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My lady and I were looking for a great excursion while in Cancun when I happened upon this place giving one of the Mayans ruins of Chichen Itzá. The tour also included buffet-style lunch and a tequila tasting so we were all in. The price for it all was nice too including local tax. We were picked up from out resort which made it easy. The staff were all very friendly and helpful. We started out at the little town of Valladolid, a lovely little place with lots of character and charm. From there, we went to a beautiful cenote park. They require a full shower and life jacket to get into the waters of the cenote but it's definitely worth it. This park is also where we enjoyed the lunch buffet and the tequila tasting featuring tequilas you can only find there (definitely try the 12 year anejo). After that, it was on to Chichen Itzá Park. I've seen this place in pictures and in movies, but nothing compares to seeing it in person. I definitely saw why it's considered one of the seven wonders of the world. It truly is a marvel to behold. There are also a plethora of vendors selling all sorts of different souvenirs. I had to get a personalized Mayan calendar while I was there too. I'd truly recommend pace, hydration, and lots of sunblock while you're here. Keep yourself safe. After that, it was back to our resorts. This was a great experience and one my lady and I won't soon forget. The sights, the sounds, the sips, the souvenirs (some including MORE sips). If you want an unforgettable day trip, take in this one for sure.
Though the temperature was over a whopping 100 degrees, our group of over 20+ absolutely loved their time with Rodrigo and Efraim for the Chichen Itza VIP Tour! They couldn't stop raving about how engaging and knowledgable Rodrigo & Efraim were. Rodrigo & Efraim were so great, our group truly learned so much about the Mayan culture and shared the wealth of knowledge with the rest of our group that couldn't attend! Also, bonus for Rodrigo and his pro-IG pointers for the perfect Chichen Itza photo ops! The Chichen Itza Tour VIP includes: hotel pickup, bilingual guide, a visit to Chichen Itza and Valladolid (a traditional town/rest stop), tequila tasting, an opportunity to swim in a cenote, and lunch. A few notes that caught us off-guard. The payment made to Amigo Tours DOES NOT include entry to Chichen Itza, a life vest rental fee that is required to enter the cenote, drinks purchased during lunch, and tip (optional, but highly encouraged). Expect to bring cash &/or cards! The tequila tasting. I was disappointed with the tiny little shooters they were offering... but wow. So delicious!! I thoroughly enjoyed all the flavors offered (strangely and particularly the corn flavored tequila!) and would recommend buying it on-site, as you won't find it anywhere else!
Had a great and very informative tour of Chichen Itza, Valladolid, and the Chichikan cenote nearby. Excellent facilities to visit and fantastic drive, guide, and care by Eddy, Kevin and Ismael. Fun extras were included and gentle, but clear management of our large group by Kevin! I highly recommend booking with this team specifically and with Amigo Tours generally out of Cancun.
*Summary and screenshots towards the bottom* I don't like writing bad reviews. In fact, I don't enjoy doing that all. I'm usually the type to give the other party the benefit of the doubt. If you look at my other reviews I've ever made they're generally very positive, BUT after going through what I have with this company I feel the need to warn people to spare you a similar predicament and to give you some insight before you choose to book with Amigo tours which is now proving to be a costly mistake for me. I booked a tour to Chichen Itza for me and my fiancé back in December using Expedia for January 4th. I was under the impression that nothing had been wrong with my order but on January 3rd I was told, as you can see in this chat I had with an Amigos tour employee, that my trip was cancelled. You can very visibly point out which responses were mine and which one were the employee's. Not wanting to miss out on this experience because we had only a limited amount of days in Cancun, I rebooked and again, repaid, for January 5th. Hence, I paid. Again. A second time for two of us, a little over $115. Twice for the same experience. Naively thinking they would be reasonable and issue a refund without me even having to ask, I was later informed by Expedia that Amigo tours had marked me as a "no show" for the 4th and hence, will not, be refunding me. I am extremely confused as to how I was a "no show" when the employee I had been in contact with explicitly said my tour had been cancelled. I am not comprehending how I am being held liable for this (????). I truly do not understand how this was an acceptable response. So again, I reached out to both Amigo tours and Expedia and again, explained the situation with the same screen shots and tonight (January 6th) received a response saying they STILL would NOT refund me all the while acknowledging that the tour, did in fact, get cancelled but now throwing in another baseless claim that I "had the option to rebook" which is laughable at best because I, not once, was ever contacted about a rebooking option. I am still, utterly confused and extremely disappointed in how this whole situation has played out. I will not be refunded because a service was rendered apparently, without me/us being there because again, I was informed it was cancelled. The lack of accountability has truly been astounding. TLDR: (and in conclusion) they will not be refunding me at all for an error on their part and continue to insist I'm in the wrong. Additionally, I have no idea what they're talking about (about that rescheduling stuff). I'll leave these screenshots here and as a consumer, you can decide if it's worth the gamble with your experience. And keep in mind, one person is about $50 something. So all in all I am out about $230 and will not be getting any of it back because I was somehow, some way, supposed to show up for a cancelled tour.
