I have been with Jo Schneider with both home and auto..maybe 20 years. No claims on either my home or my 2020 Fit. Paid on time ALWAYS. The credit card I use tp pay got scammed and I emailed to please contact me....I thought since they were a busy agency that was a polite way to contact them. WAS I WRONG! In the mail today came a cancellation of my auto insurance!! This is after I paid more for homeowners insurance thru them than city property taxes. Yes, I called immediately and solved it but I guess they couldn't be bothered to contact me OR return my email. So much for loyalty . Looks like all these reviews are old...so here is one for 2026..when we need loyalty more than ever. I asked for an explanation and /or an apology...did I get one? NO! Am I to be a customer still..I don't think so.. read more

Pretend that you really care. Address customer concerns. Simply returning calls. I was a loyal customer for approximately 20 years, never filed a claim, always paid full payment at the beginning of each renewal cycle. Unfortunately a mistake was made by their office and it resulted in my losing a $500 discount, I called the office and tried to resolve the issue but was constantly told we are working on it. I realized the employees of the agency had no interest in helping instead were probably hoping I would get tired of calling and forget about the money. It was then as a business owner myself that I realized I should just speak directly with Joe Schneider, the agency owner and hopefully reach some sort of settlement. I spent the next 2 months writing and or calling the agency. Each time only requesting to speak with Mr. Schneider. I was told he wasn't in the office, and he would get back to me. He even sent several emails saying he realized his office made a mistake and he would call within the week. Each time he didn't call. After almost 3 months he finally called and apologized for the delay and acknowledging he could have done better. Unfortunately they were never able to compensate for the lost discount. I understand the process and I can understand the inability to reach a resolution but I cannot understand why an owner of a business would not at least call a loyal and respectful customer. Especially one who was frustrated by not, at least, being able to talk with the boss (owner) about this. I can accept the loss of the discount but I cannot accept the fact that the owner Joe Schneider wouldn't at least talk to me. Imagine if I had a real problem. I expect a certain minimum amount of customer service and I was very sorry to see that after being a good customer for 20 years. There are a lot of Allstate agencies I will transfer my account to another one. Hopefully they will appreciate their commission and provide at least a minimum of customer service. I would not recommend Joe Schneider agency at all. They are only to happy to write a policy but not willing to at least to pretend they care about the customer. Or provide a minimum of customer service such as returning phone calls in a timely manner. read more

Absolutely terrible. I had a claim in 2017 and Florida was my agent. Customer service was worse than bad and I had to sleep in my home during repairs (drywall and floor staining) because they wouldn't put me in a hotel. Bad follow up and very stressful process. Claim was not my fault but from neighbor above toilet flooding. I recently had to put in 2 claims 4 years later. One because of a construction project on building and another from neighbor above dish washer flooding. They sent me a letter to cancel my insurance with no prior warning that filling 2 claims would cancel me, 3 claims in 5 years. I ask if I could cancel one of the claims because no work has been done and they said NO. They were supposed to call me back today and didn't. I have not even got the work done because there has been no follow up with me and they wont send out a second restoration company for an estimate as the first was too high. This company has treated me terrible over the last 5 years. DO NOT USE JOE SCHNEIDER!!!!!!!!! BEWARE! I went to look for another insurance company today and All State Joe Schneider has 5 claims on my profile, I only filed 3! When I ask what the other 2 were I was told they didn't know but, there was no payout from them. They never followed up with me in regards. I forwarded them the information of the 5 claims and ask again to fix the 2 bogus claims and if I could cancel 1 or at least be informed why i wasn't alerted of being canceled prior to my need, no follow up.... BAD read more

Have been a customer for 4 years and can't say enough about how responsive, professional, and helpful for all the claims on my house, and cars. Always good tips for reducing my premium and best of all GREAT customer service in times of emergencies. read more

Joe was a great agent for us for 9 years. I recommended him to several friends. When we had to file our first claim due to a robbery, the Alllstate corporation was very unresponsive and difficult to work with. We could not get a return phone call from Joe for assistance. He had assistants call us back, but they showed a lack of understanding of the policy and provided no help in getting us the assistance we needed. When our claim was closed, without our consent, we had some uncovered losses and couldn't get answers to many of our questions. - Following the initial post of this review, Joe did reach out to me to express concern at how this incident was handled and apologize. He let me know that is not the way he wants his business represented. I appreciate his willingness to try to right the situation. read more

