We began purchasing outdoor furniture from By The Yard more than 10 years ago. Over the years we…read morehave added to our collection which has grown considerably. We never cover our pieces during Chicagoland winters and merely hose them down in the spring. The product is of such superior quality that we can't determine which pieces are older and which are newer. Recently, there was a minor mistake with this year's order, and that's when we truly learned of the superior quality provided by their service department. We were treated with pleasant professionalism and our order was promptly corrected. By The Yard is a wise investment which we highly recommend.

This past Spring, we bought the: 36″ Square Bar Height Table and 2 Horizon Bar Height Chairs. I…read morethink the furniture is of excellent quality. We've been using it the entire summer and all have held up wonderfully and they are very comfortable. We wanted the swivel/rocking chairs with footrests and so glad we did splurge for those. Also - the table/chairs are so easy to clean. I thought the showroom in Vernon Hills was great - everyone was very nice and let us walk around and try out the furniture. So - the kicker and why it's 4 and not 5 stars. The delivery and assembly. We live in a high rise downtown and they will only deliver to your bottom lobby level. It will come assembled but what you don't think about immediately is that a door width is only 36". If it had come assembled, it wouldn't be able to fit inside our condo to go to the balcony. This is no issue if you're delivering to a house b/c you just go straight to the backyard. But a condo - very different. So - we had it come in boxes and we opted to assemble after the showroom told us it was very easy. First off - the furniture is extremely heavy - hence the excellent quality! And it was not easy to assemble for my husband/myself. Talking with customer service, they told us to just shove pieces together and it will work. After spending $1800 for the furniture - I wasn't willing to do that. So I called the store and they came out and put it together on our balcony. We are forever grateful for that and while it's easy for some to put together - this wasn't an easy endeavor. Just something to think about if you live in a condo. With all that being said - I would order from By the Yard again b/c I think the company/staff and furniture are of great quality.

I bought a recliner from them today and the salesperson was very knowledgeable! The owner of the…read morestore knocked off almost 1/2 of the delivery fee which I thought was very nice. I will definitely go back there for furniture as needed in the future.

Furniture is very cheaply made when it was delivered the delivery drivers broke most of my stuff…read morewithout telling me striped most of the screws never buying from there expensive ass again they do not stand behind what they sell just want your money

This is a warehouse store with very high end lawn furniture. The furniture is excellent, and if…read moremoney is no object, this is the lawn furniture for you. The outdoor chairs here are actually more than I spent on my living room furniture, the patio sets are five times more than my car is worth. The price tag matches the quality, but it's sure not for working class heroes. The set up is odd, when I dropped in a couple of young men sales uniforms came running out of some back room after I was wandering around for a bit and asked me what I was doing. I realize I'm not the complexion of their average customer, but still it seemed to be a little inappropriate. The way they came in from whatever it was that they were doing...I think I should have been the one to ask them, but anyway I can't afford this stuff. If you can, then you should, it's obviously well made and well stocked here.

Absolutely the best customer service Showroom beautiful…read more They replaced our fireplace just outstanding helping us making selection

Mike and his team are super friendly and helpful. Great selection and transparent pricing. Felt…read morelike fair pricing and they didn't push into higher priced selections.

Dave was very helpful in guiding us through the selection process of our new pool table. We landed…read moreon a 7' Olhausen Hampton. Danny, Jake, and John did a great job of delivering and setting up the table. It was a tight fit down the basement stairs, but they carefully got it down without scratching anything. They took great care to ensure the table was properly leveled on a very uneven basement floor. Highly recommend Master Z's Brookfield. Very happy with our new pool table! Thanks for job well done.

Very uninterested in customer service. Almost, but not quite rude. If you're not buying something…read moreimmediately they don't have much to offer

Horrible experience so far. I will expand at a later date if not rectified by this weekend. Hot…read moretub has been in since Sept 15 and it still as of October 7 will not heat up higher than 78. After taking my money, a reputable company would see this problem as a priority, I get a multitude of recorded messages, of course over the weekend. My next recourse is to call Hot Springs and take a trip to court house. As of now I have a big expensive blob in my yard. Water is getting rancid and they keep pointing the finger at the electrician who they have told me numerous times that "they don't work with electricians". Well, maybe they should start. Of course they don't, that way they can point the finger at them. Apparently, they just don't care because after looking at the reviews, they haven't changed a thing. They will be out of business soon. UPDATE: Brandon, Oscar and Sam in service are awesome. I feel like they actually care to orovide good service and take pride in their work. If it weren't for them and their efforts the spa would still not be working. I would give them each a five star rating. I keep hearing how they don't work with electricians but electrical work is a big part of this process and I just wonder how awesome Hansens would be if they had an electrician in service who could work with them. Imagine how much simpler this process would be.