I would highly recommend Amigo Tours for a day trip to Chichen Itza. We booked the tour for 2 adults and an infant via Viator in November 2022. There was no pickup offered from our hotel. However, the pickup point was just 5 mins away from our hotel, which wasn't too bad. The tour company informed us about the pickup 24 hrs before the tour so we could plan well. Our pickup point was at 5:25 AM, and the bus was already there right on time. Once boarded, and after a few more pickups, we were on our way to Chichen Itza. We were the first tour bus to reach Chichen Itza, way before the opening of the gates. Even the vendor stalls were not opened as yet, and this really paid off. We were first ones in the door after the gates opened. We had a local guide who was amazing and walked us through the history of Chichen Itza. His enthusiasm and passion were unbeatable. We spent about 3 hours in Chichen Itza, till we finished the tour the sun was over our head and it was hot and dry. We were glad to have started earlier, which meant we escaped most of the heat and crowds. While we were leaving, the parking lots were filled with vehicles, and the entrance was cramped with people. After the tour, we had a lunch buffet at a nearby restaurant. The buffet started with a welcome from the chief and taste of a local drink. The buffet was pretty good. After the buffet, we went to cenote Selva, a sinkhole filled with water. We had a free tequila tasting at the cenote. The water was so refreshing and a welcome break from the heat. Life vests were mandatory and available at the entrance for purchase. Overall, it was a truly remarkable day, and we had fun. Tip 1: Make sure you reach before the gates open and are among the first ones to enter. The crowds to Chichen Itza is not a joke. By reaching early, you can escape the heat and crowds Tip 2: Wear a sunscreen and keep reapplying. Make sure you carry a sun hat or umbrella and plenty of water Tip 3: If you have infants or toddlers, make sure you get a stroller with sun cover. There is a lot to walk around.
Rated high on trip advisor for a reason. This was a great excursion. Would recommend! We did this excursion on the second day of our trip in Cancun. Booking was easy on Trip Advisor. We chose the option to have them pick us up at our hotel. Being tourists and the meet-up time at 6 am, we did not want to meet up in an unfamiliar location. The day before our trip, they emailed us our confirmation for pick-up. The van arrived on time at 6:25 am with one couple already in the van and we went to pick up another who did not show up. Our van shuttle took us to a bigger bus where we met the rest of the group. There is a preservation tax of ~ $30 USD per person that is preferred to be paid by card before boarding the bus. We board the bus and off we go. We travel for about 1.5 hours before Marco (our tour guide) gets up and starts letting us know how the day is going to go (Valladolid, Chichén Itza, Cenote swim) and also that we crossed into Yucatan Peninsula and gained an hour. He then starts to give a very detailed history of l Chicken Itza and tells us about all the people in this area. We stop to see Valladolid a traditional town in Mexico for about 15 min before heading off to lunch. When we arrive at lunch (about a 15 min bus ride) we were greeted by the Mayan people who hosted the groups for lunch. We do a little shopping in this their store (they accept card) and then we're off to lunch next door. Lunch was some pork tacos and some sides. The food was decent. We board the bus and off to Chichen Itza. This place is a historical landmark and Marco knew a great deal of the history. He knew where to take us to get some of the best photos too. After about 2 hours we board the bus and off to the cenote. Once here Marco explains we will need to buy a life vest (required) and a locker (optional). The cenote is an amazing experience, it's cold at first and then you'll get used to it. There are places for you to jump off or ease your way in with stairs. It's about 150 ft deep so if you can't swim stay near the doc. Marco had the "lifeguard" give us a warning so we could change and get back to our bus to get back to Cancun before dark. The bus dropped us off at the bottom of our resort to save time stopping at 10+ resorts. Would recommend. Don't book anything else on this day. You will be gone all day. Bring snacks too, it can be a long day. Also, a big thank you to our bus driver Philippe. Felt safe the whole trip with him behind the wheel.
