The communication in this office is not the best. Was charged a missed appointment fee even after…read morecanceling.

I love Dental Wellness Phoenixville! 8 minutes from my house and always timely with appointments…read more They are thorough and super friendly. I highly recommend.

I would not recommend this dental office. It changed names to Merit Dental, the original dentist…read moreleft, and there are almost all new dental hygienists and office staff. They do not listen to your concerns at all! I have a ton of anxiety about going to the dentist and they had me with the MOST chatty hygienist in the office which just made things worse. They also said I had to update my health record each year so basically it would be starting from scratch....i don't think so.

I had to miss an appointment because my brother passed away out of state. This place, with their…read morehorrendous customer service, had the nerve to charge me a $45 missed appointment fee. There was a death in the family and this is what you do? That seriously couldn't be waved for a patient who has been going there for over a decade? They needed $45 that badly? Awful.

For decades, I used to be awesome with my dental care, but haven't been to the dentist in let's…read morejust say a few years, due to moving around. The care I received today was amazing and very reasonably priced. I was blown away by the doctor, she explained everything she was doing in real time - that's not what I've ever experienced before going to the dentist. Unbelievable care. A++++

Cliff notes: overcharge, give you the runaround, misplaced X-rays... sent a bill I didn't even know…read moreabout to collections This place is a bit of a mess. I had a few cleanings done here, which were pretty normal. Like others have said, I had to wait longer than expected but nothing too drastic. I did end of switching providers though after one too many bad experiences that could not be coincidental. Saga as follows: -They switched dentists between my 2nd and 3rd cleaning here. During the second cleaning I was told I would need multiple fillings (which I kept procrastinating...) During the 3rd cleaning the new dentist said I did not need any... (to give benefit of the doubt, maybe every dentist is different...? But I felt like the previous dentist was just trying to get money out of me! -They were VERY hesitant to give a referral for a wisdom tooth extraction to anywhere but one specific place (which didn't take my insurance) Once I finally jumped through all the hoops for them to finally release my information to who I was asking them to, they only sent part of my record and I had to get X-rays redone at the place I was getting my wisdom teeth out because they "didn't have it" -During my 3rd cleaning they took the X-rays again because the "didn't have them" How do you misplace X-rays...? ‍ - the new dentist was really demeaning, mansplained EVERYTHING to me, even restated something I literally just said, and used my name every other second thinking he was "connecting with me." I did not like it! But I was thankful he retook the X-ray "for free" (not my fault they misplaced it though...) and did not lie about my filling so that was nice... mixed reviews on him -Nail in the coffin, my last appointment was 7/22 and i have not heard from them since (except to cancel a cleaning 1/23 because I decided not to continue with them...!) All of a sudden I get a collection notice in the mail saying I owe them money for my last cleaning.... I called to ask why I didn't get a bill or a call or anything. They claim they sent 8 bills before sending to collection but I did not get 1... Needless to say: proceed with caution. The people are not bad (also not the best...) but I had one too many bad experiences for it to be coincidence.

I went there for a root canal first they never called in my prescription for antibiotics or pain…read more medicine I tried calling several times and they finally put it in 2 days after go back to complete work only for the dentist to tell me he doesn't have time to complete what he started my appointment was 8 am took off work and still didn't get my work done

I had posts from dental implants that were placed in 3 years ago. I had planned with a previous…read moredentist to have implants made for them but after calling the previous dentist they never reached back out to me. I was frustrated as I needed to get the process of getting implants going. Thank god for Fleetwood Dental. First of all, the office is extremely clean and comfortable. All of the team members are super nice and helpful. Everyone has beaming positivity which makes each visit great. After telling them about the posts that I've had in for 3 years, they worked on getting me temporary care and worked on getting the parts that I needed. It only took a short amount of time before I got a temporary retainer and eventually temporary crowns. The attention to both detail and my own comfort is something that I really appreciate from the Fleetwood Dental group. Each visit I felt cared for in the highest manor Next and last step is my implants and it is so great to know that I am in such great hands. I cannot explain how thankful I am to Dr.Lee and Dr.Jack and everyone apart of the Fleetwood Dental Group. I cannot stop smiling too .

Very unprofessional office one of the worst dentists office ever...the 2 managers at the front…read more desk have no clue what they are doing, you can tell it's ran by idiots, worst dentists ever!

