Since the change to Aylo there have been some obvious growing pains. I would like to thank the…read morepractice manager at our local office. She has stepped each time we've had concerns an managed the issued to resolution. We appreciate that type of concern and service.

This place use to be great!!! It sucks in there now. The last two times I went they had another…read more instead of mine. I waited three months for a referral. When I picked up the referral finally they didn't even ask me for ID just handed me the paperwork. I see Dr. Richardson and she is great but now I have to go find another primary care facility. I will not be going back. The office staff in the front & the back talk like they are in the streets. Inappropriate conversations. They no longer do walk-ins and that was 1 thing I liked. I don't care how long I have to wait. I understand because I know others have appointments. I just wanted to be seen. Today, I was told no I could drive to Stockbridge or come back tomorrow. I guess I will end up on a virtual call. I waited to go because I didn't want to go to the ER on Christmas Day. SMH!!!!

Dr. Canady is an excellent physician. I've been going to her since finding a family practice in…read more2014. Coming from up north I wanted that "family vibe" someone I could trust and grow with. It's never a dull visit. She knows your name, your kids, how your family is doing, so personable! Her staff are always nice and she actual customizes your health plan by what works for your chemistry. Location/ office: The office is new. She changed suites and everything is brand new. Location is central in Conyers. Very east to get to. The only challenges are getting an appt and calling the right phone number. Because she changed suites, I think they have new phone numbers so save it when they call and you'll be alright lol

She is not located at this office. I am trying to find her location. She is an excellent doctor…read moreand would love to go back to her.

This is a wonderful medical facility. Although some may find the front desk staff "unavailable",…read morethey take the patients' care very seriously. I would definitely recommend this practice to anyone seeking a family physician.

It's horrible that whenever you need to call the front office, the phone is never available that…read moreyou end up calling on-call nurse. Front desk ladies are never eager to assist you. They always have something negative about your request. Medical assistant practitioner. Johnson is horrible doesn't follow up. Whe ever you call the front desk, They put you on a long hold. Forget about you. It's just horrible. I do not recommend this medical practice. And medical assistant Johnson does not follow up any information on bloodwork or paperwork that is given to him or refills on prescription. I will be changing my husband to a different doctor Dr. Hud boy is very good but his nurses and his staff suck they don't care about the patients at all and apparently Dr. Hud boy doesn't know about this.

ABSOLUTELY HORRIBLE, HORRIBLE, Doctor. Im a cancer patient and since my insurance changed from a…read morePPO to an HMO, I needed to find a new PCP, I had an appointment with Dr. Kini and he talked to like Im a drug addicted piece of garbage, I have never in my life had been talked to the way that he talked to me. I left his office literally crying. He doesn't care about the wellbeing of his patients, I definitely didn't deserve to be talked to the way that he talked to me, I DO NOT RECOMMEND HIM TO ANYONE, don't waste your time giving to his office. Don't waste your time going to see Dr. Kini!!

He moved to Lithonia and so far has not renewed my prescription or returned my call, If he should…read moreACTUALLY answer my calls and call in my blood pressure, antacid and cholesterol meds. I might improve this review