This is a whole day tour and we were all pretty tired by the end of it. We paid more to be picked up at our hotel and it's worth it. You don't want to be stuck shuttling when you're tired. It's an early pick up and the drive to Valladolid took about 2.5 hours so we got to nap on the bus. Charter buses are all equipped with AC and a working bathroom. Masks on the whole ride! We drove a little around Valladolid and learned some history but we couldn't get off the bus to walk around because of COVID-19. Since we weren't able to get off, I didn't think it was worth it and we should've just gone straight to the ruins. At Chichen Itza, we met another tour guide who took us around the major points. The heat was sweltering and we tried to stand in shade whenever possible. Bring lots of water and wear sunscreen! At the end, we were a little confused on where to meet our bus and felt lost for a solid 20 minutes. Luckily, we weren't left behind. From Chichen Itza, we had a buffet lunch which included either a coke or bottle of water. Food wasn't bad and it was supposed to be traditional Mayan food. But I noticed flies landing on the food...still ate it though lol The cenote was next and this was such a refreshing way to end the tour. Everyone needs a life jacket and you can rent these along with lockers at the front. There's also tequila tastings! I've never had such delicious tequila before! While you're in the water, the lifeguard announces leaving times for the different tour groups. Everyone knocked out on the bus ride home and we came back with new experiences. While we enjoyed the tour, I didn't feel completely satisfied, which is why I gave 4 stars. The tour guide on the bus was a little annoying and there was all the flies on the food. Little things that added up, and it left me not enjoying the tour 100%.
**Avoid This Tour Company** I strongly advise against choosing this tour company. Our experience began well enough with our guide, who went by the name Pastor (though his tag said Guia), starting the day on time and getting us to Chichen Itza before the crowds. Despite the intense heat, being the first group provided the coolest experience possible given the circumstances. However, things quickly took a turn for the worse. The bus's air conditioning broke down, leaving 30 adults sweltering in 100°F heat. After a 1-hour drive, we were taken to a gift shop with no air conditioning, which was poorly timed given our hot, sweaty state. At the cenote, Pastor told us it would cost $7 per person for a life jacket and locker, but it was actually $7 for each item. Misleading, but we managed. The cenote itself was enjoyable, especially jumping from the platform. Our next stop was a buffet where drinks were not included. When we sat down, a server asked if we wanted anything to drink. Since we had water in our bags, we asked how much two cold waters would cost first. The server said $1 total, so we ordered it. After finishing our meal, another server demanded $8 for the water. Despite our protests and waiting for Pastor to intervene, he sided with the staff and we were forced to pay the inflated price. The staff produced a drink menu that had never been shown to us before (nowhere to be found on any of the tables in the restaurant) and insisted on the higher charge. Pastor and the staff waited until everyone else had left to talk to us, which made us very uncomfortable in a foreign country. I regret not bringing this dispute back to the tour bus where we would have felt more protected among other tour members. Pastor's lack of support and the suspicious coordination between him and the staff suggested they were all in on the scam. We felt deceived and frustrated. The bus ride back was still without functioning AC, turning it into a moving sauna with a cracked window in the ceiling for minimal ventilation. They finally switched us to a new bus after 2 hours of enduring the heat. For anyone considering this tour, insist on seeing written prices to avoid being overcharged, and be wary of potential scams. This was not the enjoyable experience we had hoped for, and we felt cheated and disappointed. It's about being treated honestly, not the money. We would have tipped for good service, but not for this kind of treatment. Avoid this company and find a more reputable tour provider.
Hello, first off they left us at one stop of along the tour despite having a few minutes left. Before, my aunt asked the staff how much do we have to walk around and he said 30 minutes. When we saw them past us by, my cousin had to chase down the bus and it only stopped because a police officer made them. She told the staff to wait for us as we were only 10 feet away rushing. They said no multiple times. They told her to tell us to get a taxi. Thankfully we are able to communicate in Spanish so we were able to get a taxi quickly. But it is unfortunate since we left some of our belongings on the bus. And according to some other reviews, they have done this to multiple people. Some of those who are aren't Mexican and/or aren't able to communicate in Spanish. Then on our way back, one of the staff named Maricela walked down the aisle with a QR code for everyone/every party to leave a review. But when she came to us, she didn't even offer us the code and walked past us. I wonder why. They also kept quiet when we confronted them. When we left the bus, I noticed I forgot my purse. I called the agency phone number (since the tour guides never gave us their numbers for emergencies)and they said they will contact the bus and they leave me a message. I never received anything. My sister then called but she spoke in Spanish and they gathered more information such as what did the purse look like, who were the tour guides, etc. They did not want to give us the location where they leave the staff or bus since it is "confidential." They then said they will contact the tour guides to check for the purse. After almost an hour, they messaged my sister to say they did not have my purse which is interesting considering I bought something right before boarding the bus on the last stop. We also never made any other stops since then nor did anyone of my group had it. Again there are several reviews such as people losing their wallets and only for the agency to return them with no money in it. I have to now leave cancun without my ID and credit and debit cards. It is very unfortunate and scary that this agency does not have their clients best interests and safety in mind.
