It is literally faster to drive to the Northampton store. And there at least you are acknowledged. The younger guy (K) is helpful but he can only do so much on his own. read more

Best to know before coming here that they do NOT want your business. That explains why they are so rude, slow, and purposefully attempting to keep you from returning. Don't try to figure out why, could be a lot of reasons (laundering money? tax dodge?). Regardless, best to take your packages elsewhere, Staples or Michaels. read more

The WORST customer service ever. Wish I could give 0 stars. I will no longer be going to this location, my hometown UPS. The same guy is always incredibly rude. Repeatedly. For years. He was rude to the guy in front of me, then rude to me, then rude to those in line behind me. I'm not joking when I say I think he likes it. He's condescending. He's demeaning. And he is slow. He thinks he's a big shot. It's awful. God forbid you have a question or ask for help. He literally fake smiled back at me when I smiled genuinely at him, after I needed clarification on something. Gross & actually creepy. He was annoyed when I asked him to help prepare a couple labels for me. He needs to move on. I'm shocked he's lasted this long. (Over 50 one star reviews!) Never again. You've lost ANOTHER customer. He needs to go. read more

UPS Stores are franchised and independently owned. The nasty man who works here is either the franchise owner or an employee; he does not answer to UPS. Since he is still working here, it is likely that he is his own boss (makes sense). The Staples store on Rte. 9 in Hadley does UPS shipping. You can either take your ready-to-ship items there, or staff can assist you with purchasing packing materials and preparing the package to ship via UPS. They are very friendly and accommodating there. They also take Amazon returns, as does Whole Foods in Hadley. read more

I've just read a bunch of reviews of this store and everyone has the same gripes about the rude guy who works there. And they always get the same boiler-plate response from UPS, apologizing for the negative experience and then vowing to "take steps to address the issue." Well, in at least a couple of years, no steps have been taken to address the issue as the same guy is still there and he is still as rude as ever. I went in today to get a quote on an item I wanted to ship. I hadn't been there in over a year and I was hoping someone else was going to wait on me. But no, same guy. He seemed angry and seemed to snarl at the young woman in front of me; she seemed taken aback and frightened. I was able to get my quotes from him, though with no eye contact and no smile, despite the eye contact and smiles I was giving him. He did give me a helpful tip before I left, though. One thing I've learned is that you have to pick your battles. If you know going in that you're not going to get the pleasant customer service you'd like, then you can steel yourself and simply get your work done without getting upset. Another thing I know is that you can't change people. The only way he may change is if he really wants to. And this is in addition to UPS "taking steps to address the issue"--which they obviously haven't. In fact, he probably doesn't even think of himself rude; it's just his nature. As long as he gets the job done and UPS considers him a dependable employee, he'll continue to wait on people. I come here because it's the closest to home. If you really need to feel welcome, then I'd recommend going to either Northampton or Greenfield. But if you go in knowing what to expect, it can be okay, though perhaps a bit withering. read more

Absolutely the worst customer service possible! The nasty little man who has worked here for years will make your shipping experience the worst moment of your day. Rude, disrespectful, and just so unpleasant is the nicest thing I can say about him. If you have the time, go to Northampton where the UPS staff is helpful and pleasant. I wrote a review over 5 years ago and have avoided the Amherst store since. Unfortunately, I didn't have the time to travel to Northampton this time so I went in and absolutely nothing has changed. Clearly, the owner of this store doesn't care. I won't be back. read more

I went to the UPS Store today. I had a package that needed to be returned through UPS, but they treated me badly. They didn't know what they were doing, and they made me go to Staples with my small child, leaving me confused and frustrated. read more

I would give it ZERO stars if I could. The man who appears to be the manager who is always miserable lost his mind on me today over asking a question. He was already basically yelling at the trainees. He shouldn't train or manage anyone. He seems very unhappy and when asked to stop yelling he did not stop berating me about training policy until I left. He is unhinged acting. read more

