Jeanine is a gem, thank you for your awesome customer service! I was able to get my copies very…read morequickly and for a fair price.

We had our wedding invitations and stationary done here. They had everything printed within 1-2…read morebusiness days, and the quality of the paper and print was just how we envisioned. We wanted to support a local business instead of a big-box store and couldn't be happier with the result. It was both faster and cheaper for such an amazing result!

the owners and staff care and get to know you and your business. they are super responsive to…read moreemails and pricing question

This company was "accidental find"by friend trying to help with a church related trip to an…read moreorphanage and to build homes. A company close to home (NY) referred to me by a volunteer-- and their customer-- took their time and energy wasting ours as well as coming up with new ways to raise cost. Zak n Ruby were straightforward, helpful, expeditious,(ie. professional )as well as a pleasure to talk to! The t-shirts were loved by our group and WE COULD NOT have done it without these two! The team leaves tonight-I wanted to let everyone know that it is worth doing business hundreds of miles from home if it is with people like this :) Thank you again OWP!

I made one of the most important purchases in my life here--a Printer--after I had so many issues…read morewith my HP that you'd think it was infected with the STUXNET virus. Printing is so underrated, when it is critical for record keeping, advertising fliers, and paperwork filing. In fact, it might have been cheaper for me to buy a printer and then take it home instead of use the kiosk--but Staples DID have the self-serve print kiosk and I had no time to decide that day. In fact, this here Staples even had a Party City department that helped me save money on helium for my child's party. And I was lucky to meet kind community here, too. So, Staples regularly has sales on printers and the day I went for a printer and helium tank (Staples: That was easy) was the day I got both at a fair price. The sales agent I met helped me get the tank, and before I left, another customer had provided me one of the two coupons from a sheet that was just the right price to save me $10 on my tank of helium. My Canon printer was more than 20% off, which covered the four year warranty I purchased through Staples as well--after my last $300 printer going haywire in less than four years, I'm not about to take these purchases lightly. The sales agents were kind and helpful as I needed to make two purchases, given the timing of finances. I had no idea Staples offered warranty for their products, but they do, thank goodness. From what I know, Staples may be nationally known, but has its central offices here in Massachusetts, so they're local. I think that's why they took care of so many different aspects of daily 'staples'--journals, binders, printers, chairs, celebrations, and a busy print office since Collective Copies had to move out from Amherst center. Things definitely seem to be odd in the world of merchandising, though. Amazon sold a box of 12 Sharpie Gel pens for $9, whereas our local Staples had the price at $20. This reminded me of how Larabars, a fruit and snack bar, can no longer be purchased in large sizes at BJ's, a local brand, while Target or Walmart still stock them in 20 packs. You may pay a bit more in some places of Staples, but I love my Uniball pens and I would rather support Staples who stocks them than Amazon. (Uniball is also missing from BJ's.) Staples likely knows what it's like to be at the front lines of paperwork demands and keeps the supplies we need as customers handy for an emergency. Thank goodness-that WAS easy!!

I had a small binding job that would probably take less than five minutes using Staples'…read morespecialized tool. The staff member was too busy typing on his personal phone to attend to his growing line of customers. When he at last he returned to his work-station, he projected a borderline sarcastic and offensive attitude. His surliness was not only directed at me, but also to the customers before me in line. When my turn arrived, he informed me that the job would be done in an hour or two, so I returned in two, but the job was not completed. He then said that the job would probably be done tomorrow. 23 hours later, I phoned the store to verify that the binding would be ready, The phone system provided me with a long and time-wasting advertisement, followed by the system putting me on-hold for a little over five minutes, at which point I hung-up. (On a previous visit, I noticed that a staff-member did not answer a persistently ringing telephone,) It is clear to me that Staples in Hadley M.A. has a managerial-level failure in the area of recruitment and supervision. The quality of staffing has been declining at a steady rate for several years, and this needs to be addressed at the district-level.

I am so happy to have found a local business to parter with for my company's printing needs!…read more For the past two years, we have had everything from custom banners and signs, to business cards, stickers and posters printed here and couldn't be happier with how they all have turned out. Ashley, Amanda, and Scott are amazing to work with and are there to guide us along the way . I encourage everyone to trust them with your project

My go to place for all of my printing and marketing needs. Everyone at Copy Cat is great to work…read morewith, and they always help me bring my visions to reality while offering their professional insight and expertise. Scott recently helped me with a window sign for my business. It came out great, and he was so helpful and patient with me throughout the process. He was super responsive with emails, and even set aside time for me in person to show me different materials and options!

