Called in and left a voicemail. Promptly received a callback, but missed it. After some phone tag,…read moreI sent the number a text and connected with Julie. It's great to be able to connect to a business via text, as we were able to converse about a convenient time and she was expecting my call. She was helpful, knowledgeable and passionate about customer service. It was clear that she cared, and quickly walked me through some remote troubleshooting I did while on the phone. In no time at all, she was able to isolate the problem down to a breaker switch that was turned off, and the electrical issue that I thought I was having was resolved. Julie then went on to answer a few of my questions including: explaining some guidelines to look for when considering the purchase of a new appliance, reliable brands, etc. Very informative and patient. Awesome. Overall, what I found most impressive was how she helped me troubleshoot before rolling a service call. She saved me money, fixed the issue immediately, and earned a lifetime customer for being honest. Thanks, Julie and the rest of the team at Tony's Repair Medic Appliance Services!

First rate service for appliance repair. Tony and his team provide an awesome service to their…read morecustomers. He explained each step of the process to me and my options. Spent extra time testing my machine after installing new part. He clearly wants to make sure he is giving you a quality repair. Julie is awesome at getting back to a customer and arranging an appointment. Wonderful team delivering a wonderful service.

Dom-Tech fixed our fridge and everything about our experience was great. Jean, in the office, was…read morewonderful to deal with. The very next morning they had the part! Cody came first thing to install it. He was professional, and within a few hours the job was done. I highly recommend them.

Very professional company and is very accommodating. I would highly recommend them for any…read moreappliance repair!!!

Not knowing much about repairing an upright freezer, My wife went out to find a part that was…read moresuspect for replacement. Once she arrived and showed the part to the proprietor, he called me and walked me through some basic testing. It turned out to be the relay and not the capacitor. He recommended a universal replacement kit and instructions on replacement. It was relatively easy and the freezer is working again! Thank you so much. You were so helpful and that kind of service is most appreciated. Highly recomended!

Tyler Kristiansen installed a new circuit panel in my LG fridge after installation the light was…read morenot working and he asked me to turn power off for 5 minutes and back on to fix the problem ,it did not work. He came by a week later and looked at it and left. After numerous calls to him he never returned my calls ,the I went through LG 4 times and still no action. I have never in all my 78 years seen such terrible service from both LG and Fairway. It has now been over 4 months and I still am in the dark and feel I have wasted $540.40 which I must now swallow I guess because nobody is interested in replacing the defective circuit board.

they determined that my dryer needed to be replaced and didn't charge me for the service call!…read moreThanks fairway!! Wes B.

We were looking to renovate our master bathroom. We visited a couple of stores, where we were not…read moreacknowledged; we looked around and then left. Then, we went across the street to Bath by Design, where we were greeted very warmly by Thane. We explained what we wanted, and he helped us design and select the pieces. We worked together over the course of a several of weeks, communicating via emails, phone calls, and visits. We settled on what we wanted and made our purchase. There were some hiccups along the way, but Thane worked with us to ensure everything ran smoothly. We had to return a couple of items, and there was absolutely no problem. Thane is one of the most helpful, knowledgeable, and enthusiastic associate we have ever met or worked with. We are very pleased with our purchases and experience.

Bought a number of products when we renovated seven years ago and was absolutely satisfied with the…read moreproducts and customer service. Had a small problem with a spray nozzle on the kitchen tap seven years later and have to say we had excellent customer service to get our problem looked after. In todays world getting help with small things that do not necessarily translate into a profit means not getting the service. In our case we had the benefit of dealing with Amanda in Kelowna who took the time and patience to help us get what we needed. What a treat to deal with someone so pleasant and with common sense and logic, which is so rarely used these days. Thanks Again. Terry D.

Stopped in quick to grab a bouquet for my beautiful wife, ended up staying for a good 15 minutes…read morejust checking out the shop and meeting the owner. Very nice selection and refreshing atmosphere, owner is a hoot!

I have been here many times and they offer a nice selection of very high quality mens clothing by…read moredesigners such as Hugo Boss and Versace. Most of the sales staff are very friendly and helpful but there is one guy who acts like a used car sales man. He constantly tries to push me to buy things I don't want and has a fake kind of friendliness. Their prices are much higher than what I normally pay at boutiques in the United States. I asked them why their prices are so much higher despite the current exchange rate and he got annoyed. He arrogantly denied that his prices were higher than the US and said that all Hugo Boss boutiques are required to have the exact same prices world-wide. I told him I could prove otherwise with receipts that I have from the US and various approved websites. He was quick to interrupt me and then say that he has been all around the world and that Canada has cheaper prices on Hugo Boss than most other places. For example, he said in Europe, they are far more expensive. I agree that the prices can be higher in Europe BUT he had just said a few minutes prior that all Hugo Boss boutiques are required to have the same prices world-wide...lol. On 2 different occasions, I asked them to order me something from the official Hugo Boss website. They told me that they don't do custom orders and only have what is in the store. LAZY! Lately, I have been going to the US and buying a years worth of clothing all at once. With the money I save, the trip always pays for itself.

Pricey but everything we have bought for my husband lasts forever and looks good for years!…read moreExceptional service, far beyond the typical retail experience.

I ordered a mattress online, along with a sectional, dining table and chairs and headboard set…read more The mattress is horrible, you can actually feel the springs/coils in your back and when you move can hear something moving inside?! The worst 'brand new' mattress ever. Called to complain after weeks of sleepless nights and had to take 10 photos of it and submit it to manufacturer to approve. It finally was, and when I went into The Brick in Kelowna to pick out a new mattress, was informed by sale person that the original one I bought is meant for a child, I'm in my sixties?! Its now been over 3 weeks and still no new mattress:( delivery has been delayed/postponed 3 times now and I'm fed up, as have stripped my bed three times expecting the delivery of new mattress and pick up of original one...the Brick has my money and I have nothing Worst customer service EVER!!

I've given this store a few chances in the past few years, but every time am disappointed…read more Extremely aggressive, tactless commission sales staff literally will not let you browse the store without following you around. They do not listen to what you're actually looking for and make it exhausting to shop there. There will be one or two decent deals for most things, but a lot of their stuff is priced pretty high. Not a bad thing, but they don't offer anything any different/better to any other store, so I don't see much value in what this store sells. If you want to spend a lot, why not go to a store that had better style? The main problem at this store is their company culture. Not much you can do about that. With so much competition in this business, there's no advantage offered by this company.