The great reviews don't lie & I am so grateful for all of those previous to mine since you all are the ones who helped me find Joe in the first place. Joe has far exceeded my expectations as an insurance agent. When I initially contacted him about getting a quote, he actually emailed me back the same day, despite being on vacation. With my last agent, it usually took two emails to get a single answer & that was when he was in town & in the office. Not only is Joe's service way better, but the coverage we were able to get was better, deductibles lower, and premiums lower, too! Win-win-triple-win! I just emailed him last night with a hypothetical question about some future plans and did I have to wait 2-5 business days for an answer? No way! I had an answer later that same evening. In fact, when I followed up with another question, I instructed him not to worry about getting back to me until the next day--I think he might actually work TOO hard! :) And that's exactly why he should be your agent, too. read more

I went to Joe because of the ratings. I previously had the agent from hell and was willing to do anything to get a new agent. I walked into Joe's office and told them I needed a new policy, I wanted to stay with Allstate but I would have left if I could not find another agent. Within 15 minutes they had me with the same coverage at $700 less! Joe gets the 4-star rating for "Yay! I'm a fan." because I am. They allowed me to keep Allstate and look like a great team. I look forward to being their customer. Tenzo read more

What can I say about Joe Schneider & Co.? WOW! This guy is the real deal. First. I hate insurance guys, but Joe IS the exception. He explained everything to me so simply that I thought he should write a book called "Insurance for DUMMIES" lol. Joe is real personable, professional, and most important of all, he made things simple for me and my wife. I will be recommending all my friends and family to Joe. I give him 5 stars. Thanks Joe, My wife and I really appreciate it read more

Called Joe's office to get quotes for bother business insurance and my own renter's insurance and was very impressed with Carly. She was thoughtful, attentive and got me great quotes all around. I plan on referring my network to Joe for their future insurance needs. Thanks! read more

Joe has been one of the best resources in the country for me. I have an Allstate agent in Colorado, but I make all my decisions based on what Joe thinks. He can't sell me insurance in Colorado or I would work with him in a heartbeat. He is knowledgeable, friendly, helpful and always quick to respond. If you are considering switching agents or need a new one, you just found him. He will exceed your expectations and work very hard for you. He has been a trusted resource for me and I would definitely recommend him over anyone in the country, especially in Chicago. read more

Joe and is team are TOP. NOTCH. The trust, the care, the enthusiasm, I mean...come ON!!

My husband and I just moved to Chicago and were looking for a great agency for home and auto insurance. Myriea was helpful throughout the entire process. She worked with the mortgage lenders to make sure our home insurance was all set for closing and explained the differences in both auto and home insurance based on Illinois policies. read more

Joe at Allstate rocks!!! I used to have my homeowner's with Traveler's and they tried to pull some shit and screw me over so I said NO WAY JOSE! I called my friend who has a condo in the same building as me and he referred him to Joe. Through Joe I was able to get a really reasonable rate and I've been happy with my homeowner's ever since. I think I should star in a commercial for Allstate. read more

Joe and his staff are the best. Recently I had an overflowing toilet in the middle of the night which we were awoken by our downstairs neighbors as the water had leaked down on them. Thank God I have renters insurance because the damage to my condo and the ones below was extensive. I contacted Joe right away and within minutes I was contacted by the adjuster and was put up in a hotel while the repairs were done which was 3 weeks. Cant' imagine where or what I would have done without renters insurance and the help his office provided. I highly recommend bringing your business to Joe - you won't be disappointed and the customer service you will receive is beyond any thing you have ever experienced! And for those who don't think you don't need renters - trust me it's so inexpensive and it could save you when something out of your control happens. Thanks Joe and Carly for all your help and advice!! read more

Just got coverage for my condo - between Joe & Carly, they had great response times and followup, you can tell it's an efficient shop. I felt well-informed, now have solid coverage, and it was also the most competitive rate. read more

