Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

Great working with him! He was available even when we had a 3 hour difference. He understood our…read moreneeds and got the best deal for us. Habla español!

Best customer service experience I've had. The team work very will on explaing you about and making…read moreyou understand .I would definitely recommend this agency.* Charisma Ayala * will be the one to talk to Very knowledgeable Agent.

Great Service!! I was referred to Alan by my friend Teresa. She said he's the best. Alan was…read morereally nice and very professional. He reduced my car insurance by $800. He's the best! I highly recommend Alan Abraham!!

I contacted Alan for an insurance quote and he was very helpful and pleasant. I received the quote…read moreimmediately it was very fast. I am saving a good amount of money . I am very pleased with the service and will recommend them to all my family and friends. Alan is very personal and helpful. Thank you for the great service Thalia L.

Awful. The other reviews must be his family…read more Gave him info for quotes over a week ago. He's ghosted us. Starting to worry he's stealing personal info. Why would a legit ghost prospects? Responding to company comment. They did not provide a quote before today. The first I heard back from the owner was this afternoon after I posted the Yelp review. I gave him my email again (after sending via text on February 7th) and today got a quote. I checked my inbox and junk folder and this is the first quote email from them. He claims he didn't get a voicemail from me which he absolutely did. He's saying today that he doesn't respond to texts after texting me starting in early February? Come on

Ryan Steinberg has been our insurance agent for a few years. He is very easy to reach and extremely…read moreknowledgeable. Ryan always reminds us when our car or home insurance payments are due. He has also saved us a lot of money by always price shopping with various insurance companies! We are so happy to give him our business and hope that after reading this, you will contact him too!!

This family-owned business considers all of their clients part of the family. The founder, Ramiro…read moreRodriguez wouldn't have it any other way! Dedicated to insuring and safeguarding the hard earned property of their clients, this sincere and genuine approach has been carried on for over 30 years. If you are ready to switch to an agency where you really matter, look no further. Highly recommend!!!

Local family-run agency that actually cares about the people in their community. We had a tricky…read morecoverage question and they were able to easily get the answers and to help get the policy we needed. Fast response time and Jamie is so easy to talk to & work with! Highly recommend!!

I highly recommend this agency. The agents are incredibly friendly, professional, and provide quick…read moreservice. They helped me quickly obtain home insurance and switch my auto insurance over to them. Will definitely use their services in the future.

I am very happy with agency. Claudia is always helpful with everything I need. I will definitely…read morerefer this agency to all my friends and family!

Hi my name is Pleshette Anderson and I visited Texas Insurance Agency on today and a beautiful…read morefemale by the name of Ruby G. greeted me with a smile and asked how may I help you. She was very knowledgeable about her job and help me with the best quote. I really appreciate the time Ruby G. took out to help me. Thank you so much!

Saved me $1000's!! I've known and been doing business with…read moreBranda for 7 years. She is hard working, dedicated, and loves her job & career. She's always worked hard at getting me the most appropriate and proper insurance policies from auto, renters, personal, even specialized. Today this miracle worker saved me well over $200/month, no exaggeration. I have a very high auto premium in general and I was quoted anywhere from $600 to $900/month. She went above and beyond what any other agent would have done. Branda comes very recommended on an astronomical scale! Branda deserves 10 stars.