Dazzling. My new primary care doctor established care today. Sutter has a tough time hanging into primary care doctors, so meeting the new one is always a bit stressful. Dr. Li was exceptionally thorough, but it was even more impressive how well she listened after I read the clinical notes from the After Visit recap. I was so impressed. I don't use my Primary Care doctor much, but always good to know there's someone good in your corner should the need occur. read more

I had a wonderful experience with my primary care doctor. She is incredibly caring and truly takes the time to listen and understand her patients. I always feel heard, respected, and never rushed during my visits. Her attention to detail and genuine concern for my well-being really stand out. She explains everything clearly and makes sure I'm comfortable with my treatment plan. It's rare to find a doctor who is not only knowledgeable but also so compassionate and patient. I'm very grateful to have her as my doctor and highly recommend her to anyone looking for a thoughtful and dedicated physician. read more

Last year, my PAMF/Sutter internist moved to an SF practice. I was assigned Dr. Li as his replacement and am so grateful! I used to have borderline high cholesterol #s, and my former doc urgently recommended statins. No thanks. With Dr. Li, I've made dietary changes that have driven my bad C numbers down. Way down. She is a patient, caring doc who goes far beyond what is "prescribed" during a normal visit. She's gentle, but also forceful when it comes to the right way to proceed with my care. I recommend this woman 1,000 percent. read more

Dr Na Li, as others have mentioned, is a very kind, sincere physician, a great listener and also good at persuading with her gentle manner. A big surprise to me is that she read my previous reports prior to the appointment, even telling me about a problem from a report that I had never seen from 2018 - very thorough. read more

Dr. Li is a kind doctor who really listens to patients concerns and follows through with tests needed. I felt very valued as a patient.

Dr Li has been my primary care doctor for years in Novato. She has now moved to Palo Alto and I will miss her. She is intelligent, thorough and caring. She is also very honest and sometimes blunt in telling you what you need to hear. I appreciate that in a doctor. read more

Dr. Li is THE most unprofessional Dr I've ever personally interacted with. Unfortunately my regular Dr was on leave and I had to see Dr. Li. When she found out I was there for an annual physical she literally YELLED at the staff in the office "Who made this appointment?!" And told me that she would be unable to see me unless there was something wrong. Which there wasn't. As I left, (less than 5 min after I got there), she was still yelling at the staff in the hall. A month later I got a notice in the mail that I was being billed $393 for the appointment and she claimed she had treated me. AVOID LIKE THE PLAGUE!!! It's a scam and she is a loon. read more

As mentioned before Dr. Rebecca Na Li is efficient and very capable, making sure she has read the patient charts and reviewed symptoms and medications. Both my husband and I needed a new primary physician when our long-time physician decided to retire from general practice to become a hospitalist MD. Once she knew us and our needs, her professional manner improved to warm and cordial. She has referred us to specialists, made sure our orders for scans and labs are promptly sent and, in my opinion, has a friendly and competent front desk and medical assistant staff. My husband had no trouble in scheduling his physical exam once he became the Doctor's new patient - a two step process, carefully explained by the staff. I highly recommend this physician. read more

I did not get to observe much of the medical skills, however the visit was lacking any kind of helpful insight. My biggest complain is about the nasty attitudes in the office. First, I was incorrectly charged for the service I did not request. For example, a minimal blood test was $900. Second, when I called to dispute, a billing specialist told me "the charge is the charge" and hang up in the middle of my sentence. Separately, when I called their on-call doctor after my accident (which happened to happen after-hours), and after being transferred to HIM (not Dr. Li) by some switchboard person, the voice on the line told me that I have to be more respectful of his time --before even asking me what happened. It is dreadful who these people robbing the system without even trying to be polite to the people who pay for their BMWs. Never again will I go to this sweatshop! read more

Dr Li is an excellent MD. She is very thorough, very intelligent and attentive. On a scale of 1-10, I rate her a 12.

