Couldn't be happier with this job -- every aspect was handled at the highest level. The install…read moreitself was technical and efficient, and the end result is clean: hardware, touch screen, and mobile app all work exactly as they should. Communication throughout was excellent -- nothing was left unclear. Really enjoyed working with Yud and his team. On top of that, they also helped me out with computer networking -- came through in a pinch and saved the day. Honest, efficient, and security done right. They even took the time to train me on everything afterward.

Outstanding, personal service. The owner, Yud, personally strives to provide excellent service and…read morecares about his business and what they do. Couldn't recommend this company more.

Excellent Work on Our Access Control System!…read more I am very impressed with the service we received from Ameritechs. They came in to handle the wiring for our current Access Control Unit and did a fantastic job. They were thorough, testing every single lead to ensure everything was wired correctly. Thanks to their expertise, all of our strikes and doors are now functioning perfectly within our system. Professional, efficient, and highly skilled--I would definitely recommend them. Thank you for the great work!

The problem started when Ameritechs installed 10 cameras on my home camera system and did not…read morerecord the passwords or give them to me. I don't know anything about cameras and passwords so I didn't know to ask. When it came time to change the NVR, I was told they don't have the passwords and will charge me $750 to retrieve them from the cameras. I shouldn't have to pay for something they should have provided in the first place. Chris came over for $50 and examined the cameras, the analog ones that needed to be replaced, and suggested a new NVR. I got an estimate for $3030 to replace 3 cameras and the NVR and reconnect existing cameras to NVR. Without NVR it was $2130. There were no details about specs for the cameras or NVR. That's like sending a customer an invoice for $30,000 for "a car." People generally want a little more detail about what they're getting. I asked that they first just come out to retrieve the passwords for the 10 cameras, fix camera #7 that stopped working, and fix a screw that their tech stripped when he installed that camera. They said they wanted $750 to retrieve the passwords. They also wanted to charge $129 for someone to come out again and look at the cameras again, when I just paid $50 for Chris to look at them. And I maintain that I should not have to pay for something that they should have provided to begin with. I asked how many TB was in the Uniview NVR as the estimate didn't specify. The first time I was told it "supported storage" of 16TB to 32TB. Next email said the NVR comes pre-installed with 4TB storage. Next email said the NVR on the estimate does not come with any storage - they planned to reuse the old hard drives from my existing NVR - but no one ever asked me about that. Those drives were at least 5 years old and at end of life. If I wanted new hard drives, it would be an extra charge. I asked if cameras were 4K (the estimate only says 4MP). Finally, was told they would be 2K at $140 each. I asked about the warranty for the equipment. They said it's manufacturer warranty, not theirs, but didn't know and never said what it was. Isn't that something that every buyer wants to know? What is the warranty! Next estimate added $200 to reset the camera #7 that was not working, plus $750 to reset the other 10 cameras so I would have the passwords plus the $3030 for 3 new cameras and NVR - so $4624. And that probably didn't include any hard drive for the NVR as they were going to reuse my old ones. I got a lot of other confusing emails from Kanani interjecting things we never discussed like suddenly asking me if I wanted a hybrid DVR. I don't need a hybrid DVR. Then Kanani thought I wanted Uniview cameras. I never said that. Every time I asked a question, I got a different answer. Every time, the price got higher or didn't include some component that would be extra. I had another company come out to try and reset the camera passwords. He said that brand of camera TVT (Shenzhen TVT Digital Technology Co., Ltd) is difficult and takes 45 minutes to reset the password for each camera and get it onto the Avalonix XVR (which is why Ameritechs didn't want to do it either). He said it would be cheaper to replace the cameras with new 8K cameras. So, the 10 cameras that I just paid Ameritechs $4,439 to install in the past two years are now worthless. That doesn't seem like good customer service. I feel I was taken advantage of - I'm a senior citizen now and a woman alone and always a target to be ripped off because I don't know what I don't know. I think we might end up in small claims court because I really got screwed over. I don't have energy for it but some things you can't let stand.

A huge shout out to the dream team - Mike, Gio, William & Chris - for taking the time to figure out…read moreand solve an ongoing manufacturer's glitch in my extensive commercial fire alarm system. With painstaking attention to detail, they were able to resolve the problem once and for all and get the system running at full capacity. Mike was incredibly receptive and patient with me and did not disappoint. He never gave up on trying to find a resolution. Gio was thorough and provided excellent support. Both William and Chris were there to make sure everything ran smoothly. I can't thank them all enough for bringing the system back to full capacity and would highly recommend Bay Alarm.

Nick B, Ryan, Jim, Adam, Daniel (Bag Alarm San Diego) did an awesome job completing the job…read more All my questions were answered simply and the work was explained to me. Instructions on how to program the badges were very easy. We're just waiting on the intercom (back order) to be installed ( reason why I gave a score of 4)

Flawless install. I would hire them again in a heartbeat!! Thanks for keeping us safe.read more

Dempsey is the best when it comes to Customer service, integrity and technology know-how. Eric and…read morecrew installed the original alarm in my home in 2013 and recently added a system for an ADU. They are very thorough, knowledgeable and fair. With Dempsey Alarms, you get an honest professional who follows up, takes care of all your concerns and makes sure everything works. I've recommended Dempsey Alarms to numerous friends and family and will continue to do so.

