Disappointing experience with this broker- I asked them for a quote- they said they would follow up…read moreand I never heard back.

Sharon is always there anytime I have insurance needs, questions, or wants. She is professional…read moreand works really hard to get me the coverage I want but is also honest when the quote is "as good as it will get." I highly recommend her.

I called to get a quote on auto insurance. I spoke to Cameron. He said he'd get me to an agent but…read morethen proceeded to tell me that they are looking to sign up customers for Home, Life, Flood and others and asked me if I was interested. I said I was only interested in Auto insurance. He said "then we're probably not a good fit for you" and that was it, silence, no explanation. I was completely shocked and speechless for a few secs. I then proceeded to end the call. A true "never again" example if I ever saw one. Horrible business model and a very unfriendly approach to potential new customers.

We were referred here by an old colleague. When we were a new client, Thomas Ward Agency INC got us…read morea really good rate on our condo master policy. For a few years since, our insurance rates rose aggressively. I've asked for new quotes but I get a lot of "others are coming back higher" or "we're still waiting on another quote" and this year I got ignored completely while my phone calls never got returned. However my cancellation email was responded to in a timely manner. I went to another broker: over 40% off this year's renewal rate (felt so cheap we even added 10% coverage but we were under covered before). The only explanation I can come up with is they aren't into brokering condo insurance (anymore?) and they didn't care whether I stayed with them or paid an obscene rate.

17 days and insurance is denying calls. I'm in the process of canceling my insurance with them and…read morethey are threating me .... STAY AWAY

Worse customer service and phone system I ever had to deal with. The sad part is I am an insurance…read moreagent since 2001 , I actually am set up with both Allstate and Direct General. I was told I would get a refund for a premium that was cancelled due to an accident 3 days after I got the policy, Its been 2 months no refund. I called 9 times today was on on hold for 4 hours and still have not got issue resolved. I will be filing a complaint with Florida Dept Of Insurance and I will make sure to tell EVERYONE. Paul P

I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home…read moreor my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so..

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal…read morecustomer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner.

Decent price. I used their insurance when I first came here and had an international driver…read morelicense. They gave me a good quote which is way better than other agencies. I referred many friends who just got their new car with international driver license.

Ask for Billy, he will give you the best rate, with good companies. He is an honest fella, and will…read morebe straight with you about ways to save a few bucks..... A rare find in the insurance business!

I can't say enough good things about Jessica! Not only is she knowledgeable, she also listens and…read moregive her clients the best suggestions. We had a claim and the Adjustor checked out the damage and then never gotten back to us. I gave Jessica a call and she was able to get everything done in a matter of hours! Talk about customer service and making sure my problems are resolved! Keep up the great work Jessica!

I recently moved to Bridgeport and needed to find a new insurance provider for my car and…read moreresidence. I contacted Jessica and she immediately answered all my questions and provided me with the best solutions. She is friendly and easy to get a hold of. I highly recommend using her and this agency! Sean

Amazing customer service! Prompt, professional, and most importantly, they saved me a significant…read moreamount of money by switching from Geico. Thank you, Elvia! You and your team exemplify the personal touch that is becoming rare in the age of digital transformation.

I called the office to inquire about my deductible and was quoted the wrong amount by two different…read moreagents at this office. I'm very disappointed as the office did nothing to attempt to make the situation better after I let them know what occurred. I would say be careful calling and asking the reps here to explain your policy because if they quote you incorrectly, it will fall on you.

What an honest agency I will recommend this agency due to its coaching on how to truly protect your…read moreassets for their True Value. The customer service it's at a premium level, I had State Farm for many years and after a claim I realized I was paying a cheap price annually therefore it only covered me 1/2 of the real damages it was by Mr Perez coaching that helped me understand that I needed more protection for my home since it was the real value. I'm so happy I switch to this insurance agency By paying a little more I'm more protected vs pay low and hardly any protection. Best way to get IN it's by calling for appointment, these office it's super busy. Everyone shall RE-CHECK their policy to compare with this agency has to offer

I just called this office for the first time and Jasmine (if that is her name) had a "dislike my…read morejob tone". We wanted to give Farmers Insurance a try for our 2 rental buildings in pilsen. Her questioner is fine but seems she gets upset if you ask a question. One Example: her question was when was it renovated?!! I was confused and I asked, well it is a 5 unit bulging (which she knew), do you want the building or each apartment. Her answer was "I guess". Then she was more annoyed that I asked why is she asking for each material used to update each apartment? It is a honest question we should ask ourselves. She was annoyed. I asked why and she said "do you want to continue this quote in a rude tone. I replied "not like that on how your tone is". She hung up on me. I called back to her her name and ask for her manager, she apparently does not have a manager. DO NOT GIVE YOUR MONEY TO PROTECT YOUR INVESTMENTS TO THIS OFFICE of JOSE PEREZ!! If this is how we get treated to get a quote, imagine after they insure you. Horrible.