she's a nice person I thot. When she was dedicated doctor she was great. Now not so much so. She…read morehasn't been my doctor in over two years. Kinda like disappeared

Awwe, missing Dr. Lim due to her early retirement! She took her time with all her patients and was…read moresympathetic no matter what health concerns you have. I've been a patient with her for 15 + years. Sad to see her go, but wish her the best in her next journey in life. The transferring dr that replaced Dr. Lim seem to be her equal and I look forward to working with her in future health concerns and annual visits.

Dazzling. My new primary care doctor established care today. Sutter has a tough time hanging into…read moreprimary care doctors, so meeting the new one is always a bit stressful. Dr. Li was exceptionally thorough, but it was even more impressive how well she listened after I read the clinical notes from the After Visit recap. I was so impressed. I don't use my Primary Care doctor much, but always good to know there's someone good in your corner should the need occur.

I had a wonderful experience with my primary care doctor. She is incredibly caring and truly takes…read morethe time to listen and understand her patients. I always feel heard, respected, and never rushed during my visits. Her attention to detail and genuine concern for my well-being really stand out. She explains everything clearly and makes sure I'm comfortable with my treatment plan. It's rare to find a doctor who is not only knowledgeable but also so compassionate and patient. I'm very grateful to have her as my doctor and highly recommend her to anyone looking for a thoughtful and dedicated physician.

Dr Yan is exceptional. She is everything one could want from a Primary Care Doctor. Both my…read morehusband and I go to her. Every time we visit her she listens carefully, asks great questions, deals with our issue by thinking broadly about what might be the source, and explains her thinking about how to proceed and what steps we might need to take depending on the outcomes of the first approach. You leave with a clear game plan and timeline. We also appreciate that she takes the time to understand what our specialist doctors have found and prescribed, so we are not left to do the integration of our care on our own. She is caring and professional and patient, which is wonderful since my husband has dementia. Her support team is also great. We've been PAMF patients for decades. We find PAMF doctors and care are almost uniformly great and Dr Yan is a premier example of that.

My elderly parents have been seeing Dr. Yan since 2019. They first saw her at the Palo Alto…read morelocation, and when Dr. Yan relocated to the San Carlos facility, they followed her. Dr. Yan is an amazing doctor - genuinely caring, patient, and attentive. I usually take my parents to their appointments with Dr. Yan, and so I personally see her excellence in action. She is very thorough in checking on their symptoms, and always patiently explains the different treatment options including pros and cons of each choice. Many times she has caught symptoms that my parents and I have overlooked or dismissed. I can't say enough how appreciative I and my parents are to have Dr. Yan as their primary care doctor. Like many elderly people, my parents feel very vulnerable when it comes to their healthcare. It is such a relief to know that their care is in her excellent hands. Thank you, thank you, and thank you to Dr. Yan and the team!

Competent caring and accessible. Smart doc who cares about…read morehis patients! Will be hard to replace.

Dr. Jacoby is the doctor for my entire family and he is the most incredible doctor I've ever had…read more Although I recently moved an hour away, I still choose to see him as my primary doctor and do not see anyone else because I have never been able to find another doctor like him. He goes above and beyond to treat his patients and is the most caring doctor I have ever seen. I'm usually very uncomfortable with doctors but Dr. Jacoby makes me feel comfortable, genuinely cared for and un-judged when sharing. Words cannot explain how highly I recommend Dr. Jacoby and how grateful I am to have him in my life.

I have never been more disgusted with a doctor in my entire LIFE!!!!!…read more My mother in law has been a patient there for nearly 10 years. She has early onset dementia, she has zero short term memory and she is confused constantly- (she put funions in the cat food bowl) she refuse to diagnose her. That isn't what this review is about. She has been on thyroid medication for her entire life and the office called in a prescription and cancelled it (maybe she needs an appt?) but we have called multiple times with ZERO response, no call to schedule after they canceled- for TWO weeks !!!!!!!! What kind of Dr cancels a medication for THYROID and doesn't care to remedy it!!?????? Her daughter has been on the same medication her life as well thank GOD so she has not had to go without- but I am literally shaking as I write this because this lady (MIL) is an angel on earth. DO NOT GO HERE!!!!!! We have subsequently schedule an appointment with a new doctor because this office obviously does not care for their patients or the outcome of their well-being to any degree whatsoever... Not even to return a phone call!!!! I have truly and sincerely never been more disgusted with a medical practice in my entire life and we will absolutely be filing a complaint with the board!!!!!!!! I have absolutely no idea how she has any positive reviews whatsoever, but please make sure to check all of the other ones star reviews because they're pretty consistent that they do not care about their patients whatsoever. Avoid this place like the plague!!!!!