Shy was great! Came out very promptly and was great to deal with throughout the whole entire…read moreprocess. We needed to have our key and they made whole simple. Definitely would recommend!

CAME VERY QUICKLY- & Professional Reasonably priced Will…read morecall for my second car to have a replacement key made

My wife and I are very happy with the items that were installed in our house. The sales person and…read morethe installation person were both very helpful and friendly. Whenever there is an issue, I call my ADT Representative, Kyle, and he takes care of it for me. I recommend to all my friends.

If I could give ADT zero stars, I would. I've been a loyal customer for over 12 years, but their…read morerecent service has been an absolute disaster and a complete betrayal of my trust. As a senior citizen, I rely on my home security system for peace of mind--but for months, my ADT system has been non-functional. I made dozens of phone calls, each taking up to an hour just to get past the maze of hold music and transfers. After finally reaching someone who could help, I was told I needed a brand-new system and a new contract. So I agreed, trusting that this would finally resolve the issue. Wrong. A technician came to my home and spent over 6 hours trying to install the system--only to tell me it wouldn't work without new motion sensors, which I had to pay for out of pocket. I was also misled into thinking the new system would work with my existing cameras. It doesn't. The best part? After all that time, effort, and money--the new system doesn't even work. It constantly malfunctions, giving false alerts and telling me doors are open when they're not. Total failure. This is a company that profits off fear, offers misleading sales pitches, fails to deliver basic service, and then has the audacity to lock you into a contract. Their "customer service" is a joke--disorganized, evasive, and completely indifferent to your time and safety. Do yourself a favor--don't walk, RUN from ADT.

Great security services, professional, great customer service and client attention to detailread more

This is a great company! I didnt have a job and Barbara helped me get a guard card and also helps…read morewith my transportation issues. Most of the time she herself goes out of her way and provides rides to people who dont have cars. She believes in team work and helps us all work together to get a job done. She is flexible with scheduling, often covering shifts herself when people cant/dont show up I have always gotten my check on time. Often people give her old addresses to send checks and she does her best to help them out as soon as they call her to get a check to the right address. She has been in Florida and Laughlin on vacation and took care of payroll issues. She wont throw you into a job without making sure you are properly trained. She makes sure we get our breaks. Many times she has provided us lunch/dinner and water out of her pocket. She is a fair person and often forgives her employees when they make a mistake. She has given me a chance and many other and I am greatful for her patience. Daniel D

We had Brinks/ADT since 1998 and it ALWAYS worked. Only once was it required to work, when my wife…read moreleft something on the stove...no fire, but lots of smoke and the FD was at our home in a hurry. ADT passed the emergency test! We took out the system when we installed new windows and doors. Big mistake. The "highly rated" competitor went offline 47 times in 3 months so we came back to dependable ADT. They installed everything in one day and it has cellelar backup if our internet fails so we are always protected. Only issue was a dead battery in one sensor, and service came out the next day - no charge. We're glad to be back!

I have problems with ADT…read more I have an alarm constantly going off all day long. I spent three hours on the phone with support department last Thursday and was disconnected four times. Support could not fix it. We tried every suggestion and even did a video connection for them to review the equipment and hear the beeping. They had me disconnect all of the smoke alarms and the beeping continued, they had me remove all the batteries and it still beeped. They had me reset the system and it still beeped, they had me remove the batteries from the keyboard and it still beeped. They had me shut down the system and it still BEEPED! I am checking the one star box only because there is no zero or negative stars. STAY AWAY FROM ADT I had to wait almost a week (Wednesday) for a service call. The service person checked everything and could not resolve the problem and told me it would cost $180.00 an hour to research the problem and I need to call the service department again. I called Tuesday and told them I want to cancel after 10 years and was told they will send a repair person again and they would waive the service call charged. I was told that the representative would be here between noon and 4:00 pm so I had to take off from work. THE SERVICE REP NEVER SHOWED UP AND NEVER EVEN BOTHERED TO CALL. This is the worst customer care I have ever experienced and lack of response. I will be cancelling my account in the morning. ADT shows no concern for loyal customers. I will suggest to anyone reading this, DO NOT USE ADT SECURITY under any circumstances. There are many companies that can be used for less money and will respond to customers .

I had San Diego CCTV replace my current CCTV system. From my first phone call to them the treatment…read morewas amazing. Project Manager Judah came out to my home, talked with me to be certain what I wanted and then walked the property. He made recommendations and he said he'd email the estimate. He was very nice and extremely knowledgeable. The estimate was in my email a couple hours later. The installation team was great. They got stuck in traffic and called me to say they'd be just a few minutes late! The job took a few days and the guys were great. Again, they were very nice and professional. After completion Judah returned to check out the job and had the install guys change the angle on a couple cams. We walked the job and I was very pleased. My cams are great, the install is neat and nice looking. They installed an app on my phone so I can view my cams anywhere i may be. I highly recommend San Diego CCTV. The entire transaction was wonderful. Also, very fairly priced. They truly care about their clients!

These guys are, hands down, the best in the business. I enjoyed every employer I encountered on a…read moreprofessional as well as a personal level. They did everything they said they were going to do and did it all when they said they would. I have never felt so secure in any other business dealings and just knew, without any doubt, I would be taken care of. On time, professional, did the work correctly to all expectations and more. Thank you Judah and "the guys" for everything, from the bottom of my heart! You just can't put a price on feeling safe and secure. We are in good hands!