It's almost comical, how reliably awful the guy is who runs this place. It's like if you took the Grinch, Ebeneezer Scrooge and all the jerks in every John Hughes movie, rolled them up, soaked them overnight in arsenic and bile, and smushed them together, that guy would be 1/3 as awful as the UPS guy. I think he got kicked out of Isis for being too cruel. He snarled at me for not having the shipping label lined up exactly right, I told him that my mother is in her mid-80s and has trouble with things like this. He rolled his eyes and he said "well, tell your 'mother' (he actually did the finger quotes) to try and get her act together." I mean, seriously? One time I was in there, and I got a younger guy, who seemed fine until Mr. Smiley wandered out, and the younger guy started being rude to me, like he was worried he wasn't being crappy enough to please his boss. I will crawl over 20 miles of glass and hot coal before I go to the that fourth circle of hell again. read more

The employees are extremely rude and unhelpful. I was struggling to get the door open while balancing a large, heavy package while the clerk watched me through the window. The store was empty but he couldn't be bothered to open the door. When I got to the counter his demeanor was rude and extremely condescending. read more

The guy who works here is very terse and short with you as a customer and makes you feel inferior. He is consistently rude to every customer who needs help. Its akin to being helped by the soup nazi in that Seinfeld episode only it's the UPS nazi! read more

I never write reviews, but this store is absolutely the worst. I dread going here. The owner/clerk has ZERO customer service skills or any modicum of politeness. As a senior citizen, I feel insulted. read more

I like others have found this store, more specifically the man behind the counter to be rude beyond words. I have visited this store for years and unfortunately nothing has changed. When I went in there today there were already 5 people waiting in front of me. This man took each item he received to the back room and did who knows what, leaving everyone waiting for him to come back to the counter. He did this with every single person in line , by the time I left there were 6 more people waiting. By far, the worst customer service that I encounter. It's too bad that sometimes there is not another choice, I have actually driven to Northampton on occasion to avoid this man. I guess I wonder why this man has continued to work there as there are so many complaints that specifically mention him. If there are doubts about the person in question, he has been there forever, now sporting salt and pepper hair with a beard. Sorry, but when you encounter him, you will understand. Sorry I had to give one star, should be about a negative 10! read more

In response to the Amherst UPS Store's expression of regret that I had a negative experience at their establishment, and their request for more details about my visit, this is my reply: 1. My report could not be more detailed. If you are implying that you cannot glean from this very clear information how to improve your service, then I find your expression of concern disingenuous. 2. There are several years worth of reviews similar to mine, detailing the abuse customers have endured at the hands of this very not nice man. I think you're equipped with enough feedback to understand the problem. If one sincerely wants honest feedback on how to improve the quality of your customers' experience, I offer this: Treat people respectfully. Do not bully, intimidate, ridicule, embarrass, demean, discount, gaslight, dismiss, upset, belittle, rattle, or abuse them in any other manner. If one has a hardwired contempt for other people, and doesn't like working with the public, then one might consider another line of work. Of course, if being nasty to others is that person's "supply," with no remorse felt by that person, nor are there any consequences for that person, then no true change can be expected. read more

I'd recommend avoiding this place as much as possible. The angry guy that is always there wearing dirty light blue shirts that need washing needs to be avoided since he is so freaking rude. I brought back an amazon package and he was screaming at me this morning about it trying to make a scene in front of other customers. The amount of belittling and arrogance that you'd get from that guy there is worth going 30 minutes to another store in Greenfield. At least there they treat you with respect. I avoid this place as much as possible. UPS should investigate this site and really shut it down or swap owners. read more

It Only Gets One Star Because there is not a zero star option!! Worst UPS store around!! Horrible customer service, unhelpful, pretty much useless. Don't bother having this set as a pick up point for international deliveries as the extremely rude, 40 something male that works here will refuse your delivery then tell you that if you don't like it you can deliver the package yourself. They actually expected me to drive ~ 30 miles each way on my day off to get a package that I already paid them to deliver. Amazing that this place is still in business. The owner is rude, condescending utterly lacking in basic business skills. read more

