I normally don't leave negative reviews, but I believe it's important to share my experience so…read moreother business owners can make informed decisions. When I first spoke with the owner at Amherst Copy about designing menus for my restaurant, I was told the work would take about 6 hours and be completed within one week, starting around 12/31/2025. Unfortunately, the project was delayed for nearly two months and was not completed until 2/26/2026. During that time, I had to visit the shop many times to review and correct mistakes in the design. Several times they printed sample versions of the menu, and we carefully checked them and marked all the corrections that needed to be fixed. We returned those samples with detailed notes. However, many of the important corrections were not applied, which forced us to repeat the same process multiple times. What was most frustrating was that the time spent correcting these repeated mistakes appeared to be charged to us as hourly design work. In the end, we were billed $1,486, which was extremely surprising considering the delays and the number of errors we had to correct ourselves. Because of these issues, our restaurant opening was delayed while customers kept asking when we would open. We also spent over $500 printing take-out menus and banners, which we ultimately had to throw away because the design could not be used. We eventually had to hire another designer and start the entire menu project again from the beginning. Instead of resolving the situation, the company filed a court case against us, which added even more stress for a small business owner. Based on my experience, I cannot recommend this service. I encourage other business owners to clearly confirm timelines, revisions, and billing practices before starting a project.

I hired this printing company to print my restaurant menus. We provided all the necessary files and…read morespecifications, but the printed menus we received were incorrect. This caused significant delays in opening my restaurant by about two months. Additionally, we had already paid for the printed menus, which now must be discarded, resulting in over $500 in losses. We are currently redoing the menus with a new designer, and the company still has the original printed menus. I am sharing this experience to help others avoid similar problems, and to advise anyone using their services to carefully check samples before approving the final print.

the owners and staff care and get to know you and your business. they are super responsive to…read moreemails and pricing question

This company was "accidental find"by friend trying to help with a church related trip to an…read moreorphanage and to build homes. A company close to home (NY) referred to me by a volunteer-- and their customer-- took their time and energy wasting ours as well as coming up with new ways to raise cost. Zak n Ruby were straightforward, helpful, expeditious,(ie. professional )as well as a pleasure to talk to! The t-shirts were loved by our group and WE COULD NOT have done it without these two! The team leaves tonight-I wanted to let everyone know that it is worth doing business hundreds of miles from home if it is with people like this :) Thank you again OWP!

I made one of the most important purchases in my life here--a Printer--after I had so many issues…read morewith my HP that you'd think it was infected with the STUXNET virus. Printing is so underrated, when it is critical for record keeping, advertising fliers, and paperwork filing. In fact, it might have been cheaper for me to buy a printer and then take it home instead of use the kiosk--but Staples DID have the self-serve print kiosk and I had no time to decide that day. In fact, this here Staples even had a Party City department that helped me save money on helium for my child's party. And I was lucky to meet kind community here, too. So, Staples regularly has sales on printers and the day I went for a printer and helium tank (Staples: That was easy) was the day I got both at a fair price. The sales agent I met helped me get the tank, and before I left, another customer had provided me one of the two coupons from a sheet that was just the right price to save me $10 on my tank of helium. My Canon printer was more than 20% off, which covered the four year warranty I purchased through Staples as well--after my last $300 printer going haywire in less than four years, I'm not about to take these purchases lightly. The sales agents were kind and helpful as I needed to make two purchases, given the timing of finances. I had no idea Staples offered warranty for their products, but they do, thank goodness. From what I know, Staples may be nationally known, but has its central offices here in Massachusetts, so they're local. I think that's why they took care of so many different aspects of daily 'staples'--journals, binders, printers, chairs, celebrations, and a busy print office since Collective Copies had to move out from Amherst center. Things definitely seem to be odd in the world of merchandising, though. Amazon sold a box of 12 Sharpie Gel pens for $9, whereas our local Staples had the price at $20. This reminded me of how Larabars, a fruit and snack bar, can no longer be purchased in large sizes at BJ's, a local brand, while Target or Walmart still stock them in 20 packs. You may pay a bit more in some places of Staples, but I love my Uniball pens and I would rather support Staples who stocks them than Amazon. (Uniball is also missing from BJ's.) Staples likely knows what it's like to be at the front lines of paperwork demands and keeps the supplies we need as customers handy for an emergency. Thank goodness-that WAS easy!!

