Administrative Dysfunction Undermines Clinical Excellence…read more Having worked in a surgical ICU at a large metropolitan hospital for several years during my studies, I recognize what professional healthcare operations should look like. Dr. Mansourati and Nurse Practitioner Ducharme deliver competent clinical care and demonstrate solid medical expertise. Unfortunately, the administrative operations at this practice fall substantially below acceptable standards, fundamentally compromising the patient experience. In properly managed facilities, administrative personnel facilitate care rather than impede it. Here, routine interactions prove unnecessarily burdensome, and front office demeanor frequently registers as dismissive rather than patient-centered. When individuals are navigating health challenges, administrative friction compounds their burden and represents a failure of essential service. Particularly disheartening is watching capable clinical providers have their efforts consistently undermined by operational deficiencies. Healthcare demands collaboration across all levels. When administrative conduct works against patient welfare, it negates even skilled medical work. Until substantial improvements are made, I recommend seeking care elsewhere.​​​​​​​​​​​​​​​​

I would highly advise going elsewhere if you need to come in contact with Rebecca the "Office…read moreManager." From my interactions and perspective, she is abusive and quick to remind you she doesn't "have" to fill the medication she already confirmed you needed with your treating doctor. I woke up with pain radiating down my neck, spine, and arms to a point where I still can't move my upper body. I had been in to see Connie Ducharme a few months back for the same issue (less intense at the time). I called Fairlawn primary care this morning and asked for medication (not opiates) to help with the pain while I work on getting x-rays. I get a VM from Rebecca stating that my PA sent the script to a pharmacy I haven't used in years, which I had already updated with Fairlawn at my last visit, but THEY left it in the system. I called back and proceeded to ask if it could be transferred to my local pharmacy because I am in so much pain I can't drive long distances. I can't move my neck to switch lanes or sit up for long periods of time, etc. No empathy provided. Just Rebecca taking the phone and coming down my throat full force. Rebecca took the phone from the receptionist and proceeded to yell at me. "It's not Fairlawn's problem you have multiple pharmacies on file" - my response was "it was because I updated them during my last visit." I also reminded her that my prior medications a few months ago were sent to the correct CVS, why wasn't this one? She did not have any answers to my questions. She proceeded to say to me "every time you call you have an attitude." That is bullying and took me back. Especially because the last time I was in the office, Rebecca told me to drop her name if I wanted my boyfriend to become a patient, even though Fadi wasn't accepting anymore. Why extend that olive branch to a person that's always a problem? Gaslighting as its finest. Ethics complaint will be filed with the state when I am contacted with Rebecca's remaining details. Upholding patient autonomy, beneficence, and justice means respecting a patient's right to self-determination (autonomy), acting in their best interest (beneficence), and ensuring fair, equitable treatment for all (justice). My best interest was not acted in, Rebecca's was. Bullying me and threating to withhold medication is in direct violation with Rhode Island's Healthcare Ethics.

I had a ACDF spinal fusion from Dr Douley and she is amazing! All the staff is so kind and helpful!…read moreI highly recommend them for any orthopedic needs.

No longer has personalized care, you're more of a number than a patient with attentive service. Not…read morethe type of environment I would recommend if you have a nuanced issue.

Great admission staff knowledgeable efficient triage staff…read moreDr V. Is not only professional and experienced but truly cares about patients. I've been his patient since hir practice opened and haven't met a PA or doctor who practiced there who ever disappointed Truly blessed to find such good care in these trying times

Ridiculous wait time of three hours. Promised 45 minutes to 1 hour wait. Inquired about the long…read morewait and was told the "doctors" were at lunch. Poor time management and communication with patients. Not impressed, not recommended, and will never return.

I had to visit here the other day and I was floored by how efficient the whole process was. I…read moreburned my hand quite badly, and all the urgent care places were closed because it was 8:00 pm. I really didn't want to go and sit in the ER so a nurse friend of mine told me what to do to keep my hand safe until I could go to urgent care in the morning. I made an appointment at CareWell on their website and immediately got a text confirmation. When I arrived the next morning, they were totally ready for me. They greeted me, gave me an iPad to fill out my info, and took my into the room immediately. I was seen in only a couple of minutes after getting into the room, and the NP was super nice, caring, and helpful. She helped me treat my hand, and went to great lengths to find alternative medications for me since I was allergic to their burn ointment of choice. It was a fast and easy appointment and I was in and out in about 20 minutes. They're opening one in Seekonk, closer to where I live, and I will definitely visit for any urgent care needs in the future. I am so impressed.

I went to Care Well with a terrible and persistent cough that I had for a week. The cough was so…read morebad that I would throw up while coughing. I had a sore throat that had gotten better. I was short of breath from the coughing and had constant nasal drip. The PA said it was an acute upper respiratory infection. I asked for something stronger than over the counter cough medication and she prescribed the pearl drops which I told her do not seem to work for me. She said then I could just continue with the over the counter cough medications that I am taking. I did go ahead and take the prescription for the pearl drops. i asked if there was something else that she could give me and she said it would have to run its course. My husband was there with me because he has been sick with the same symptom. When she saw him she gave him an antibiotic and the pearl drops for his cough. I am not at all happy that I was not given an antibiotic as well. Hopefully he will be well soon but I am afraid I will be fighting g this for a while longer! I will not go back to this place! I wasted two hours of my time and the money for my office visit!

I don't know what is going on with this place but I'm over it. I've been coming here for years and…read morecould easily call and get though no problem. Now you have an automated system that essentially lies to you about your wait time. Or no one calls you back unless you leave multiple messages. And more often than not they sound annoyed and not friendly like they used to be. What happened??

I was transferred to Dr. Cushing-Brescia I absolutely couldn't ask for a better doctor. She is…read moregreat at listening and is always ready to help in any situation. There lab is small so I usually go to East Providence site for blood work. In emergency appts I would prefer to see her only but that not always available.