Communication, communication, communication! Worst communication ever! Ordered a stealth pool…read more Quoted an approximate amount that was way way off. Never told that there were different qualities in liners. Found out by coincidence and called them. Told them which one to order and when the installer started we found out it was never ordered. As pool was being installed they asked what color steps we wanted. What? Why wasn't that asked early on. Now we had to take an ugly grey because we didn't want to wait longer. Installer had to exchange the filter system because they sent the wrong one. Next came the railing. Wrong one was returned and no credit given but we decided to add one. Installer said he would get in touch with Hansens to get the right one. Upon his completion of the install he informed us that it was supposed to come in that day. It is now over a week later and Hansons called us to get details on which one to order. I have now spent over $65000 for a pool I can't use as there is no handrail and I am handicapped.

PSA - think twice before purchasing furniture from Ashley. Kinda funny - 58 years old and Ive never…read morehad a real bedroom set. Ive had garage sale pieces, Goodwill finds, hand-me-downs, mix-match pieces. I finally am in the position to purchase a bedroom set. Shop for a year, finally find a set I/we both like, splurge on the purchase. Nothing but aggravation. I guess when the first salesperson said "ma'am I just work here, I cant help what the store does" I should have taken it as a sign and not tried to work with the store manager - but I didn't. Thought they did a good job trying to help. Was hopeful. When 3 weeks ago I'm told my delivery that weekend was cancelled because they forgot to include an integral part of the bed frame in the order, I should have cancelled. But i didnt. Now, finally delivery day, move all our existing furniture out, delivery comes (delivery/install guys were awesome), guess whats missing? Intergral part of the bed. Cant put it together. So now i have bed pieces everywhere, bed not assembled, and itll be another month before they can send the parts to me, then they still have to schedule a technician to come and install. Cant even walk in our bedroom-oh well. Beyond frustrated. Ready to return the whole set. Thanks Ashley Furniture. Great job - not.

DO NOT walk into this store. If you buy something, be prepared to spend another $1,000 for an…read moreattorney to get satisfaction. I bought over $5000 of furniture. Delivered in October. Within an hour of delivery discovered handles on DR buffet were floating in the wind loose. Thought the delivery guy just didn't tighten them enough. Nope, the MDF or pressed wood is crumbling so handles have nothing to hold onto. I have been jerked around by their service department for two months, one excuse after another. Also noticing gouges in wood on bed purchased. These gouges were filled with tinted putty which is crumbling and leaving white gouges. Walked into bedroom and there was a white spot on headboard they had filled with tinted putty that is crumbling. So after two months of giving them chance to make good on this brand new piece of furniture that should not need any repair, I have spoken with my attorney. So be prepared to hire an attorney if you make the mistake of shopping here. I am a senior citizen so think I will add elder abuse to to my lawsuit. It sure feels like emotional and psychological abuse to me, to finally buy all this furniture that I have waited so long for, just to be screwed over by Ashley Furniture. DO NOT BUY FROM THIS STORE.

The flower selection & baskets are beautiful. I was pleasantly surprised today when they gave me a…read more10 percent discount for Mother's Day.

Wow! This place is awesome! How unfortunate that it took me almost two years to find it. The best…read morepart of this store for me is the extraordinary selection of wild bird feeders, nest boxes, food, etc. They have the most beautiful selection of bird bathes. Colored glass bowls with decorative wrought iron stands of all different shapes and sizes, The coup de grâce for me was a variety of small logs with holes drilled to hold suet for woodpeckers and flickers.. My neighbor has one and it is always in use. This is the only place I am aware of that carries these special woodpecker feeders. Other stand outs include a huge selection of lawn ornaments, decorations, and hard to find high quality gardening tools. I did not spend nearly enough time browsing to even begin to describe what this store has to offer. The man behind the counter (who seemed to be the owner) was extremely friendly, helpful, and knowledgeable. I will be back, many times, I'm sure. Check this place out!