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    Hansen's Pool & Spa

    1.7 (37 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 1 month ago

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    Have never had to leave a review like this. They turned the dream of pool ownership into a nightmare. After 4 failed attempts to install a liner properly the owner who never came on site, called, or wanted anything but to publicly call out her employees and the 3rd parties she hired is not worth the 9 months we spent with this company. All the poor reviews on this site are accurate. Choose a different company is the best advice I can give.

    I have more I can post from his replies of my review on his page!
    Lara Z.

    My husband called Before for a estimate never got a call back. Not sure why I would bother. Told they would call today. Never called. 6 I left a review on there fb page. They sure replied than. Spend your money elsewhere. These people are rude and unprofessional. My inbox to them about my call was I guess the days not over yet. He said correct it's not. I will post the inbox. He than said how busy he was due to memorial weekend coming up. Well ok than don't say you will call or call and say how bout this day we are busy due to the holiday!

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    8 months ago

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    Maggie W.

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    1 year ago

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    2 years ago

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    2 years ago

    This is my 'go-to' for all supplies! Folks are knowledgeable, friendly & efficient! Thank You specifically to Bret for his expertise!

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    2 years ago

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    3 years ago

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    4 years ago

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    6 years ago

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    Maggie W.

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    6 years ago

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    Maggie W.

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    3 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    7 years ago

    Wish I could give zero stars. Very poor customer service yet again. Done with this business.

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    Maggie W.

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    5 years ago

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    6 years ago

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    8 years ago

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    Maggie W.

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    6 years ago

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    10 years ago

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    6 years ago

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    9 years ago

    Love this place! They're honest and dependable plus have the best products in the region!

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    10 years ago

    Poor customer service. Great when you're buying but awful when you need repairs. Never call back. I won't buy from them again..

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    Maggie W.

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    7 years ago

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    Maggie W.

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    10 years ago

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    Maggie W.

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    10 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    Ask the Community - Hansen's Pool & Spa

    Review Highlights - Hansen's Pool & Spa

    I talked over the phone with Maggie, who was super friendly and helpful, and she said it would be about 2-3 weeks.

    Mentioned in 8 reviews

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    Lake Geneva Pool And Spa

    Lake Geneva Pool And Spa

    2.3(3 reviews)
    20.6 mi

    i've never heard of such a ridiculous price to paint a pool slide. $5200 you could buy a new one.read more

    My review of Lake Geneva Pool and Spas has spun to ground zero 3 years later on a 3 year old pool…read more This pool was not set true and level to begin with with and is noticeable when full of water. There is definitely a catastrophic failure that is likely caused by a very poor install and winterizing of the pool. It appears there is settlement around the pool due to improper installation and compaction of the surrounding soils. I went to open this pool this year and noticed it drained down. That is not a good sign. Of course they came to air test, seen it failed and left. As it was put it is not Lake Geneva Pools Problem anymore and left. First observation is skimmer box is busted up. Improper winterization and ice damage. That is a major repair if the epoxy coating does not work to seal up the box. That is all I can try. Second observation is the return lines to the pool. Cannot get air pressure on the system. There is either a poor winterization of the lines or major settlement snapped the lines. Time will tell once a leak detection service can get in and do their testing and maybe send a fiber optic camera thru it. Third is the water heater. Leaks out the bottom every year. Always needing some sort of attention. This should not be. Forth are the laminar jets. They just do not operate like they should with the lighting. Never have since the beginning. It is sad for the price they charge for these. One laminar jet and area surrounding it sunk a lot. Fifth is bubbler jets. One jet si surrounded with sand and sediment. This is troubling as we do not know where that is coming from. If those failed that shallow deck is poured with concrete under the fiberglass. Basically the pool becomes a total loss as there is no safe way to repair those. This is disappointing to say the least that a pool install has this many issues. My aunt's pool is 45 years old and still working fine. This repair will be costly to say the least. This is gut wrenching because I have to fill the pool and hope the two bubbler jets will heat it and not cause a drain down. Pool must hit the 80 degrees for leak detection services to work in it. A lot of sleepless nights now.

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    Hansen's Pool & Spa - hottubandpool - Updated June 2026

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