My husband and I work hard to be easy customers, he's worked in service and I've worked in customer…read moreservice for many years, so we try to be really easy to work with. This is the only negative review I've written about any of our wedding vendors. We went with these guys because they were in Fort Collins since we got married near there, they seemed reasonable in price (cheaper than most of those we got quotes from), and they had good reviews overall. However... I was not impressed. They started out seemingly easy to speak with and get info from, but immediately after we made a down payment I started struggling with them and it continually got worse the closer we got to our wedding. There were times I felt they lacked in responsiveness to questions we had, they were unhelpful and often rude in answering questions the closer we got to the wedding, and made our payment process super difficult (we accidentally cut a check that was an over payment and instead of simply providing a refund they added stress to our plate by voiding the check and making us render new payment - I've not had other vendors in the past do something like that so I was super shocked at how unprofessional they were in handling this, and this was never discussed with us as a company policy of theirs so we were caught off guard). Even being on the other side of our event by a couple weeks I'm still so frustrated with how we were treated. Also, I recommend to all other couples looking to get married carefully read the fine print, they will gauge you for anything they can (be it removing a line item and being fined for it or outrageous cost for setup that they didn't discuss ahead of time). I felt like the closer we got to the wedding the harder and more frustrating they were to work with, and didn't even give us an adequate delivery time window until basically right before the wedding which was very difficult when we were trying to juggle so much stuff at the same time. Thankfully everything got delivered and picked up and seemingly without trouble, but ultimately I will never again rent from them and wouldn't recommend them to others. Additionally the owner's inability to take feedback and work with a customer to remedy their experience shows to me a lack of effective leadership and a disregard for their customers. Ultimately to me reiterates that had I known then what I know now, I wouldn't have done business with them.

Very easy to work with! We only needed a small amount of chairs for our wedding and they had great…read morecommunication and excellent customer service. Thank you!