My husband and I recently switched our insurance policies from another company to Allstate through Joe and were very pleased with his advice and guidance. Joe helped us switch all of our policies (home, auto, etc.) and saved us money on our overall premiums. He also noticed a large gap in the existing coverage we had for our home and its contents. Without Joe's intervention, we may have been in serious trouble had something catastrophic happened to our home. read more

I have been working with Joe for my insurance needs for a couple years now. He has always been very helpful and prompt in answering all my insurance questions and fulfilling my needs. I would gladly recommend him to anyone seeking insurance advice or coverage! read more

joe is as much my insurance agent as he is my friend! i found Joe Schneider's Allstate office here on Yelp, read the reviews, called the office and Joe answered. I instantly knew i had my new insurance guy! Thanks again Joe. read more

OMG! Joe is amazing! If you're looking for someone who is GENUINELY interested in YOU and your best interests, please check in with him. This is a guy who really gets it. He knows what the true meaning of insurance for one's life is really all about. Being a cancer survivor, he has the depth to help his clients in ways others can't. I wish I could yelp a bit more! read more

Joe and his staff are top notch professionals who will actually care about your insurance needs and make the right recommendations to fit your needs. They offer a high level of customer service, which you don't get a lot of these days. They know who to call when you have a problem or emergency and will help you navigate the claims process. I highly recommend you call them for your insurance needs!!! read more

Joe is passionate about what he does both professionally and personally. Given his concern and care for others, he is a in a great line of business to give clients that personal touch and they can be assured their best interest is in mind. Joe also pays it forward in his consistent charitable efforts and giving back to the community. He is a guy you can trust! read more

I found this office on Yelp! when I moved to the city and needed new car and renter's insurance. The reviews here are on point - both Joe and Carly are nice people and were very helpful with explaining options and identifying potential discounts that were available. I never feel like they were trying to "push" anything on me, and they are very responsive and easy to work with. read more

I've worked with this agency for a year and could not have had a better experience. My agent, Myriea, made herself readily available to explain the different aspects of my renter's insurance when helping me to choose the right amount of coverage. It's hard to find a genuine agent when shopping for insurance, but this agency made it easy. read more

Allstate Insurance Testimony - Joe Schneider- is the best agent and office that I have ever worked with in my entire life! Yes, I said entire life! I am sad to leave IL and lose his services, but his office offered to help me find another great agent in LA. Additionally, they offered to help me bridge the gap before I get settled in my new place. You don't pay them for this - this is gratis - and really, out of the goodness of their hears. Thank God that good people exist! Joe, I wish you a million customers - you deserve it! read more

I started the insurance process with Carly Gray since last summer. I was having a lot of issues with my old insurance provider but I had 3 policies with them so the decision to switch was not easy. Carly was really patient with me throughout the process and was very prompt in getting everything done. My only regret was that I did not switch to Carly sooner because it would have saved me lots of headaches. I truly appreciate her professionalism, effective and knowledge in insurance industry. Carly is a great assets to your team! read more

Working with Telly (in Joe's office) has been great. She is responsive to calls and emails and "owns" her work and responsibilities whenever I have a hard question or issue for their team. They embody quality service and I am happy to list them as a provider to friends and family. read more

Reviews are on point bout this guy....genuinely a nice person! Got me to switch from State Farm (they're always tryin to sell you something!) and saved me a decent amount of cash! Thanks Joe! read more

If you're in the Chicago area and looking for an insurance agent, give Joe Schneider with Allstate a call. I'm a huge fan. He's the real deal of what you imagine a hometown insurance agent to be. He's personable and fun to work with, and also someone you can trust. read more

I have used Joe & Carly to insure several investment properties. I appreciate their accessibility and quick response time to any of my inquiries, no matter how small. They run a very efficient shop, providing me with coverage in just minutes from my initial phone calls. I can only imagine that if I ever needed to file a claim (knock on wood) they would be just as helpful and effective. Highly recommended. read more

