Extremely rude receptionist. Don't even try to make an appointment. They accepted me as a new…read morepatient and then didn't.

University Internal Medicine East Ave., Pawtucket, RI - They are the best. You are never kept…read morewaiting any length of time to see your primary care person. One is always able to get an answer when you call. The care provided is one of excellence. When my primary care doctor had to leave for family issues, I remained for I knew I would get the best of care and I am an octogenerian.

Dr. Cyronak is an amazing doctor. She is incredibly friendly and reassuring, she is super easy to…read moretalk to. She takes the time to listen and chat a bit about my life every time I see her. I never feel rushed and always feel well cared for when I'm in her office.

Best doctor ever. How many people can actually say they love their PCP. I can! She is just an…read moreamazing person, she really listens and will spend a lot of time with you. She is genuine and has a great sense of humor too! I feel comfortable discussing any health issue I may have with her.

I have known Dr Hochberger for over 40 years and cannot recommend him more highly. He is one of the…read moremost compassionate Health Care Professionals you will ever meet. His breath of knowledge in Internal Medicine is vast and he is always willing to listen to what his patients have to say. You will never feel rushed in an appointment with him and he is always up todate on the latest advances in medicine and treatment. Last but not least, he has a fantastic sense of humor which helps anxious patients to feel more comfortable. I should know as I am one of them.

Dr. Hochberger has been in practice for many years. His office waiting room has a smoke stench and…read morethey have no respect for one's time. It is usual to wait longer than 1 hour after a scheduled appointment time to see the doctor, who talks a lot and is the main reason for the delays.

I've been seeing Dr Van since I was 15, that's 20 years and that's insane because I don't think…read moreshe's aged a day in that time? She knows me, she listens to me, and she respects me. I wish she was taking new patients because I would sign my daughter up.

I have been going to Dr. Van many years now, and will until I'm dead. She is, by far, the best…read moredoctor I have gone to in my life. She greets me like I'm an old friend she hasn't seen and remembers everyone in my life and always asks about them. I never feel rushed with her, she always wants to hear, even if I'm complaining, explaining, or simply conversing about non- medical issues. And she remembers the conversations the next time I come and asks about them. I have never had a doctor like this before. I imagine this is how doctors used to be in the olden days. Granted, her old office with Dr. Deluca was cramped and scheduling was pretty terrible and I'm not sure why that was. Going to that office always had me disgruntled, but in the end, I couldn't give up on my doctor. I'm glad I didn't. She moved to a new location with her brother (also a doctor) and I have not witnessed any scheduling issues since. My advice Dr. Van? Don't change. You're perfect!

DONT GO THERE, (I'm talking about the Woonsocket Place), worse place that I ever choose to go. They…read moreare cheap, but I was sitting on the waiting room for 3 hours to get my appointment done. They expend a week to let you know if they got your fax. So, To get a results it's seems over a month than I have been told By them. There is an old lady at the front desk, she is impatient and rude with everyone. She seems tired and overwhelmed with so much job in her shoulder. They definitely need to hire more doctors and helpers there to make the patients happy and satisfied.

From the owner: About Us Rhode Island Medicine provides comprehensive…read moremedical care to residents of Woonsocket or Pawtucket, Rhode Island, as well as those in Cumberland, Lincoln, North Smithfield, and even nearby Massachusetts. Using an integrative and holistic approach, skilled internist Irfan Ahmad, MD, and his team prioritize the patient and their needs in every evaluation and treatment. Offering compassionate medical support for chronic conditions like heart disease, diabetes, hypertension, and sleep apnea, the team takes into account all cultural sensitivities and confidentiality when providing care. Patients benefit from preventive health care that includes screenings, lifestyle recommendations, and interventions to support a high quality of life. The staff uses the latest technology and testing but doesn't subject anyone in their care to unnecessary, costly procedures. Established patients who are unable to make it to the comfortable, home-like office may schedule telehealth appointments with the Rhode Island Medicine team. If you're seeking patient-centered health care to address chronic conditions or acute concerns, call Rhode Island Medicine to book an appointment or use the online tool to schedule.

4/1/23 Update Requested prescription refill via portal on…read moreThursday. They sent over the wrong prescription. Sent message via portal asking for correct one to be sent. No response. On Friday I sent a follow up message in the am. No response. I called around 3 and was told by doctors Assistant that the covering physician would send over later that night. It is now Saturday, no prescription as been sent. Guess I'll call again on Monday. 8/14/22 Update They do not answer messages on the portal. They do have a new answering system that forwards call to their doctors assistant to leave a message but still no call backs. I do not understand why communication is so difficult for this company. I would love to change my primary provider; however, initial visit wait times are close to a year for other faculties. Guess I am stuck for now. While my doctor is amazing, the office staff is outrageously rude and abhorrent. When calling for any reason expect to be on hold for 20-50 minutes. When they finally get around to answering your call they will then immediately hang up on you. When you call back, should you be so lucky to get someone on the phone, if you complain about the hold/hang up, they will rudely explain it is their automated system, not the office. They have had this "automated system" for about 4 years now. I have been complaining about it for four years. No wonder they have such low rantings. They must not care about their outdated, useless technology, or are hiring shit staff. It should not take less time to drive to my doctor's office, visit the staff, drive home, then it does call waiting

Their phone system says "your wait time will be no longer than 4 minutes" and then transfers you to…read morethe primary care physicians assistant, who doesn't pick up either. You then leave a voicemail to have someone call you back. They may or may not ca you back that day. Then, they'll tell you to use the online portal to schedule appointments and message your doctor, of which neither functionality is available. The only appointments you can make online are for the urgent care center, which isn't helpful. Then, your primary doctor will be unavailable and you'll have to follow up with one of their physician assistants. I like my doctor, but their patient satisfaction needs some work here. Not a good place if you need long term follow up from a primary care provider.

Dr Marcoux is great at diagnosis, extremely thoughtful and considerate. His practice is also greatread more

: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

Their appointment scheduling system is the worst I have ever encountered. 45 minutes or more to…read moreschedule an appointment. You can't call the provider's office directly- one main number to reach all providers part of University Orthopedics. Absolutely terrible!!!