Dr. Li has been my primary care physician since my retirement in 2012. I would rate her at the top of primary care doctors I have had. She is thorough, knowledgeable, practical, and cordial in a very businesslike way. She is direct and to the point without a lot of small talk, but easy to converse with when I wish to discuss some aspect of my treatment. I have on one or two occasions had to see her on short notice, and her office and she have always been responsive to that need. I am never thrilled to have to visit a doctor, but am grateful she is there when I need her. read more

Dr. Li has been my physician for 7 years. When she left her office in Greenbrae and moved to Novato, I stayed with her. She is an amazing diagnostician who always leans toward trying the simplest road when dealing with a problem. For example, I am now a dedicated Neti Pot user - it's a great help with these winter colds. If something requires further action, then she will do so. Most recently I had booked my wellness exam way in advance and found on the very day that I had a virus and felt very weak and ill. I phoned the office to tell them of the problem and was told by the staff that she may want to see me and that perhaps she would have to charge me if I couldn't make it in. I had actually wanted to see her to go over my blood test results. My husband said he would drive me, but Dr. Li sent back a message that I should stay warm and rest. I was impressed that she would be willing to give up an appointment. Of course she didn't charge me. I would totally entrust my health care to Dr. Li. read more

I have been going to Dr. Li for over three years now. She is very concerned about my wellbeing. She has made excellent diagnostic evaluations for my medical conditions that are supported by UC Med. Ctr. SF. She is knowledgeable, very polite, and attentive. read more

I'd like to begin by saying I haven't been to a doctor in about seven years. I'm older, heavier, and more stressed, so it is time to find someone. After searching my insurance provider's database, I decided on Dr. Rebecca Li at the Novato Sutter Health complex because she was close, and had the best reviews on the insurance company's website (but, sadly, none on Yelp). I had to wait about a month to get an appointment for an initial visit scheduled, but I found a doctor, so . . . baby steps. On the day of the appointment, Dr. Li arrives to the room, asks a few questions, and asks if I have any concerns. She sets directly beside me and looks at my electronic chart. She then looks at me and says, "You're overweight . . . In fact," she checks the information on the computer and then returns to staring coldly into my eyes, "your BMI is 32, which means . . . that's obese." She's still staring in my eyes without blinking. Still staring . . . . still staring. Man I feel uncomfortable. Am I supposed to say something? She doesn't seem to want to break eye contact. "Um . . . Yep?" I respond. "You really need to do something about this," she finally continues, still . . . staring. "Stop eating all those hamburgers." "I rarely eat foods like that." "No processed foods." "I don't eat those things either. My major issue is that I spend all my time behind a desk, so I need more exercise. And I don't eat during the day and only eat at night, which is bad." "Yeah, that's probably not good. You need to exercise more." Didn't I just say that? "I've been taking walks with my son," I say. "Oh, you have a child?" (Not in a "wow you look too young for kids", but more of a "someone reproduced with you?" sort of way.) "Um, yes? Two." "You need to get out with your kids." Didn't I just say exactly that? I'm 5'9" and 210 lbs. Look, being fat, overweight, obese, is serious. That's on me, no doubt about it. And my doctor *needs* to sit me down and tell me that it is dangerous, and needs to be brought under control. But two major things went wrong at this point: One was not having better tact while stating the obvious. My doctor doesn't need to go into a compassion-less stare down with me to get the point across. Right? At the very best, it felt like manufactured sincerity. Second mistake was *assuming* the manner in which I became obese revolved around hamburgers and junk food. I'm an over-stressed grad student and an IT professional who has spent every day for the past three years working at a desk and carbo-loading before bed. I'm not a fast-food crazed junkie who could barely stop the car from my daily drive-thru binge to make this appointment. Bad on Dr. Li, friend. Bad on her . . . What condescension. What presumptuousness. I actually came to the doctor to get help on weight management techniques. Was I offered a consultation with a dietician? No. Was I offered any medical advice regarding body chemistry and weight loss directly? No. Not even a pamphlet. I got, "stop eating hamburgers" and "get more exercise." Wait, I'm actually paying for this advice?!? What happens next was a thing of beauty. While going down my medical history, I saw all these green dollar signs start popping above her head. This is the magic of health care happening right before my eyes! She's mumbling over my chart saying: "Well, we may need to send you to someone for an endoscopy." "Why?" "You have reflux so you could have cancer." The most dreaded sounds a patient can hear on my first visit in seven years. yay! Where's that charming eye contact now? Charted Diagnosis: acute GERD "Once we get more data on your hypertension, we'll talk about the meds you'll need." Charted Diagnosis: Pre-hypertension (before any data but this one visit, mind you.) "How about this hearing loss? Did you have a cold or sinus issue?" "Yes. About five months ago." "Oh . . . well that was too long ago. You'll need to see a doctor about that." "Really? Why?" "To get a hearing aid. Here's an audiologist." Charted Diagnosis: Hearing loss (before any tests, which were negative, mind you.) I don't remember why, but she takes my pulse. "This is a high resting pulse, are you nervous?" "Yes, a bit." Charted Diagnosis: Tachycardia (after literally 15 seconds) A month later, I get a bill for this "diagnostic visit," which I had no idea would not be charged as a wellness visit because it was my first consult. (That's a thing here.) When I inquire for the charge, I was told, "Well, the visit was not a physical. It was diagnostic. You were diagnosed with GERD, Hypertension, Hearing loss, and tachycardia." I won't be going back to Dr. Li because I left with three feelings one should never feel when they leave a doctor's office: condescended, completely under served, and severely overcharged. read more