Is there anyway you could give negative stars? These people obviously do not care at all about taking care of people -20 minutes for one person to ship a package each people in line behind me. The guy couldn't care less. It literally is the worst place ever. read more

Really rude customer service. Simple questions met with attitude, not a single ounce of courtesy, makes it feel like THEYRE the disgruntled customer. Would NOT recommend going here again. I'd much rather drive out thirty minutes than to come to this tiny crap store with crap matching attitude! The only good thing about this store is it smelled good. But the read more

Been here a few times over the last two months and every time they are rude and have zero interest in helping the customers. Guess customer service has died at this place. Is there a manager that cares? read more

It's so bad that I go out of my way to avoid it. Even the guys working there know it's bad since they suggested that I go to Staples to drop off my UPS packages. I would recommend trying to use a UPS drop box in town whenever possible. read more

Awful Customer service=rude, very rude male working The counter. On top of that, while he was rude with me in front of 3 customers, bringing me to tears, The other male employee did not step in to help, just silently ignored The abuse... I would do Zero or Minus stars if possible. Amazon returns now the past 3-4 days are available for drop off at the local Whole Foods store, meaning a lot less UPS Store visits for us. The local Michaels Craft store also offers UPS return drop offs. read more

This is the worst UPS I have been to in my 50+ years of life. The owner/worker(not) is rude and unprofessional. He refused to pack a box for me that I had to go find to ship my package. The lack of box was not an issue, but his refusal to pack it was unbelievable. If there is ANY chance of using another UPS store( one in the Michael's store or Staples) do so. He needs to be bought out by someone who has a personality and an ounce of customer service. The ONLY reason he is still in business is he is the one closest to the University. Stay away so your blood pressure doesn't go high!! This is the worst UPS I have been to in my 50+ years of life. The owner/worker(not) is rude and unprofessional. He refused to pack a box for me that I had to go find to ship my package. The lack of box was not an issue, but his refusal to pack it was unbelievable. If there is ANY chance of using another UPS store( one in the Michael's store or Staples) do so. He needs to be bought out by someone who has a personality and an ounce of customer service. The ONLY reason he is still in business is he is the one closest to the University. Stay away so your blood pressure doesn't go high!! read more

I echo some of the other comments here: This is the worst UPS store I've ever been in. The employee who dealt with me was brusque and unhelpful, and the price he quoted me was more than double what I paid in Northampton, at the UPS store there. It was a blatant attempt to rip me off, and with an unfriendly attitude as well. I, too, am surprised they stay in business, as it doesn't seem that my experience is particularly unusual. This place is terrible! read more

Idk why everyone says this bald guy was a Dick, he was mad helpful and efficient when I came in to mail one of my textbook returns... no issues whatsoever. read more

Wish I could give 0 stars. Hard rock music too loud. Owner is rude and condescending. Really, go elsewhere.

When ever I'm at the store there is always a line of people out the door. The wait is long but what postal service place isn't these days but when it is my turn for service, they are always kind and helping. When i don't know something all i do is ask and they explain it to me and give me suggestions so next time it would take less time to finish what i need to do. They pretty fast for what it seems like they are very under staffed and their services are great! I would recommend this place to go to if you need to get things shipped on time! read more

Just adding another terrible review for the very rude man here. Paul I believe is his name. He offers an extremely negative customer experience and tends to make customers feel as if they are a bother. The man needs to find a new job as this definitely does not suit him read more

I drive 20 minutes to the UPS in Northampton instead of 5 minutes here in order to avoid this place. The bald man is one of the rudest people I have ever met. Last time I was here I had several amazon drop off returns (which I only did because to package it and do the label myself was going to cost $5 VS free to do the drop off). I explained this to him multiple times and apologized for the inconvenience. Instead he says "maybe if you didn't have so much shit it wouldn't take so long." I am happy I didn't read the review on here about him being rude to an elderly lady until right now, or I would have probably punched him in the face. read more

