I don't know what to do. I have asked them numerous times to come pick up their tank and close my account but they refuse to respond.

After being a customer for four years, I've always paid my they would not work with me with partial…read morepayments. One a below freezing day shortly right after Christmas as I was pleading with them throughout the Christmas season for assistance due to being unemployed from the government bs. All I asked him to do was fill the tank as they normally do and I'll pay the bill in increments. Instead, they said there was nothing that they could do and I should contact some city department.. on top of being the most expensive people in town compared to Heller's who also has remote monitoring so they know exactly what your tank has in it Shawleys does not use it by default and does not work with families needs for a small I would expect have better customer