Todd after a horrible beginning at a different place was able to end with a beautiful smile thanks…read moreto Dr Kratchman at silverdale Dentistry. We can't express our gratitude to everyone there. Great care. Amazing people and great comfort. Thank you a million times over

This place is unmatched for dental care in the area. Amazing in every way. From the front desk to…read morethe dentist, just perfect experience.

Dr. Kai really cares about dental and oral health and helped me fix my oral hygiene. she also is…read morereally funny and the whole team makes going to the dentist fun! I recommend kimberton dental to everyone!

Love the hygentists. Dr. Lee is fabulous! Very clean and modern office. They take their time with…read moreyou and always answer any questions I have.

BEWARE! Last year I was looking for a dentist in the area. Since this office was listed as 'in…read morenetwork' on my insurance company website, and was close by, I made an appointment for a cleaning and checkup. After arriving at the office I was asked to purchase dental insurance from the office. I took the paperwork to look it over, then went in for X-rays and cleaning. After finishing up, I was informed that I owed over $300. I said, but I have my own insurance. Was then told 'we don't accept any insurance'. First, no one indicated this to me either when I made my appointment OR when I arrived at the office. Second, as I stated, they were listed as an in-network dental office on my insurance company website. Now, I would think that a dental insurance that accepts 'no insurance' would state this on the phone, or certainly upon arrival for the appointment. Nope. The woman at the desk proceeded to BLAME ME for not telling her that I HAD insurance because if I had, 'none of this would have happened'. The woman at the desk - LISA - neglected to ask ME for my insurance when I arrived. In my opinion, any dental office that has a policy of accepting NO INSURANCE should make that crystal clear up front. Also, it was THEIR responsibility to remove their office name from my insurance website's list of in network offices. I did my due diligence and this office failed (miserably) to do theirs.. In the meantime, I found that this office has been accepting my sister's insurance for years, therefore the woman at the desk - LISA - lied. Like I said......BEWARE.

I do not recommend. I was given misleading information about this dentist being a Preferred Delta…read moreDental PPO provider, which they also advertise on their website. After I got the estimates for the dental work to be done from the insurance, which were higher than expected, I asked to be sent somewhere else to complete the rest of the work, with a dentist that is actually a Preferred Delta Dental PPO provider for real. But this office decided to charge my insurance for the rest of the work that they never performed and now I have to take action in getting my money back to go somewhere else. They charged my insurance for installing a crown that they did not install! Be very, very careful! Do not trust their website. Check with your insurance. I am still walking around without a tooth, and they charged my insurance for completing this work! The office did not answer my email either, regarding billing. I asked for a refund for the part of the claim they charged my insurance, but they did not complete. They still have my tooth but charged my insurance for installing it in my mouth. Well, it is not in my mouth! Ciara is very rude and unhelpful and did not call me back after the front desk said she will check on coverage and let me know. She continues to insist the dentist is a PPO delta dental preferred provider even though he is not. Their website also advertises this. No one answered my email either. It is quite unbelievable that they charged my insurance for installing a crown, and I still have a missing tooth. They did not call me or email me back or contact me back in any way. Very dishonest. Be warned! All I asked was to be issued a refund for the portion that the insurance paid them for, but they did not yet complete. I would also like my crown to be sent to a preferred Delta Dental PPO provider, so I can go there to get my tooth fixed. I think it is a reasonable request, given that this office would charge me 30% more for out of pocket because well, of course, according to Delta Dental, they are NOT a preferred PPO Delta Dental provider, as they claim, no matter what they advertise on their website or what Ciara tries to convince you.

I came to this practice because Dr Thomas had excellent work according to another dental…read moreprofessional. While I have only needed routine exams and cleaning I have come to see the office staff , besides Ciera , become increasingly rude and disrespectful. Along with this there has been a new younger dentist working who in my opinion spoke to me as if I were a 5 year old , and when a small space in an old filling was brought to his attention by the hygienist he never addressed it to her or to me . I should have asked and questioned him while he was in the room , however I was so put off by the tone /condescending manner in which he spoke to me I didn't even know how to interact with him . I and other members of my family have left messages for calls back .... And they never come . Then when you have missed a cleaning instead of being courteous and accommodating you are shamed ! Why can the receptionist keep her opinions to herself , be happy one is seeking dental care now , and make the appointment?? She doesn't know what is going on in that individuals life . We as a family will be looking for a new practice . Maybe staying small and keeping a personal touch is the better way to go Dr. Thomas.