We recently bought a house and wanted to install a home security system. We reached out to Smart…read moreShield after seeing all the positive reviews. Yud came to our house, helping us identify the best positioning for the cameras and quickly generating a quote that beat the other companies. The system is very easy to use as it is all controlled by the Alarm.com app. I highly recommend Smart Shield to anyone looking into home security systems, they really take care of you.

Incredible experience with Smart Shield! New house in Carlsbad literally had the wires ripped out…read moreof the hard-wired security system and hadn't been used in years. Somehow they were able to restore all of them and added hard-wired cameras, glass break listeners, smoke detectors, remote front door lock, and tied into my existing garage door openers - all controlled by the easy-to-use Alarm.com software. Mateus did a great job configuring the alerts and teaching me how to use the mobile app. Yud brings an incredible amount of knowledge from his experience and military background into designing your system. I thought the price was very fair considering the piece of mind they have given me and my family.

A huge shout out to the dream team - Mike, Gio, William & Chris - for taking the time to figure out…read moreand solve an ongoing manufacturer's glitch in my extensive commercial fire alarm system. With painstaking attention to detail, they were able to resolve the problem once and for all and get the system running at full capacity. Mike was incredibly receptive and patient with me and did not disappoint. He never gave up on trying to find a resolution. Gio was thorough and provided excellent support. Both William and Chris were there to make sure everything ran smoothly. I can't thank them all enough for bringing the system back to full capacity and would highly recommend Bay Alarm.

Nick B, Ryan, Jim, Adam, Daniel (Bag Alarm San Diego) did an awesome job completing the job…read more All my questions were answered simply and the work was explained to me. Instructions on how to program the badges were very easy. We're just waiting on the intercom (back order) to be installed ( reason why I gave a score of 4)

Dempsey is the best when it comes to Customer service, integrity and technology know-how. Eric and…read morecrew installed the original alarm in my home in 2013 and recently added a system for an ADU. They are very thorough, knowledgeable and fair. With Dempsey Alarms, you get an honest professional who follows up, takes care of all your concerns and makes sure everything works. I've recommended Dempsey Alarms to numerous friends and family and will continue to do so.

This company is the best of the best when it comes to alarms, security, and peace of mind. I've…read morebeen using their services for nearly 4 years and have always received kind and effective service from Gail at the front office, and their service tech Carlo. I've recommended their services to numerous friends over the years and they all have nothing but great things to say about this company.

Amazing. Saved so much time and a headache for me. Thanks for peps boys for referring Shay @…read moreprestige.

I am SO grateful for Prestige Locksmith!…read more I needed a new key fob, so I called my car's dealership. They wanted me to come to the dealership to pay, then they'd order the fob, then I have to go back to the dealership to have it programmed once it came in. Shy of Prestige Locksmith was able to order the fob for me (without me coming into the business) at a much better price. Then, he came to my house to program the fob! I was surprised and extremely pleased. Very professional, prompt, and transparent.

My wife and I are very happy with the items that were installed in our house. The sales person and…read morethe installation person were both very helpful and friendly. Whenever there is an issue, I call my ADT Representative, Kyle, and he takes care of it for me. I recommend to all my friends.

If I could give ADT zero stars, I would. I've been a loyal customer for over 12 years, but their…read morerecent service has been an absolute disaster and a complete betrayal of my trust. As a senior citizen, I rely on my home security system for peace of mind--but for months, my ADT system has been non-functional. I made dozens of phone calls, each taking up to an hour just to get past the maze of hold music and transfers. After finally reaching someone who could help, I was told I needed a brand-new system and a new contract. So I agreed, trusting that this would finally resolve the issue. Wrong. A technician came to my home and spent over 6 hours trying to install the system--only to tell me it wouldn't work without new motion sensors, which I had to pay for out of pocket. I was also misled into thinking the new system would work with my existing cameras. It doesn't. The best part? After all that time, effort, and money--the new system doesn't even work. It constantly malfunctions, giving false alerts and telling me doors are open when they're not. Total failure. This is a company that profits off fear, offers misleading sales pitches, fails to deliver basic service, and then has the audacity to lock you into a contract. Their "customer service" is a joke--disorganized, evasive, and completely indifferent to your time and safety. Do yourself a favor--don't walk, RUN from ADT.

