I waited for 3 months to write this review - in hopes the dealership would make things right, but they haven't, so here it goes. I bought a used vehicle from them at the end of December 2019. Paid $15,000 cash for what seemed to be a good reliable vehicle. Within 30 days - my car was broken down. After having it checked out, someone who had recently serviced it, had a tool drop down into the intake valve and destroyed some of the inner components. The new mechanic could tell by the fresh metal scrapings on the screws etc. $2000 later - my husband was able to repair the vehicle. I contacted the dealership to let them know how quickly it broke down, sent all our receipts, (which were far less than any mechanic would have charged to fix this) and they have done nothing. They strung us along stating they would help us out and then have ghosted us. They have sent 1 email in the midst of this that says - we haven't forgotten about you - and when I responded and asked why it took so long to get back to me - they ghosted me again. I have spoken to our sales girl and the service manager and no one is willing to help us out or make this right. I understand the reality of buying a used car - and I know there will be problems. BUT, this was a lemon they knowingly sold us. Today, my car sits broken down in my driveway AGAIN! A new problem! I am so irritated that I am finally writing my review to let you all know - BUYER BEWARE! This dealership is quick to take your money and SLOW TO/WILL NOT make things right! This is no where I would EVER purchase from again. Very dishonest and unwilling to do the right thing. I am not sure what the lemon laws are in Alabama, but I live in FL. I will never ever buy from an out of state dealership again and I do not recommend ANYONE ever buying a vehicle from this crooked dealership. I am sorry I had to write this review - but be WARNED! THEY ARE A VERY DISHONEST DEALERSHIP in my dealings with them. read more

Stay away, I tried to get help while passing through and have an issue with my truck, the service department tried to con me. I will not be back! read more

Service is always fast and easy. Very home feeling dealership. Salesmen very helpful.

Was buying a car from ANDALUSIA FORD. After Negotiations, while we ran to the bank to get a check, they promised to change the oil and tranny fluid on the car.... ANDALUSIA FORD called and said car is READY. Upon my return, I checked the motor oil, still very Dark and dirty, I question the salesmen, the shop manager and the service clerk, and ALL say work was done, its just stays dirty on that kind of car was the explanation, So I ask to speak with mechanic who did it, at first they didn't know who did it, then they said he was on an errand, So I ask them to show me the filter that came off the car and was told, "the guy just left who picks up our filters for recycling". (Looking around I count about 6 old filters just from where I am standing in the shop) So I ask to put the car on a rack, they do, and it is obvious the drain plug for tranny has NEVER been removed, So now the shop manager says, "Oh this cars doesn't call for or need a change yet so they wouldn't change it". (But that wasn't what was promised) So I ask them to drain a little tranny fluid in a cup so I can see it, it was TOTALLY BLACK, no red tint color at all, it looked worse than the motor oil in the engine. Now shop man says, " I remember a service bulletin that says if you see black fluid, there is no need to be alarmed" DUUHHH WHHAATT ... Had I took ANDALUSIA FORD at its word, I would have bought a car that the trans. would have definitely burned up in because I would have wrongly believed it was just serviced and full. The "un truths" aka LIES, allegedly 1. Our Service Department checked it out and fixed any problems they found. 2. We changed the Motor Oil for you. 3. We changed the Tranny fluid. 4. Motor Oil on this car is just darker. 5. We don't know who changed it ( Technically not a lie, since no one did change it.) 6. That guy, oh, he is running an errand 7. They just picked up our old oil filters for recycling 8. Oh, They didn't change it "cause it didnt need it" AND MY PERSONAL FAVORITE 9. I remember a service bulletin that says if you see black fluid, there is no need to be alarmed............................... and he said it with a straight face. How it ended? The Finance guy asked what they could do to keep my business. I said warranty the drive train for 90 days and he said NO. After seeing the black sludge that oozed form the tranny, who could blame him. So I left read more