Literally the worst doctor I've ever encountered in my life. She was rude, cold, not compassionate…read moreand condescending. 2 years ago we went here. My poor 80 year old mother who's suffering from dementia onset was ridiculed when I took her to this doctor. And the reason we came here is because she was dizzy from not taking her thyroid medication because she ran out and the doctor was asking her a million questions about what date it is who is the president etc. etc. very rudely when my mother obviously was not feeling well. Not to mention, now a month ago she literally cut off her thyroid medication without warning - did not call me or my mom to let us know that we needed to go to the lab in order to get a new prescription and she was left without thyroid medication. They did not answer my calls. I called three times in one week trying to contact them to figure out why they denied a refill without any warning and not even a grace period of a pills until we could get to the lab. I do not recommend this doctor or this office at all. Not to mention they don't have email they use fax machines still. And if they don't answer their phone. how else are you supposed to contact them? Terrible.

Dr. Gina provides you the knowledge and motivation to recover from illness. My experience with her…read morehas been incredible, as I have seen her passion and dedication for helping patients live as their healthiest selves. She demonstrates this in the way she talks about her own experiences in both having and treating illness as well as going out of her way to set up appointments when I need them when other doctors have failed me. Dr. Gina is a medical doctor who performs as a doctor should, helping with diagnosis, treatments, prescriptions, recommendations etc, but her help presents in a form that is far more wholistic, empowering, and human than that of most medical professionals. I highly recommend Dr. Gina Serraiocco.

Getting the appointment is horrific and you will wait 3-6 months..... The forms are absolutely…read moreridiculous a waste of time and she does not read them.... While you're waiting to heal I suggest reading David Hascom MD book and the Andrew Weil/martin Rossman guided imagery healing CDs free online through the San Mateo County Library..... Check her website online and Michael Greger MD ..... Happy healing and do not do the acupuncture in San Carlos the rooms are freezing stuff on welcomi, not peaceful or healing.

I am very disappointed with the experience I've had with the PAMF billing office. My husband has…read moredual insurance coverage, and PAMF is covered by his secondary insurance. Despite this, we kept receiving bills and even threats to send our account to collections. I called the billing office repeatedly--almost daily--to understand why the secondary insurance had not paid, only to later discover that PAMF never billed the primary insurance first as required. It took many phone calls with representative from both insurance and the billing stuff and a great deal of stress to resolve something that should have been handled correctly from the start. This has been a very frustrating and time-consuming experience, and I hope PAMF can improve their billing communication and coordination in the future.

The quality of patient care is abysmal. The impression they…read morecreate is of a big corporate bureaucracy that cares more about cutting costs and reducing responsibility than it does about patient care. If you care about your care and your family's care, find a different provider.

Dr. Kim Le has been my physician for many years. So many years that I cannot remember when I…read morestarted seeing her! She was in Redwood Shores at the time, so maybe about 15 years? I appreciate her no nonsense, straight-forward approach. She is efficient, but I never feel rushed. I feel like she understands me and always provides honest feedback and suggestions. I highly recommend Dr. Le.

Dr Le was our doctor for 10 years while lived in the Bay Area Area…read more Smart, detail oriented, compassionage. 10 years later we still mis her

Very Helpful. I was asking for a confirmation re a medication prescribed by Dr. Le before I begin…read moretaking it today Her nurse was very helpful. Dr Le is going to call me.

I loved each and every one of my Drs. They treat u like family,and not patient and Dr. u get very…read moreclose and use to ur Dr when it's hard to leave. It's hard to say good by. They spend an hour and a half with u at least. They listen to all of ur questions.