If I could add an extra star for responsiveness, I would. In fact, I'm going to! 6 out of 5 stars! Joe and his team are incredibly straightforward and responsive. I had a negative experience with a previous company I had started a policy with. I didn't research them beforehand, I just noticed their affiliation with my financial institution and assumed they were legitimate. After further research, I noticed the overwhelming negative marks they had received from previous clients and elected not to do business with them. I then decided to try keeping my business local instead of obtaining a policy through a call center. I found Joe's agency on Yelp and noticed the numerous 5-star reviews. There is certainly a reason for this! I am very busy during the day, and elect to do everything I can via email communication. After submitting an inquiry at 9PM the night before, I received a call from Joe the next morning, promptly at 9AM. Joe left me a voicemail as I was unavailable and then followed up 1 minute later with an email. His email contained follow up questions and asked for additional information to quote a policy. I told Joe what I "thought" I needed and then he gave recommendations on things to change based on a previous provider selling me things that weren't necessary or a bit overkill. Joe was very honest and straightforward and after exchanging a few emails throughout the day, I had a policy ready to go. Joe was out of the office right at the end of the day, but when I emailed him that I was ready to move forward, he immediately had his colleague Carly contact me to complete the process. Carly was very clear on explaining the policy contents and my payment options. Within 5 minutes, we were all done and my policy had been mailed. I also requested a fax copy and received that 2 minutes after the call. Everything was as promised and completely accurate. This truly was tremendous service as they adapted to my schedule, mode of communication and offered the best overall service and value that I have ever received from an insurance agent. I know where I will be going in the future for any insurance needs! Thanks Joe! read more

I had the pleasure of working with Joe on several insurance quotes recently and what an experience. I emailed Joe asking for a quote and he had me on the phone within five minutes. After a very detailed conversation, I signed up for a great homeowners policy that is affordable and very comprehensive. If you are looking for a great insurance company and even better representative, look no further than Joe Schneider - Allstate! read more

Joe has been my agent for about a year and a half, and I have been very happy with his service. He is a trustworthy and friendly guy, is quick to respond to any questions about my policies, and he has been able to save me some money. He sincerely looks out for the best interest of his customers. I would recommend him to anyone thinking about switching insurance agencies. read more

Joe is a class act. Greatly appreciate all the help he's given me over the years. You couldn't find a more knowledgeable insurance agent in the entire city. He explained everything in depth and helped us make the smart decision. I couldn't recommended him more! read more

Telly provided a phenomenal customer service experience. She was able to insure all of my properties in a timely fashion and made the process very easy. If your looking for a great agent I would highly recommend Telly Dambra and her team. read more

After my previous update I'm happy to say that I can give this agency 5 stars! I've finally received my insurance. Joe and his staff made an effort to speak with me, not only has the staff changed my views I'm happy with my insurance plan & rates. Joe and Telly have done an amazing job! It's good to be home with my family at Allstate. I would like to update my experience. After writing this review Joe reached out to me and gave me a great deal on my insurance as I know he's very capable and reliable, but his staff was lacking! Everyone aided in making my All State experience to say the least was fantastic. I've been with them going on a year and it's delightful!! Thanks Joe AND his team!! read more

These guys were super easy to work. They were super responsive to emails. When we first signed up back in 2014, they offered the lowest rate with an adequate level of coverage. As time passed, their office continued to work with us to adjust the premium to meet our budget and needs - no push or whatever on anything. Since we have never made a claim, we cannot comment on the claim process. read more

When I lived in Chicago Joe helped me with insurance needs. He gives great advice, very cost effective, and guineinely cares about the people he helps. Reminds me of the small town insurance guy I had growing up in my small town. He takes an interest in what inportant to you and builds an insurance plan around your needs. Best of all he's there when you need him. read more

Just moved into town and ended up calling The agency based on the reviews on Yelp, and to be honest it did not fall short of a 5 star rating. Carly did an outstanding job and I got everything I needed fast. Highly recommended! read more

I am very pleased with Joe Schneider and his agency. He is a great agent, extremely knowledgeable, honest, and overall a great nice guy. All are exactly what you want in an agent. I highly recommend Joe. read more

Joe's team is amazing!! Telly Dambra does an excellent job of connecting with her clients and focuses on our needs...she's an absolute asset to Joe & All State. read more