I've been a customer here for years, which makes this experience especially disappointing. A recent…read moreprint order came out incorrectly, and when I brought it up, I was told that checking the proofs was entirely my responsibility. While I understand proofs are important, I felt there was very little effort made to help resolve the issue. After discussing the problem, I was given the impression that a second set would be taken care of to correct the mistake. Instead, I was charged again for the reprint, resulting in paying twice for the same project. The communication was unclear, and I felt misled about what would be done to make things right. What disappointed me most wasn't the printing error itself, but the lack of accountability and customer service after years of being a loyal customer. Unfortunately, this experience has made me reconsider using this business in the future.

Paradise has been my go-to printing partner for years, but I'm really put off by the "Okay, boomer"…read moreattitude that has developed from the staff. A few simple questions from someone who has been working with print from decades are met with dismissiveness. Guess what? That attitude just cost you guys a five-figure job, and the possibility of something considerably larger. I won't be talked down to.

Collective Copies prints our holiday cards through the Florence store. Randy has been consistently…read moreresponsive, and incredibly patient and thorough as we mock up the card. When it's designed, Randy emails over a PDF for review, and also offers to print up a proof for our review, so we can see it in-person, before green-lighting the full printing. That gives us a chance to make sure color, edges etc look as we'd hoped. And it's easy to stop over there since the Florence location is only 5 minutes away from our house. They provide envelopes for the cards, and the finished product always looks excellent. Affordable, local, and our dollars go to support a worker-owned cooperative.

Because I'm a remote employee, I can't use my company's high quality copiers. But, when I am on the…read moreroad to meet clients, I still need professional-looking materials. Collective Copies in Florence always comes through, and always much faster than I need them.

Hope and Feathers does an amazing job! They are so friendly…read moreand good to work with., Fair prices, and reasonable turnaround. So grateful to have an excellent frame shop in the area!

I have brought several items to hope and feather for framing, many unique and one of a kind, some…read moreextremely sentimental. Without fail, they do a fantastic job framing my items, and I have complete trust with them when I leave something especially precious with them. They approach each object with care and strive to come up with the best solution, and always work within your budget, not trying to upsell you. 110% satisfied customer!

I would give zero stars. Waited in line for a Happy Return for 20 minutes. Only one person working…read more He had no desire to be efficient or quick since the line was 5 + people deep. Kept disappearing in the back to do ?? Horrible horrible service

Best to know before coming here that they do NOT want your business. That explains why they are so…read morerude, slow, and purposefully attempting to keep you from returning. Don't try to figure out why, could be a lot of reasons (laundering money? tax dodge?). Regardless, best to take your packages elsewhere, Staples or Michaels.

I run a non-profit organization in Western Massachusetts that approached Gravity Switch to re-brand…read moreour organization with a new look and feel, create new designs for our existing advertising materials, and assist us in designing a number of new materials we have been thinking about creating. Even though we didn't really go into money, we were talking about a a very large project that I knew would cost around $30,000 to $50,000 when all was said and done. So, when I did finally get in touch with someone from this organization after days of playing phone tag, not on my part by the way, I was afforded about a 12 minute screening call which ended in them emailing me the next day or day after letting me know we could not afford their services. They were kind enough to provide us with the names of other firms that we could afford and then, basically, wrote us off. In the 30 years I have been working I have never encountered an organization that turned clients down so quickly and with so little information. I was so amazed at what took place that I had to revisit their website to make sure I had not missed something. When I first researched Gravity Switch the feeling I was left with, and the reason for the initial contact, was that they were a progressive, creative organization with a unique breadth of expertise that could complete our project with a fresh creativity we felt was lacking in some of the other firms we had looked at. What I found in looking at the website again is just that kind of message. However, it seems that is just no the case. They tout how excited they are to work with new clients and how they look at all projects, no matter the size, with the same excitement. Well, that is not so true as we found out. I guess if you are going to contact Gravity Switch I would make sure you have at least $30,000 to start with as in their email they said that is their starting figure. If you want work done that costs less than that, please look elsewhere! I guess the real problem I have with an organization like this is I am not sure where they got their information in the first place. I know I had provided our website address for them and while it is clear we are a small organization from our website, is that enough to make a decision that we can't afford their services? For a firm that tries so hard to portray themselves as so progressive and accepting, no matter what the size of project, it seems they are wealthy enough to pick and choose, which is perfectly fine but why go out of your way to say the exact opposite on your web site then? Further, how they even come to that decision, that you can't afford them, also seems to be extremely flawed. I can't speak to their work as I never got that far. They do say they work with non-profit organizations but their list of clients is overwhelmingly white-run, private, for-profit companies. I don't think I saw one non-profit in their list of clients actually now that I think of it. So while I am not writing this review to stop anyone from contacting them, I am writing it to avoid anyone's time being wasted. I do have to admit that even though we would have met their financial criteria they decided we would not have so, really, I guess my review is to let people know money is the most important issue to Gravity Switch and to even just get through the door make sure you tell them that they will make at least $30,000 off you prior to saying anything else because the rest of it really doesn't seem to matter.