You know, I wanted to write a review about how awful the service was and how rude the associate working that day was, but it seems like everyone else has already done the same. I'm not from Hadley, I was just visiting a friend so this was my first time at this store. I had never mailed a package through the UPS Store before, so I politely asked the guy at the counter for help. He pointed in a corner for me to grab a box and pointed towards the wall for me to get a roll of tape that I had to pay for (not a big deal, I didn't mind paying) all while avoiding eye contact and rolling his eyes into the back of his head. His tone was incredibly rude and when i went back to the counter to get the label, he made me spell out every. single. letter. of. every. word. in. each. address. You think a guy would know how to spell "New York". I swear he even made me repeat myself simply to annoy me. Also have to mention that he wasn't even wearing a mask and there was no plastic protector between himself and other customers. Obviously I won't be going back because I live so far, but seriously thank god for that. That guy has a huge stick up his a** and I hope he can find happiness one of these days or realize that he should work somewhere where customer service isn't part of the job description. read more

I found the male staff member with graying beard dismissive and stupendously rude for utterly no reason. Will not return.

Ok so I've met this notorious "Paul" mentioned in numerous one-star reviews here nearly every time I've been in the store. He is definitely curt and I kinda get this soup nazi feeling that I need to say exactly the correct thing to him on my first try, but the services are always rendered and arrive when they say they will which is more than I can say for the UPS pickup place at Staples. read more

Come prepared to wait an hour for service and then have the single employee respond rudely to you for no reason (except maybe because he's overworked and tired of having everyone angry from waiting). Next time I'll try Northampton. read more

Unlike many of these reviews, I visit the store almost weekly and, while the store being very busy all of the staff members including Paul tried their best to be very efficient. Paul maybe quieter but is probably the most knowledgeable UPS store associate I've worked with. read more

The balding skinny dude that looks like Murr from Impractical Jokers has to be the absolute rudest person in customer service I've ever seen. Hand him a package and he yanks it out of my hand and tosses it aside. Me as always have a good day, no response. And this is EVERY SINGLE TIME in 2 years I have gone here. I hate going here, this guy needs to change jobs or move on. Terrible place to go. And he's like this with everyone. I've heard people mention this guy before and I always laugh. Because I know what they mean lol. read more

Just needed to send out a package. Didn't care if it sat overnight or when it went out. Just wanted to shove it in a box and go and two rude guys just made up excuse after excuse not to let us send it out. So yeah. Not coming back tomorrow to send it. Assholes. read more

I walk in to return my Comcast boxes. The new people there don't know how to accept returns. (Without a receipt you are still responsible for the boxes.) They say the guy who does that will be back in a hour maybe two. That means he's gone home for the day. I can smell bs a mile away. They did tell me I can drive 20 miles and turn them in at a Comcast store. Remember when Comcast gave you service and the people at UPS didn't lie to you? read more

Far less than helpful. Went to ship several large boxes to Canada. Gave me the wrong forms - would have had me pay customs on all the items as if I were selling them, rather than shipping for my own personal use. When I suggested that these were likely not the right forms, they said they couldn't help me. Found the right forms on the UPS website, and they said they would not process them - that I would have to drive to the Springfield Customer Service Center. Instead I went to the UPS desk at Staples. They were familiar with the process and very helpful. Strange that the "UPS Store" knows less about, and far more significantly, less interested in knowing about their own shipping procedures than Staples is. read more

Like many others who have submitted reviews, I also have encountered the curt manner of the man who works here. Every single time. No doubt that people-skills is not his area of strength. But the packages get shipped reliably and on time. Since that's the primary reason I come here, not to have a pleasant social interaction, I'm giving my rating of "solid 3". If I needed some help with a difficult shipping issue, however, I would be hesitant to go to this location. As for other people's comments about long lines, I've never had more than a brief wait at this location. The guy is efficient. read more

I had the best experience with Bianca at the UPS store. I was flying in just as they were closing and she was so courteous and helpful. I knew she wanted to go home but she knew how important it was for me to complete my task. Bianca is the finest example of a person who loves her job and loves helping her clients! Great job!! read more

The guy there has the worst attitude. It's even worse than 1 star! The guy there looks like he hated working there. Extremely inefficient and got everyone waiting. read more