Great security services, professional, great customer service and client attention to detailread more

This is a great company! I didnt have a job and Barbara helped me get a guard card and also helps…read morewith my transportation issues. Most of the time she herself goes out of her way and provides rides to people who dont have cars. She believes in team work and helps us all work together to get a job done. She is flexible with scheduling, often covering shifts herself when people cant/dont show up I have always gotten my check on time. Often people give her old addresses to send checks and she does her best to help them out as soon as they call her to get a check to the right address. She has been in Florida and Laughlin on vacation and took care of payroll issues. She wont throw you into a job without making sure you are properly trained. She makes sure we get our breaks. Many times she has provided us lunch/dinner and water out of her pocket. She is a fair person and often forgives her employees when they make a mistake. She has given me a chance and many other and I am greatful for her patience. Daniel D

We have been ADT customers for 13 years, ever since we were robbed while doing a large home…read morerenovation, including new windows and sliders, so of course we had no active alarm system. The installation was good, not great, but we have a large house and that creates some difficulties with system which is not hardwired. We have found the wi-fi connection to be perfect for our purposes, including simply using our phone if we were already in bed and too lazy to get up and walk to the main panel to set the night "stay" alarm. The monthly bill is within our capacity, but it might be more than others would want to pay. And special technical service is very expensive, $59 for the service call, but a lot more if onsite work is needed, starting at $189 for the first half-hour. In the past, one could get phone help, including direct conversation with technical support, but that seems to have disappeared. We discovered this when the battery in a motion detector sensor started to die and we bought a new battery, only to find that we could not open the sensor to get at the battery itself, even after watching videos from YouTube and ADT itself.

I have problems with ADT…read more I have an alarm constantly going off all day long. I spent three hours on the phone with support department last Thursday and was disconnected four times. Support could not fix it. We tried every suggestion and even did a video connection for them to review the equipment and hear the beeping. They had me disconnect all of the smoke alarms and the beeping continued, they had me remove all the batteries and it still beeped. They had me reset the system and it still beeped, they had me remove the batteries from the keyboard and it still beeped. They had me shut down the system and it still BEEPED! I am checking the one star box only because there is no zero or negative stars. STAY AWAY FROM ADT I had to wait almost a week (Wednesday) for a service call. The service person checked everything and could not resolve the problem and told me it would cost $180.00 an hour to research the problem and I need to call the service department again. I called Tuesday and told them I want to cancel after 10 years and was told they will send a repair person again and they would waive the service call charged. I was told that the representative would be here between noon and 4:00 pm so I had to take off from work. THE SERVICE REP NEVER SHOWED UP AND NEVER EVEN BOTHERED TO CALL. This is the worst customer care I have ever experienced and lack of response. I will be cancelling my account in the morning. ADT shows no concern for loyal customers. I will suggest to anyone reading this, DO NOT USE ADT SECURITY under any circumstances. There are many companies that can be used for less money and will respond to customers .

Daniel is an expert technician. He listened carefully and together we did a few experiments so I…read morecould show him what the problem was with our system. He moved a sensor to a better location, raised the antenna in our attic to a higher point, and replaced a battery. Everything works great now. Daniel was competent and trustworthy and I recommend him and the service provided by the company.

I've had SSD for years, and service and quality have always been top notch…read more Service is always responsive and friendly, and I've rarely had any problems with the smoke or burglar alarms. Would definitely recommend.

These guys are, hands down, the best in the business. I enjoyed every employer I encountered on a…read moreprofessional as well as a personal level. They did everything they said they were going to do and did it all when they said they would. I have never felt so secure in any other business dealings and just knew, without any doubt, I would be taken care of. On time, professional, did the work correctly to all expectations and more. Thank you Judah and "the guys" for everything, from the bottom of my heart! You just can't put a price on feeling safe and secure. We are in good hands!

Sadly after years of great service this company no longer works with homeowners. Only business…read moreaccounts. I'm sure disappointed that after years of business managing my cctv issues they just dropped me. They did not refer me to another company. I never complained about cost and only wanted the best.

As advertised. A fair price and competent technicians. That's all I ask for and that's what I got…read more Well done to them.

Tony, Paulo, and Mattheus did a great job wiring and installing speakers and an electrical outlet…read more The wiring was a challenge, and they did an excellent job by minimizing the number of cuts to the drywall on the walls and ceiling. They cleaned up, put all the furniture back, and dialed in the new speakers to the existing setup before leaving. Extremely happy with the work.