I had a small binding job that would probably take less than five minutes using Staples'…read morespecialized tool. The staff member was too busy typing on his personal phone to attend to his growing line of customers. When he at last he returned to his work-station, he projected a borderline sarcastic and offensive attitude. His surliness was not only directed at me, but also to the customers before me in line. When my turn arrived, he informed me that the job would be done in an hour or two, so I returned in two, but the job was not completed. He then said that the job would probably be done tomorrow. 23 hours later, I phoned the store to verify that the binding would be ready, The phone system provided me with a long and time-wasting advertisement, followed by the system putting me on-hold for a little over five minutes, at which point I hung-up. (On a previous visit, I noticed that a staff-member did not answer a persistently ringing telephone,) It is clear to me that Staples in Hadley M.A. has a managerial-level failure in the area of recruitment and supervision. The quality of staffing has been declining at a steady rate for several years, and this needs to be addressed at the district-level.

I am so happy to have found a local business to parter with for my company's printing needs!…read more For the past two years, we have had everything from custom banners and signs, to business cards, stickers and posters printed here and couldn't be happier with how they all have turned out. Ashley, Amanda, and Scott are amazing to work with and are there to guide us along the way . I encourage everyone to trust them with your project

My go to place for all of my printing and marketing needs. Everyone at Copy Cat is great to work…read morewith, and they always help me bring my visions to reality while offering their professional insight and expertise. Scott recently helped me with a window sign for my business. It came out great, and he was so helpful and patient with me throughout the process. He was super responsive with emails, and even set aside time for me in person to show me different materials and options!

I've been a customer here for years, which makes this experience especially disappointing. A recent…read moreprint order came out incorrectly, and when I brought it up, I was told that checking the proofs was entirely my responsibility. While I understand proofs are important, I felt there was very little effort made to help resolve the issue. After discussing the problem, I was given the impression that a second set would be taken care of to correct the mistake. Instead, I was charged again for the reprint, resulting in paying twice for the same project. The communication was unclear, and I felt misled about what would be done to make things right. What disappointed me most wasn't the printing error itself, but the lack of accountability and customer service after years of being a loyal customer. Unfortunately, this experience has made me reconsider using this business in the future.

Paradise has been my go-to printing partner for years, but I'm really put off by the "Okay, boomer"…read moreattitude that has developed from the staff. A few simple questions from someone who has been working with print from decades are met with dismissiveness. Guess what? That attitude just cost you guys a five-figure job, and the possibility of something considerably larger. I won't be talked down to.

Collective Copies prints our holiday cards through the Florence store. Randy has been consistently…read moreresponsive, and incredibly patient and thorough as we mock up the card. When it's designed, Randy emails over a PDF for review, and also offers to print up a proof for our review, so we can see it in-person, before green-lighting the full printing. That gives us a chance to make sure color, edges etc look as we'd hoped. And it's easy to stop over there since the Florence location is only 5 minutes away from our house. They provide envelopes for the cards, and the finished product always looks excellent. Affordable, local, and our dollars go to support a worker-owned cooperative.

Because I'm a remote employee, I can't use my company's high quality copiers. But, when I am on the…read moreroad to meet clients, I still need professional-looking materials. Collective Copies in Florence always comes through, and always much faster than I need them.

I have brought several items to hope and feather for framing, many unique and one of a kind, some…read moreextremely sentimental. Without fail, they do a fantastic job framing my items, and I have complete trust with them when I leave something especially precious with them. They approach each object with care and strive to come up with the best solution, and always work within your budget, not trying to upsell you. 110% satisfied customer!

Hope and Feathers does an amazing job! They are so friendly…read moreand good to work with., Fair prices, and reasonable turnaround. So grateful to have an excellent frame shop in the area!

I find these folks really helpful, informative. Customer service is great, if low-key. Full set of…read moreproducts & services, good location, always parking. It's my go-to place and I like it.

I would give zero stars. Waited in line for a Happy Return for 20 minutes. Only one person working…read more He had no desire to be efficient or quick since the line was 5 + people deep. Kept disappearing in the back to do ?? Horrible horrible service