Almost everything about our experience at The View was fantastic, except for the view itself and…read moreour initial interaction with the woman who seated us, which was so terrible that it tainted our entire experience there.
We had a late reservation on our second night in Portree...we arrived early, planning on having a dram at the adjacent whisky bar while waiting for our table to be available. Our experience at the whisky bar itself was fantastic. The bartender was very knowledgeable in the selection; he guided us as well, and having tasted quite a number of whiskies during our visit, the 2 he served us were easily at the top of our tasting list in all of Scotland.
When it came time for our actual restaurant seating time, we headed back to check in, where Angela greeted us and took us to our table. Our seat was in the corner of the restaurant, next to the window, but with a large column blocking our view of Portree. (You know "The View," which the place is named after.) I asked if we could wait for another table to open up. Angela immediately got a frown on her face and responded: "If you want to wait another hour." Those words on their own were hard enough to hear after having already been in the restaurant (at the bar) for over an hour...but the way she said it was snide, mean, and it felt like she was scolding us. And then she said it a second time. It was just one sentence from her...but it made us feel terrible, like we had made some kind of offensive error asking for a different table (with an actual view). We completely understand that sometimes requests are not possible, but surely there could have been a nicer way she could have communicated the answer to us. Maybe "Ahh, I'm so sorry, but all the other tables are booked. It could be up to an hour wait if you want." Angela could have been much kinder, but instead she made us feel like she was doing us a favor by allowing us to be in the restaurant at all. What would have been a 5-star experience overall gets dinged an entire star because of that tiny, terrible reaction with her. Writing this a couple of weeks later, I still can feel the sinking feeling in my stomach after she said what she said the way she said it. Maybe Angela was having a bad day. Maybe she was fed up with customers in general...but that one tiny interaction will stick with us for a long time.
Our server was lovely, and the food we got was great. I appreciated having fine-dining vegetarian options. I had the Twice Baked Scottish Cheddar Soufflé. It was light and fluffy and served on a gorgeous bed of different colored tomatoes and lettuce, and topped with pesto. I enjoyed it.
My wife got the wedge salad, which was also really good...a full wedge of bib lettuce and a nice dressing...very fresh. She also had scallops as a starter...a cold dish, smoky and tasty. (According to her, I'm a vegetarian.)
The bread was cute...a little baked ball...fun to look at, served with a dollop of butter served on a on a stone slab. (Though it was cold on the inside, so wondering if this may have been out of the fridge or freezer for a while.)
We saw a couple other tables order chips, and they looked so good we added an order...these were perfect, lightly coated with truffle oil and parmesan...easily the best chips we had in all of Scotland.
We finished with cheesecake for dessert. It was topped with raspberries and a raspberry compote. It was served with raspberry sorbet and topped with a wrapped waffle cookie-like topping filled with a delicious chocolate ganache with freeze-dried raspberries sticking out either end. Raspberry-heavy but quite indulgent.
We enjoyed the food a lot. Our server was nice and sweet. Our experience at the bar ahead of time was fantastic. The view could have been better based on where we were seated. Unfortunately, the thing that we'll remember the most about our experience here was the egregious interaction with Angela.