I am posting this review to warn other patients based on my experience at Piedmont Immediate Care…read morein Conyers, GA on December 30, 2025. I arrived with my daughter seeking urgent medical care while I was in significant pain. At check-in, the front desk staff informed me that I would be required to pay over $500 out of pocket just to be seen, and that I would also need to leave my card on file for additional charges, before any medical evaluation. This immediately raised concern, as my insurance clearly lists an urgent care copay of $50. When I questioned the amount and asked that they verify my benefits with my insurance company, the staff member refused and insisted the $500+ payment was required due to my deductible -- without verification. Because I would not agree to an excessive, unverified upfront charge, we were forced to leave without receiving care. As a result, I was left in severe pain throughout the New Year holiday, simply because the facility refused to verify insurance benefits and instead demanded payment based on assumptions. In my opinion, this practice places patients in a coercive financial position at a time when they are medically vulnerable. I have since filed a formal grievance with my insurance provider regarding what I believe to be improper billing practices and a constructive denial of care. I strongly encourage anyone visiting this location to: * Ask for written verification of charges * Insist on insurance benefit verification * Be cautious about large upfront payment demands Patients should not have to choose between enduring pain or paying hundreds of dollars without confirmation of coverage. UPDATE - January 2, 2026 at approximately 2:30 PM After my initial experience, I called Piedmont Immediate Care - Conyers on January 2 at approximately 2:30 PM to seek clarification and to speak with a supervisor regarding the excessive upfront charge I was quoted. During that call, the staff member stated that because my deductible had not been met, my urgent care copay was "not applicable." I explained that this explanation does not align with how urgent care benefits typically function under my insurance plan and reiterated my request to speak with a supervisor for clarification. Once again, I was not allowed to speak with a supervisor, and my concerns were dismissed without escalation. This follow-up interaction further reinforced my concerns regarding: * Improper explanation of insurance benefits * Refusal to escalate to supervisory staff * Lack of transparency and accountability Patients deserve clear, accurate information and access to supervisory review--especially when being asked to pay hundreds of dollars upfront. Based on my experience, this location repeatedly failed to provide that. I am documenting this update so other patients are fully informed before seeking care here.

Customer Service was great! The Doctor was funny & patient. I arrived in pain & I left with relief.read more

If I could give no stars I would. I've called this Primary Care location on Thursday September 15…read moreand today September 19 and each time I am transferred from the make appointment option to this actual location, they NEVER pick up the phone. The first time, I called back to the young lady who originally transferred me, spoke with her again while still being on hold with the PC location. The young lady was very helpful and apologized several times took my information for the location to return my call. Today September 19th, the same thing occurred. I understand offices are busy or understaffed but not 15-20 minutes with absolutely no one answering the phones.

Been a patient of Piedmont physicians for about four years seeing another Doctor Who transferred to…read moreAthens. Was looking for a new family doctor when I saw this lady Dr L Garnica- Moya. I was very disappointed in her bedside manner. She was not very concerned about my issues that I was telling her. She just kept giving me The hurry up look so she could move onto the next patient. Only gave me 30 days supply of my medication, one which is blood pressure medication which I usually get a years worth at a time,so I don't have to continue to come to the doctors office . which is ridiculous for her not to give me any refills. Long wait receptionist staff however we're very nice. Doctor however thumbs down I'd give her an zero if I could. I'm never go back there again. Don't waste your time going here!also did not see her wash or sanitize her hands when walking in the room.

Dr. Ellison is an outstanding doctor. He genuinely cares for his patients. The office personnel…read moreare very friendly and helpful. The facility was remodeled a few years ago and was updated and modernized. The rooms are clean and brightly lit and furnished with modern equipment. In fact, I have an appointment this week to remove a planters wort that has become painful. Looking forward to my visit. C. Petraszewsky

Dr. Ellison has been my primary physician for over thirty years and during that time has managed my…read morephysical health with professional expertise. His medical advice is always well-considered and painstakingly accurate. I would recommend this doctor to anyone without reservation. Scott R.

Dr Debora Goodrich has been my doctor for about 20 years. She is an amazing doctor. She is very…read morethorough and listens to her patients with compassion and kindness. She is very detailed with your health plan and takes her time to explain things to her patients. I highly recommend her. The office staff is friendly and helpful.

Their billing department will not return my calls. I've explained an error in their billing several…read moretimes, then get transferred to a recording, leave a message and never receive a return call. The doctors themselves are kind and caring but the billing department needs improvement. This has nothing to do with the ridiculous number of new medical codes. My problem has been going on since March of this year.

Dr. Debra GOODRICH is my primary care dr. in this practice. I've been a patient of hers for…read moreprobably 10 years maybe more. She is a caring kind individual with an excellent bedside manner and in addition Is a great doctor who will go above and beyond for her patients.

went to see Dr Frantz. great bedside manner. made me feel like I was his only patient. even told…read moreme that if I didn't feel comfortable with him that they have female Dr in the clinic that I can see as well. I would recommend anyone to go see him.