I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

I am currently visiting my elderly mom in Ann Arbor, MI. I was helping her fix things around the…read morehouse, one of which was to repair her living room vertical blinds. They were not closing, it looked like a hardware problem! On investigating, I learned that she had replaced the track a couple of years ago. The house was built in 1998 and the blinds worked fine for 20 years at which point there was an issue with the track that was replaced two years back. I further learned that the track was installed by her handy man instead of a professional blind specialist. Being on a tight budget and wanting to be green, she really wanted to see if the blinds could be repaired at a nominal cost. Some other blind specialists had assessed to "replace the blinds both hardware and the veins" because they were not repairable, which was the very expensive option. I kept asking the fundamental question that the blinds worked for 20 years with the old track and fail after 2 years with the new track....could this be the quality of the blind hardware perhaps? It turns out that part of the problem was a faulty installation by the handy man. This problem led me to the PHENOMENAL Josh Barron of Esquire Interiors (which by the way is a third generation family run business I later learned), he impressed me with: 1. His excellent listening skills with my mom to understand the problem with the blinds and then solving the problem very methodically and precisely. He asked my mom thoughtful questions and genuinely wanted to understand the issue and when he sensed that mom was struggling to explain he did a FaceTime call with her which made it easier for my mom to show him the issue at hand. Josh was able to determine on the phone that he strongly felt that he could repair the blinds at a very reasonable cost. Thus saving her a big expense! 2. His knowledge, competence and tenacity at problem solving the issue was truly inspiring. He tried many things to diagnose and fix the issue. There was a lot of trial and error as he eliminated possibilities and then the problem was fixed!!! 3. He graciously agreed to look at mom's other blinds and fixed their minor issues, shortening the blind in some places due to the house settling and lubricating the tracks as necessary. He did all the extra without charging. This is how we take care of our seniors! Thank you, Josh! Josh is very competent (knows his trade very well, I learned he was working with his dad building tracks at the tender age of 8!), very customer centric, and very high on integrity and compassion....a winning combination! He will be our "go to" person for all things blinds from now on and when we are ready to get new blinds....we will go to his business. Minty

The Hunter Douglas $700.00 blind purchased from this store failed in less than four years. First…read morethe handle broke off after two years and than the balance failed. Wanted to return the item to the Plymouth store which is one mile away for service but was told it had to go to the Ann Arbor store which is an inconvenience.

I cannot recommend Long White Beard more! I found Dan & Shelby on Etsy many moons ago, and ordered…read morea simple TV stand from them. I was so in love with it, that I asked them to build a closet system for me that I drew out. They took my design and made it come to life with beautiful precision. From there, they custom made a vanity for my guest bathroom, a live edge dining room table, live edge shelves for my master bathroom, and a long floating shelf for our bar area. They are not local for me (I'm in CT, they're in MI) but that doesn't stop me from going back time and time again. Each time, they have been quick to respond, helpful with suggestions and kept me abreast of the progress with my pieces. I have loved working with LWB and every time I have an opportunity to bring them back into my home and recommend them to friends, I do. If you want beautifully made pieces created by service oriented folks, LWB are your people. They certainly are mine.

LWB's Bath Caddy shelf made a wonderful gift for my wife! Clean, understated design, beautiful wood…read morechoice, smart hardware = elegance in use. Very good size, too -- essentially a lovely just-right table for the tub. Really appreciate LWB's personal investment in quality. Thanks, Shelby & Dan!

Buyer beware of dealing with this place... Elizabeth R.'s review is the scenario you're likely to…read morerun into. It is not a true furniture store and you're definitely rolling the dice with the kind of service you'll receive, not to mention the furniture. They certainly seem to operate with the fly-by-night business model. Their Livonia warehouse looks like a total dive. My wife and I ordered furniture back in March of 2013, and and as of October 2013 we have not received the completed set. They stopped returning calls and e-mails. I had to actually drive to the store only to be given the run-around again. We'll be taking legal action shortly. I'd venture a guess the few positive review on here are from friends and family members of the owners.

These people are CROOKS Do not order from them!…read more I have never felt compelled to right a review before, but my experience with Jugo has been so terrible I feel like I need to warn others. I ordered a couch from Jugo on April 7, 2013. I spoke with Georg, the owner, the next day and he confirmed the item was in stock and that it would ship within 10 days. Over the course of the next several weeks I was given several expected arrival dates by Georg but the couch never showed up. After a long and frustrating experience trying to track it down, I finally moved to cancel my order on May 8. I was told I would receive a refund within 2 business days. 1 week later, I still had not received a refund. I was told by Georg that it was just processed and would be available within 2 more business days. It is now May 23 and I have still not received a reimbursement nor have I received any further communication from Georg. Working with Jugo has been one of the worst consumer experiences of my life. I ended up having to file a complaint with the BBB in order to get refunded. I have email documentation of this entire terrible experience. It is unfortunate that people like Jugo take advantage of consumers. They owe my over $2K.