I switched insurance recently because my insurance seemed to just raise their premium every chance…read morethey got. Paul has us set up in no time flat and saved us a good amount of money.

When AAA dropped our homeowner's policy based on generic satellite footage, Paul was there. He got…read moreback to me SO quickly over email, and within a week, we had new coverage from a different insurance company for our home. Email communication with him was clear, specific, and fast. We will definitely go back to Paul!

Pamela managed to obtain, via my landline phone, an application to my Medicare Health Insurance…read morethat was accepted by an Health Insurance Company. It took some time due to the length of questions that needed to be fullfilled. She did a great job by staying with this elderly gent. P.S. Almost forgot: My first call went to a young man, Michael(?sp), who helped me get lined up before my call to Pamela regarding my Medicare renewal.

called wanting insurance quote, got put to voice mail, they never called back not good (so far)read more

Theresa help me today with my monthly payments for my car insurance. She explained everything…read moreclearly helped me understand all my benefits and gave me exceptional care. It takes a lot of me to understand things, and she made it to where I was able to understand all of my benefits, she took the time. I really love the customer service at the Capitola site always quick lines always move fast

Came in today around 10 AM greeted by Veronica who was extremely irritated to be working on a…read moreSaturday. She confirmed that it was going to be an extremely long wait because of the skeleton staff! I mean, who says that?'!?!? In the meantime, I sat for five minutes and was called to get help with a transfer title by Jessica, who was super nice and very helpful. Veronica also was not very nice to Jessica when she came in. Veronica girl maybe not work on weekends maybe be a little bit happier with your job and be a little bit more kinder to the customers that walk-in it wouldn't hurt to smile once in a while, girl!

I called Farmers Insurance (O'Brien insurance/Matthew O'Brein) to get some quotes. From the outset,…read moreMatthew was disrespectful and hostile. He talked over me and gave me the feeling that I was wasting his time. I won't work with him or Farmers!

I have been utilizing Matt O'Brien's farmers insurance agency for the last three years, I have…read moreexperienced nothing but phenomenal customer service (especially from Anna who is always kind and always follows up) The office treats all of their clients like family and I so appreciate the discounts they find and the reasonable rates they offer.

Just closed an escrow with this office and Stefanie who was our main point of contact was overall…read moreexcellent! I was really impressed that she was fast, accurate and on it! She had clients signed quickly and went above and beyond for a closing to happen on time. Really great and highly recommend for anyone in Santa Cruz area looking for an escrow company.

I work as a Transaction Coordinator with approx 15 realtors and I've worked with Karen Talbot and…read moreteam on approx. 20 transactions or more and never have had any problems so I'm shocked and surprised at some of the past unfavorable reviews here. Part of my success working with Karen and team is the great communication from my realtor to Karen's team and it goes both ways. Karen and team always keep us up to date on anything that is needed from us. Again, I've had nothing but great customer service from them.

Doug Banks and staff are always so helpful regardless of my question or reason for calling. I have…read moreused his insurance services for both my home and autos for over 5 years and have never been disappointed with my coverage. Doug does his best to get you all the discounts possible and doesn't sacrifice coverage. I have also filed a few different auto and home claims and Doug and his staff are extremely helpful in guiding us through the process. I really feel that Doug cares about what is best for us and fights hard to get claims covered. I would recommend Doug Banks and Farmers insurance to anyone looking for a great insurance agent and company!

Doug Banks is one of the friendliest and knowledgeable insurance agents in Santa Cruz. Wait, he IS…read morethe friendliest. He patiently helped me select the best insurance package for my cars and home as I was going through a short sale nightmare. He got me the best rates and the best coverage. He answered all my questions. He even came over to help me clean off my carport. Seriously, he climbed a ladder and swept it off himself. I don't know too many people in the insurance business who have the kind of old fashioned work ethic he does. Doug sincerely cares about each and every one of his clients. And he surfs. Doug understands the needs of us San Lorenzo Valley folks. I would give six stars if I could.

Very friendly and easy to work with. Angie helped me get insurance for a car that has not been…read moredriven for a couple of years. They still had all of the necessary info on file.

Let's be real, being a Californian needing insurance nowadays, can be a stressful and daunting…read morething. I got enough stress on my plate, the last thing I need to worry about navigating is my insurance. That's why I am thankful for State Farm insurance. Most specifically, I am incredibly grateful for the service that Aleene Althouse aka Ace provides. In this ever changing climate of insurance, Aleene brings that confidence that I need, to know the things I hold most dear are protected. She clarifies the jargon, reassures my anxieties and helps me make sure that I have just what I need. Her office is always there for me, whether it is regarding a billing question or just wanting to clarify a policy, I feel heard and valued. Thank you from the bottom of my heart Aleene! The insurance world needs more compassionate, dedicated and professional people like you in it. State Farm is so fortunate to have you on their team. If you're looking for an agent with integrity, knowledge and kindness, Aleenee "Ace" Althouse is the agent you want and better yet, need.

I have had Mike for many years now and I have ZERO complaints as to his service as well as his…read moreemployees. Old school customer service. He will not say "call farmers for that". He will do his best to answer your questions and if he can't the last resort is for you to call Farmers directly. I love that I can make a phone call and me off the phone with my answer within minutes. Also just a personable person in general and you never feel like he is not in the conversation. Mike keep up the great work!!

Mike is amazing. I came here because I was recently dropped from my Homeowners insurance due to…read morefire. He was able to make my day with his charming personality and help me discuss my options moving forward. Affordable quotes, and high quality service. If I ever have a question I do not feel scared to call and ask. This agency takes special care to accommodate customer needs and it shows! Thank you, Mike Boffy.

I have had excellent service from Jessica who has done a great job helping me get homeowners…read moreinsurance after being dumped by Travelers. I'm planning on transferring all my insurance needs to Cassidy because of Jessica.

I am one of those unlucky people dropped by insurance in SLV. After freaking out big time, I…read morerandomly called Cassidy Insurance as I heard one of their insurers was writing for people affected by CZU. Jaimy answered the phone and was just amazing. Talked me off the ledge. Took excellent care in getting me new quality insurance on the FAIR plan at the best price available. She jumped through a lot of hoops on my behalf. She was clearly an expert in all this and did an amazing job explaining coverage and the obtuse language of insurance. She is so good at her job! I am able to sleep again knowing I have coverage moving forward.

It's common knowledge that Homeowners Insurance in California is a nightmare, but it's so…read moreappreciated when someone can provide courteous, knowledgeable, prompt service regarding minimizing that stress. That person is Mike Baxter. He quickly provided us with the information and quotes we needed to make an informed choice. We definitely recommend him.

Mike Baxter and his crew deliver old-fashioned superior customer service to all of their clients…read more Probably one of the best agents in Santa Cruz! Mike and Shawn typically will go above and beyond to address your insurance needs, especially in these difficult times when many insurance companies are choosing not to renew those of us who live in wooded areas. I cannot recommend Mike's agency highly enough.