Used Amigo Tours for Chichen Itzá day trip with lunch buffet, Cenote and Villadolid. Prepare yourself for a long day, but all worth it. We had Daniel as our tour guide and he was informative throughout the whole drive up. Which made the time go by a little faster. Make sure you pay attention to what the guide is saying regarding return times and locations. You don't want to be left behind! There's a timed schedule they follow and THEY follow it. We had a group that was not accounted for and about 10 mins of awaiting the bus left. The guide does say check your watch and let's you know what the next stop is in case you need to catch up. Chichen Itzá breath taking to SEE!! The tour guide gives you good information and also takes good pics for you. There are vendors on your way in and will try to sell you their items. There was some confusion at the entrance as fees need to be paid. Unfortunately the group needs to make line with the rest of the groups arriving, so it takes a minute. Also it's two separate fees, that's where a lot of people where confused. It was one fee for the entrance (about $35 USA) and one fee for taxes. Each fee is paid as a separate window. Cenote amazing! Must see in person because a picture does not compare. The water is refreshing especially after all the humidity. When you arrive there's a ritual/custom presented but afterwards you walk through a "gift shop" and we are to stay there for about 20 mins before moving on. Lunch Buffet was tasty and it did the job. Drinks are not included but are offered for purchase. Villadolid small town and it's a quick stop. It has shops and a park. The guide tells you it's for pictures only due to the time. And 20 minutes goes by fast so don't wonder too far away. Suggestions for Amigo tours would be to provide water, a snack would be nice too. Also when arriving at the Cenote I would suggest the group be allowed to continue and not have to wait 20 minutes for those shopping, not all of us want to shop. 20 minutes is a good amount of time we can be exploring the Cenote area and not be wasted standing around waiting. Not sure much can be done about the confusion at Chichen Itzá unless both additional fees can be added to the tour price or have a line just for the group.
7 years ago
We went to the Chichén Itza! The tour guides were great! We did the early access VIP option! It was nice going before it opens to the general public! read more
4 years ago
8 years ago
We did the early access two-day combo tour of Chichen Itza and Tulum. On the first day, Tue., May 1st, 2018, we went to Chichen Itza. This tour was led by a very comedic but memorable character, Frrrrank and his driver, Rrrrrrrrrafa. Yes, that's how he pronounced it each time and it was hilarious. It sure grabbed our attention, but it didn't take away from the informative and charismatic way in which he shared the knowledge. He is a great public speaker and even convinced us to buy the Mayan calendar of the day we were born. Even though it's easy to read,, he explained it to us on the way back. My husband and I had a lot of fun for the rest of the day imagining the occupations we would have been destined to if we had been Mayan. Our second tour on Wednesday, May 2nd to Tulum with Mary (Marisela) was an entirely different story. We either got her on a bad day or she just wasn't made for this job. She didn't say anything wrong exactly or outside of the rules, but it was the way she said it that sounded more like a threat than information. For example, she kept saying that if we're not on time it's not their responsibility and they'll leave us behind. Obviously right, which is why I always like being on time for these types of things. I mean, Frank also emphasized the importance of being on time, but it was the tone Mary used. She sounded like one of those strict teachers from the past that grandparents talk about when they remember the old days when teachers were able to hit the students. She was so rushed when we got there, she said we can only use the restroom and not to buy anything. She also had a lot of defenses ready for in case people complain about certain things she said. You can tell she's used to getting a lot of complaints, but doesn't see why. When it was time to divide the groups by language, everyone went to the Spanish tour, even those of us who had done the English tour the previous day, just to avoid her. After we were all terrorized back to the bus by a certain time, the driver wasn't even there. I don't remember his name, and I'm glad I don't because he doesn't deserve to get in trouble. I honestly wouldn't have blamed him if he had run away and never returned. Eventually he did return and of course, Mary chastised him the way she had already chastised all of us preemptively. Overall, regardless of tour guide, when you go to Chichen Itza they will most likely recommend that you wait until you go to the official gift shop instead of buying from the outdoor vendors. However, honestly, you'll get it way cheaper if you buy from the street vendors inside. Amigo Tours probably has deals with the shop so they promote for them. I guess your experience will largely depend on who you get as a guide. If we were judging it based on Frank's tour only, my husband and I would give it five stars... based on Mary only, one star. However, we'll be generous and give it three because it's not fair to give it a bad rating based on only one person. read more
