Easy to access. The employee who has been there since the previous owners retired is very helpful…read more I don't think I've seen the new owner more than once. Makes it a little less personal. Services are still the same though. Easy to access by phone or email. Can stop by at lunch if I have an appt in Tampa and grab a bite at Yummi Thai next door.

Horrible customer service, just waited 10 minutes while one employee obviously had no idea what he…read morewas doing. Then it's my turn and the man who has been taping his package steps in front of me. Absolutely terrible. If you don't have your package ready, back of the line. I left. I will never recommend or go to this location ever again. Do better! I wrote this yesterday when I was very disappointed about the professionalism, friendliness, efficiency, and overall customer service, which was severely lacking at the ROOSEVELT location in St. Pete. I'm guessing the employee is new and just needs more training and I would suggest a class in customer service. I usually go to the UPS on EAST BAY in Largo and that is were I went instead. Absolutely recommend the EAST BAY location, they are usually busier, but overall just amazing customer service. There were 4 people in front of me and I was in and out on under 10 minutes and they have outstanding professionalism, efficiency, and customer service. I would suggest the ROOSEVELT location get some pointers from the EAST BAY location. Drive past the ROOSEVELT location it's the worst.

Jordan was very patient and provided superb customer service! A+++…read more I would highly recommend this location for shipping and notary public needs.

I will never use ups again I sent a package 2 day air for a funeral was charged $ 97.04 for the…read morepackage to get there 3 days late and as im still trying to get my refund the sales people keep sending me back to the automated calling system worst service to use

Go to any other UPS store. Drive as many miles necessary. There is a store at 740 4th Street that…read morehas 4 stars. I'm not surprised this store has 2.5. They disregard how you want a pkg shipped then they open your pkg and repackage your box WITHOUT contacting you and all of these pkgs were damaged when they arrived. We have spent thousands of dollars at this location but I'm DONE.

Unfortunately, if you have to print out one page of paper, they charge you $3.21 . Need a quality…read moreUPS label printed, and forget to print it out at home? They'll print it out for you, for $3.21. that's not a good value. You can probably print it out for free somewhere. Or a library. Or a place that charges like 10 cents per page. Save your money

I'm so glad this store is open. The other UPS location I had to use before this one opened was…read moreterrible. The Disston Plaza location is extremely convenient, clean, and the staff are very friendly and helpful. Shipping my items is always quick and easy at this location. I'm SOOOOOO glad this store is here!

I will never use ups again I sent a package 2 day air for a funeral was charged $ 97.04 for the…read morepackage to get there 3 days late and as im still trying to get my refund the sales people keep sending me back to the automated calling system worst service to use

I went to this location because it's easy to get in and out even tho it is a busy corner. This is…read moremy second visit. My first visit was mediocre. The woman who assisted me was not really friendly (sorry I didn't get names at either visit) but was helpful and professional. My second visit I was assisted by a different woman who was also helpful, knowledgeable and professional. I realized the women were not being rude; they are just quiet. Neither woman made small talk but answered every question I had. Now my second visit deserved 5 stars. I normally pack things myself and just need it shipped, but I was shipping a skateboard and could not box it correctly. The woman went above and beyond to help me and she offered more assistance than was professionally required. I will return to this location for all my shipping needs. The store is clean, and packs (no pun intended) a lot of product into a small space. The staff is knowledgeable. They have boxes, packing materials, and offer copying services. You may not get a big smile and a lot of small talk, but you will get the highest level of service. In my opinion.

I don't want to even give it one star. I'm so annoyed with them every time I try to return…read moresomething from Amazon they always want to be slick and try to sell you their box so they can make money. Meanwhile, I know they have nothing to do with the UPS and that they seme stuff without boxes, but yet I have to return sometime some items in a box, but every time my box is not good enough. Now they wanted to have a stamp underneath it! Like come on, it's like they like to give the customers a hard time yet make money on you to buy their boxes. Be aware and pay attention to that.

I've been a customer since dinosaurs roamed the earth, and every one of their staff treat me as a…read morevalued customer, because I am. In some cases, the staff have more knowledge about the carrier services (usps, ups, fedex) than staff from them there carriers. Each of their employees is a great representative for the business! SG

I've been going here for my shipping needs for years. The best and most trustworthy for…read moreinternational shipping, in my opinion! My packages always make it to their final destination and I trust no other place. The staff are always kind, courteous, and friendly. I'm so happy they're located close to my home.

We shipped a large box from the UPS at 2655 Ulmerton Road, in Clearwater, FL; everyone was…read moreprofessional, pleasant and it arrived in Beaverton, Oregon a week later on time. Unfortunately, when opened, there was a note indicating some of the items had been damaged from a leakage and a note with "sorry" handwritten by someone from within the UPS system. We were distraught as a couple items were missing and, we were concerned that items from my deceased husband's Memorial might also be lost. (we later learned that was not the case). I contacted the UPS 800 number, explained and was referred to contact the originating UPS store at 2655 Ulmerton Road in Clearwater, FL which I did. I spoke with Maria, very professional, and she handed my call over to Blake, the Store Manager, who took charge of my complaint at that time. Blake was professional, listened intently and followed my claim for damages from that moment on, competently and courteously. He kept me updated on the process and then called to advise that he was sending me a check for the amount of the claim! I highly recommend Blake and and his staff at this UPS store for making an unfortunate situation "right"! Thank you! Nancy Allison

Never seen a UPS store with this many red flags…read more Debt collection notices on front door. Envelopes including CHECKS put into WRONG mailboxes and wrong persons' hands. Mishandling mail and LOSING (or trashing or stealing) people's personal and Amazon packages. Customer complaints not resolved without multiple trips there with hassles and some issues STILL not resolved. Don't answer phones and VM boxes are always full. At least 1 person I know received their medication envelope from being held in this store with a large finger-tear opening in it and had to report possible TAMPERING to POLICE. Was better before Pavel started running it. He is known by many to open the store late and close it early. And hand people's private mailbox envelopes to other customers. Then he tries to blame his employees instead of himself then rages on customers that try to quietly express legit concerns with him after it happens multiple times. This lil dude can be irrationally difficult and condescending when he could simply do the right thing to fix problems. He is nice then suddenly appears to try to intimidate and bully his own customers when they politely, professionally express concerns. Like Jeckyl and Hyde circus up in there! He has also allegedly been sleazy and inappropriate toward some females who are now too uncomfortable to go back in there and afraid to say anything because they don't want their mail/packages to be messed with. Other co-owner Jennifer has become dodgy and does not apologize or take accountability. Delays, delays... Staff Donna continues to display terrible attitude. Poor customer service is one thing. Mishandling mail and vindictive and retaliatory behaviors are a much worse level. They are trying to sell their business but meanwhile Pavel appears to not care about running the business and customers - past/present/future - into the ground. Unbelievably unfortunate for such an otherwise nice retail center. Photos will be attached of the yellow/orange debt collection notices the owners have allegedly covered up and have torn off on the front door so customers can't read the full legally required information/warnings that have been posted. Just Beware. Our opinions and observations from over time and knowing a lot of people around here. There has Never been a single apology from any staff or owner to anyone I know that has had problems in this store. Only indifference, avoidance, creepy or fake nice to sudden downright nastiness, and passive aggressive and bad attitudes depending on which person is there. Yikes.