A Tale of Two Downtown Maynard Banks…read more I recently moved to lovely and community-oriented Maynard, MA and decided to open a new account at a local bank, of which there are two choices: Citizens Bank and Middlesex Savings Bank. TL;DR: Citizens Bank gets 5 starts. Middlesex Savings Bank gets 1 star for one of the worst customer service experiences I've ever had. See my review there for the gory details. I went to Citizens on a Sat and both the employees seemed happy to be there, super-friendly, and competent. The whole place had a nice, laid-back feel. Opening a new account went super-smoothly, and the fit, distinguished-looking gentleman who helped me was a joy to work with. Their IT could be a bit better and it'd be great if they had free coffee, but in my opinion the major factor in choosing a bank is the training, demeanor, and friendliness of their staff, and on that account Citizens did a great job!

They don't care about customers. They have been taking money from my account for 10 years. They say…read moreit's overdraft but it was 2,500 and I've paid 11,000. They cannot tell me why! They pass me off to the next person... no answers. I contacted HELP ME HANK from channel 7... maybe some bad press will help!

don't bother with these guys. A car rammed my building in December and here it is February and he…read moredoesn't even answer emails. I engaged with him a month ago, and I've been doing all of the heavy lifting collecting bills, paying out, speaking with the MAPFRE/safety insurance claims adjuster doing the work he supposed to be doing as my intermediary. When I wrote a letter today asking him why there has been "crickets", he went about about "firing me". Really? it's like boyfriend // girlfriend. He didn't give me the chance to break up first. Now I'm left scrambling to find somebody to fill in the gap two months after the fact.

Quick update - here we are over a year after the fire and Ray, my SUPERHERO of an insurance…read moreadjuster, has almost complete my claim. After a devastating fire you need someone who can continue to work month after month with your insurance company so you can focus on rebuilding.

Great service and accurate reporting. They work in the best interest for their clients at a…read morereasonable cost.

I had a great experience at the Marlborough MA location. I worked with Heather Bell and have never…read morefound a tax professional as knowledgeable and smart as Heather. I have full confidence that I got the best outcome. I already made my appointment with her for next year and expect to always go back to see her. Also, Dawn, the receptionist was great. She worked with me to get an appointment that fit my very chaotic schedule and was very friendly and easy to work with.

I hired Garth with Ameriprise Financial to put together a plan and give me some reassurance that I…read morewas on track trying to save for retirement and being able to put my kids through college. He was great to work with and most of all helped me deal with such a crazy stock market. I'd highly recommend him

I have been working with Katie for six months now and for the first time in my life I'm not…read morestressing out about money between pay checks! More importantly, she has made time to meet with me on Saturday mornings, after work hours, and has willingly traveled up to Boston in the middle of the day for a meeting. Katie has been super available for me and so helpful in answering ALL of my questions. I don't have any assets - I rent, don't have a car, no kids, not married - but she still took on my business. Her fees are extremely reasonable, which was my main point of contention for not wanting to hire an adviser. After months of struggling and feeling as poor as ever due to exorbitant student loans, i got in touch with AmeriPrise and initially spoke to Dawn who "handed me off" to Katie. I'm very happy with my four-digit savings balance and look forward to a stable financial future!!

Buying a first house it's complicate! Find the right finance…read moreseems like a little boat in the storm out in the ocean. Can we trust in the professionals out there? Are they helping us to do the right choice? Yes! There's is good professionals out there that going to help you to navigate the numbers of mortgage at easy. Jeff Drew is the best professional out there! Not only he explains the numbers to us, but also help us choose what was appropriately to our circumstances. Jeff gave us all the information we need to know in a very simple way, making the process very peaceful! You won't be disappointed.

Jeff Drew is a pro! Jeff really knows this complex process as well as anyone I've ever worked with…read moreand offers great advice and direction with courtesy and respect. Jeff always responds very quickly and makes himself available whenever you need him. We closed on a high-priced transaction from long-distance (out of state) and Jeff tackled the nuances and intricacies of the deal with confidence and ease. I really can't say enough positive about Jeff and Star Mortgage. Jeff set realistic expectations. He under-promised and over-delivered. I truly appreciate the excellent job Jeff did for us. Jeff is the first and only person I would call if I ever need to obtain another mortgage.

Google wouldn't let me write a review there but just recently did my taxes here again with Ron and…read morelet me just say he's the best!!

We were sorry to lose Joey and Jennifer to MA, but we can still use their Liberty Tax Service…read moreremotely!!! Check out their professional services! You will be glad you did!

Rod Laurenz at Edward Jones was a pleasure to deal with, and I would gladly give him my business in…read morethe future. I have never been to an investment office, have never traded stocks, and felt totally naive. I had no idea of what to expect and was concerned that I might be taken advantage of. Yes, I'm a Cambrige liberal, and perhaps Rod had different personal or even financial values. But that is not the issue here-- I was treated with the utmost respect, all my questions were answered clearly and patiently. I learned that my particular stock sale was quite complicated and Rod did quite a bit of work on my behalf. I later realized that the fees I would have to pay to Rod for my stock sale were significantly higher than, say, Fidelity, and I felt very uncomfortable about having to pay higher fees to Edward Jones and felt stuck, since Rod had already done lots of work to get my stock ready for sale. When I told him of my concerns about the fees, not only did he work with me to give me a large discount, he also let me know that if I decided not to pursue the sale of my stock through his company, that would be fine, as long as I at least considered him for future investments. I certainly will use Edward Jones for my investments, as in that case the fees are the same as larger houses, but I can be confident that I will have top-notch personal service from a man who is kind, knowledgable, and attentive. I was impressed that Rod spent hours working on my behalf, and even when I asked him if I could pay him something for the time he spent before making my sale through Fidelity, he declined the offer. I highly recommend Rod Laurenz at Edward Jones for your investing needs.