Terrible office! Stay away. We joined the practice in October to do a physical exam. They lost the paperwork of the previous doctor and delayed the appointment until December. We specifically asked for a physical. We came for the physical , we were told this was an "initial doctor visit' and charged $385;not covered by insurance. They explained they required it for new patients. We went back for a physical after being told to draw blood, the office was told it was a physical. We walk in and the doctor meets us and gives us 10 minutes to go over the physical exam and dismisses us. Office says that this was an " office visit" and charges us an office visit not covered by insurance. Then after wasting our time and still not giving us a physical 4 months later, they have the audacity to call and say ' schedule a physical". We refuse until they fix their mistake. meanwhile our insurance bills us for the blood work stating that the vitamin D exam is not part of a physical exam. Another costly error to the patient. We tell the office.... they don't reply , never answer phone, we write to them, visit them in person, we get ' the bill is the bill' answer. We then asked them to do the physical exam and cancel the 'office visit' as our insurance covers the physical The doctor says the last visit was an .office visit...... we quit.... terrible office.... terrible mistakes...... doctor may be ok as a doctor but not willing to correct several mistakes... don't go there!! You will be left with a big bill and no service. They don,t do what the patient asks for.. read more

My PCP was not available, so I was referred to Doctor Li. She was the on call physician, and unfortunately I had to contact her during off hours. She was courteous, attentive, and practical. She told me to call the office to schedule an appointment, and that she would find time to see me. As promised, there was only an appt late in the afternoon, but she went out of her way to see me early in the morning to take care of my condition. During the in-person appointment she was again, attentive, skillful, and knowledgeable. This is the type of doctor that I go - WOW, Nice! read more

I'm so sorry Rock L you had such an awful experience with Dr. Li. I was with her for two years, and every time I left her office, I felt old and out of shape, despite the fact that I'm athletic and am very healthy. It was weird. I couldn't really pinpoint it at first, but I began to think about Dr. Li's bedside manner: she's abrupt, rolls her eyes when I asked questions and is generally unpleasant. Additionally, I found she always had a really difficult time answering my questions, not only did she seem irritated, but the pharmacist provided better, clearer answers than Dr. Li did. I was so disappointed as I had really hoped to find a doctor I could connect with. It just wasn't her. I've since moved on. read more

I have taken my elderly parent to Dr. Li 4 times in the past year, for primary care. Our visits are very efficient. She asks a few pointed questions, listens, and takes action. She takes good notes, quickly reviews the chart, assesses the situation and makes referrals / writes prescriptions. It's important that I am there to explain symptoms, slow Dr. Li down when I need answers / elaboration / or want to explore options. She is a kind person, but is not much for small talk or a lot of nurturing. She is extremely direct and does not "beat around the bush" or try to soften what she is saying. I do trust her, and I have never felt rushed. Her office staff have been very pleasant and the office visits are always on time. I appreciate that a lot - who has time to spend the day in the waiting room? I would recommend her for elder care - and would suggest that a child/caregiver also attend the appointments to take notes and follow-up on items that come from the visit. read more