I called for someone to come out to look at the tank and give an idea about having it moved (they installed it where it shouldn't have been installed). The technician came out, walked around and said new location would be too far for truck to fill, and left. I got an invoice for $243 (dispatch fee and site survey). I was never informed there would be any charges and after several calls, they would not take the site survey cost off even though nothing was done nor reported. I was offered a $25 discount. I asked about cancelling my service as a result of this bad customer service and I was informed that would cost me about $420 (dispatch fee and $299 tank removal fee). They just don't care. Their customer service department (where ever it is) is lacking people who can speak English and those people don't understand that continually saying "I hope you are having a wonderful day" while being asked about wrong charges, don't help the situation. If there was a good way out of this, I'd be gone. Maybe when the tank is empty I'll look at this again. BE AWARE OF THIS COMPANY AND THEIR CREDIBILITY read more