This office was easy to work with. They answered all questions and guided me thru the process of…read morecancelling old policy with ease. Paperwork was done thru computer and rates were lower. Recommend highly.

I was able to get my questions answered promptly. Always a smooth process when talking to my agent.read more

I highly recommend Elena to anyone looking for an honest, reliable, and hardworking insurance…read moreprofessional. She truly cares about her clients and always takes the time to explain policies clearly and make sure they understand their coverage. She is extremely responsive, detail-oriented, and goes above and beyond to find the best options for each person's needs. Whether it's answering questions, handling claims, or finding the right plan, she handles everything with professionalism and integrity. Elena is also bilingual, which makes communication easy and comfortable for a wider range of clients. Most importantly, she treats everyone like family and always has her clients' best interests at heart. If you're looking for someone who is knowledgeable, dependable, and genuinely cares, she is the one to call.

A friend referred me to Melissa Matassa. I tried her office and was treated horribly by her…read moreoffice manager. I was told that I could not reach Melissa or even leave a message for her. In fact, I was told that unless I dealt with the office manager herself, that no one could help me. Why does Melissa's website brag about her 30 years experience with customer service and her family and community orientation if she allows customers to be treated this way. The most unprofessional experience I have had in the insurance industry to date.

You people must be stoned. Melissa is THE ABSOLUTE BEST! I called her and I'm not even her customer…read moreand she was as happy to help me as if I was in her own family. Stop shopping around or calling for quotes. Go to Lynbrook and walk in to GEICO on Sunrise Highway and ask for Melissa. She is the BEST!

I cannot say enough wonderful things about Georgette Culotta, Customer Service Manager at State…read moreFarm. Back in November, I made the difficult decision to switch to another insurance company because I simply couldn't keep up with the constant premium increases. What I thought would be a cost-saving move quickly turned into a month-long experience of confusion, inconsistent information, and unnecessary stress. That experience made one thing crystal clear: exceptional customer service is priceless. I returned to State Farm without hesitation--and specifically because of Georgette. No one delivers the level of professionalism, grace, patience, and clarity that she does. Georgette is knowledgeable, calm, incredibly informative, and genuinely invested in helping her clients feel confident and supported. She takes the time to explain options clearly, answers questions thoroughly, and does it all with warmth and respect. In an industry where customer service can feel rushed or transactional, Georgette stands out as someone who truly cares. She turns what could be an overwhelming process into a smooth, reassuring experience. If you're considering State Farm--or thinking of leaving--do yourself a favor and talk to Georgette first. She is the reason loyalty still matters. Highly, wholeheartedly recommended.

A year ago I wrote a 5 stars for this place about Gabriela because I was so happy with Gabriela as…read moreshe had so great attitude super professional around 5 years very pleased with pricing and great professional work until I didn't see her again susi was answering my calls [helping me ] I had recommended this place to 2 friends of mine but one time I took one car out the policy and add another one I show her everything she ask me but she was giving some attitudes like made me feels like I was bothering her so much so weird feeling now no longer with them great place but I think should keep an eye on the representatives

I wanna say thank you for helping me out with my vehicle problems due to me. Not getting my…read morereassignment papers from the dealership. With the help from my insurance company acting like he was my lawyer. And get in that company to hand over all my paperwork, that was some hell of a job that he did. And I'm giving him 5 stars due to the fact that I couldn't get my reassignment papers or get through to the person that I was talking to. And he was able to I am very much appreciated that I was able to get what I am supposed to get at the time when it was supposed to be delivered. Peter, I wanna. Thank you for everything you've done. You're the best at what you do. Sign by Jason Stringfellow 8/30/26

I reached out to Franklin Pen on the day of my policy expiring (risky I know) hoping to find a…read morebetter insurance deal. I was paying $580 for liability on a very old car and my policy from State Farm was set to GO UP to $643; despite not having any accidents. Thanks to Bob and his team, I was able to get a rate for practically half that amount. Bob went above and beyond, staying past closing time to ensure I had the proper documentation to avoid a lapse in my coverage. He was super warm and personable, which is always refreshing when dealing with stressful situations.

Helped greatly in tax planning for my numerous businesses and saved me loads on my personal and…read morebusiness tax returns. Would definitely recommend. Courteous and professional staff. You deal directly with the tax expert himself, and have great flexibility in scheduling an appointment with him.

great service from this office they helped out a lot! Thank you Julio Tejada and his amazing team!read more

great service! I spoke with ali in the Tremont office and she was very helpful and patien. I highly…read morerecommend this office!

Jenny and her team are amazing! They go above and beyond. They are super responsive and helpful. I…read morerecommend this office to anyone that needs insurance. Be it auto, life or home!! Definitely give them a call!!