3 years ago
8 years ago
Absolutely fabulous!!! My friends and I booked an early tour to Chichen Itza where our pick up time was 4:40am.. I have to say it was brutal but well worth it! This last trip I went with friends who had not been to Chichen Itza and wanted to go.. I was hesitant as I had already taken a tour back in Feb (5 months earlier). So I agreed only if we took another type of tour and had chosen the early access. We were not disappointed! Frank was our tour guide and I can't even express how awesome and informative he was! I definitely learned much more than I did at my previous visit to Chichen Itza.. Frank was definitely knowledgeable and even brought visuals of the area which made this tour like a whole new learning experience from my prior visit. Since we were amongst the 1st groups to arrive, the weather was much more tolerable and not so hot.. The overcast skies made this visit much more pleasant but don't get me wrong, it was still warm out. But the early morning overcast skies helped shielded us from the sun's rays. Also, being we were there right when it opened, we didn't have the vendors haggling us into buying anything, but as our visited ended, they were present in full force. I would definitely recommend the early access tour as it's not as crowded as the late morning or afternoon and picture taking are great with minimal photo bombers! The bag lunch that was provided was simple and helped aid in maximizing our time. We returned back to our hotel by 2:30pm and was able to enjoy the rest of our day! The tour that I did previously in Feb got us back at 9:30pm so our entire day was engulfed in our tour which resulted in a very LONG tiring day.. Kudos to our awesome guide Frank and our driver Omar as they made this experience an absolutely fabulous experience! read more
8 years ago
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7 years ago
Took the tour to Chichen Itza, Valladolid and the Cenote, and was an amazing experience. Our guide Cesar was wonderful, explaining everything in English and Spanish (perfect English by the way) so no one would loose any needed information, he knew a lot!. He was also funny and caring for all the group. The time given for every stop were good and we experienced everything. Cesar was also super caring guy, since I was tired at the end of the day and felt that I was going to faint and he bought me a bottle of water because I ran out of cash- great guy! Tips: save your cash!! You can pay with credit card inside the bus, in Valladolid and even in some posts at Chichen Itza, but is better if you save your cash for Chichen Itza and the Cenote where you can't buy anything without cash. You can buy original and legit stuff or also imitation (if you don't care about that) at Chichen Itza, both are very beautiful pieces. Tip the guys at the end of the day - they deserved it! Thank you so much for everything, Cesar and Jorge 'David Bisbal' driver. read more
7 years ago
Definitely do the morning early access to Chichen Itza - escape the likes and the crowd, and feels like you have the place to yourself! Our guide Marco was genuinely fantastic. He had such an in depth knowledge of the culture, area, and people. I went there just to see the ruins, but ended learning a lot about the culture and history. read more
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We booked our tour on Trip Advisor the day before, and selected the meeting place hotel HM in Playa Del Carmen. It was a 7 min walk from our resort to the pickup point. Just a suggestion since most places are closed for breakfast at 5:00 am, visit the OXXO convince store across the street for a sandwich and water so your not hangry for the 2 hour trip to Chichen Itza. We were picked up by a smaller bus with about 10 people, as we got closer the tour guide Melissa started explaining facts about Mayan history. The bus pulled into the parking lot and we were the first bus there, we got our tickets and In we went, our group was on of the first people on site and it was cooler than the mid-day heat. We were quickly moved to a English group with a new tour guide named Marco, when you book your trip request him, he is incredibly passionate about Mayan culture and his theory's. I have been on a few guided tours and this was the best, he keeps you engaged and spins in a little entertainment. After the roughly two hour tour you have an hour to scope the place out for yourself before heading back to the bus, before the masses arrive. Then a quick stop at a local village for souvenirs and a box lunch and back to the pickup point! read more
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