I ordered a mattress online, along with a sectional, dining table and chairs and headboard set…read more The mattress is horrible, you can actually feel the springs/coils in your back and when you move can hear something moving inside?! The worst 'brand new' mattress ever. Called to complain after weeks of sleepless nights and had to take 10 photos of it and submit it to manufacturer to approve. It finally was, and when I went into The Brick in Kelowna to pick out a new mattress, was informed by sale person that the original one I bought is meant for a child, I'm in my sixties?! Its now been over 3 weeks and still no new mattress:( delivery has been delayed/postponed 3 times now and I'm fed up, as have stripped my bed three times expecting the delivery of new mattress and pick up of original one...the Brick has my money and I have nothing Worst customer service EVER!!

I've given this store a few chances in the past few years, but every time am disappointed…read more Extremely aggressive, tactless commission sales staff literally will not let you browse the store without following you around. They do not listen to what you're actually looking for and make it exhausting to shop there. There will be one or two decent deals for most things, but a lot of their stuff is priced pretty high. Not a bad thing, but they don't offer anything any different/better to any other store, so I don't see much value in what this store sells. If you want to spend a lot, why not go to a store that had better style? The main problem at this store is their company culture. Not much you can do about that. With so much competition in this business, there's no advantage offered by this company.

I was BEYOND impressed with the products and service. What…read morestood out was the service from David Stott. David is a knowledgeable salesperson who provides best advice for his clients. David showed me the models of dishwashers that would suit my needs and wishes. He went out of his way to ensure all my questions were answered and my decision was the best one for me. David Stott then went over the process for the installation and extended warranty. The value and service for my purchase from Trail Appliances is the reason I chose them. A very big thank you to David Stott. I can into the store stressed needing a new dishwasher and left with a big smile and confidence that I was well served.

We purchased two refrigerators from Trail Appliances. The first arrived with a visibly crooked…read morefreezer drawer. After four different technician visits over several weeks, Trail finally agreed it could not be repaired. We exchanged it and even paid more for the replacement. Now the second refrigerator has an alarm that goes off every 1-5 minutes, loud enough to be heard from the bedroom. A technician attended but could not determine the problem and ordered a computer part instead. Today I received an email saying the part has been ordered and will take a minimum of four weeks to arrive -- with no guarantee it will even solve the issue. Are customers really expected to live with a defective fridge alarm going off day and night for weeks? Extremely disappointing experience, especially considering the amount we spent.

I went in and explained my washing machine problem to Kevin. I thought it was the pump but when he…read morelooked over the pump he didn't think that was my problem. Thought it was the safety switch on the lid. Kevin ordered in a switch, was very helpful & knowledgeable as my problem was solved !! Thank you for your time & great service !

They are supposed to be knowledgable but when I walked in and placed my dishwasher motor and pump…read moreon the counter I got "What's that?" And then they looked up the part on the Reliable Parts website, marked up the price 10 percent and wanted to sell me new O rings that were still perfectly good.. I went to AAA O.K. Trading & Repairs in Rutland and got the part for the website price minus the O rings which weren't necessary.

I have been wanting to write a review on these cheap cabinets since we first purchased 13 years…read moreago. As they continue to wear at an ungodly rate I've finally had it. Norelco cabinets are beyond cheap... cheap stains, cheap pressed board interiors, no durability. When ours were first installed we immediately contacted the company as the stain was uneven and looked to be dripped in some spots. They sent their rep to investigate. He immediately said they were not good, not up to company standards, and that was the last they would respond to us. My husband and I are retired, our new home and cabinets receive light usage, but the cabinets look ancient. The stain has worn off on the edges and tops... the look is unsightly. Shame on this company....

From the owner: Norelco has the ability to deliver large scale cabinet solutions that offer a level of…read morecustomization usually only found on smaller projects. Our manufacturing capabilities can meet the unique needs of custom high-end homes, and large-scale multi-family developments. Norelco specializes in Kitchen, Bathroom, Laundry, Closets, Office, Entertainment, Wine and Bar, Butlers Pantry, Garage, Outdoor Spaces, Custom Designs, 3D Rendering, Countertops, Hardware, Accessories, Moulding and Trim, Cabinet Doors - Fabricated and Natural, Custom Furniture, Install & Home Renovations

Really great sales guy. Delivery was seamless right to my room and set up…read more We purchased a sofa bed with a memory foam mattress and matching love seat. Very comfortable.

My daughter bought a sofa & chair. The chair had 2 broken feet and the back of chair is caved in…read more She's called many times and I visited them & the guy said he would order a new one on Monday & call my daughter. To-date (a week later) he has not called her or picked up the phone. Will be visiting them again. Very poor service or really caring at all.

We have been working with Rollins Machinery for years! We…read moreare a crane company in Kelowna and Andrew has been such a pleasure to work with! He is loyal and very efficient to deal with and he happens to be the nicest guy! It's always a pleasure to deal with the Rollins Machinery team!! Thank you!

From the owner: Rollins Machinery has been serving BC's equipment needs for over 70 years, dealing with some of the…read moreoriginal manufacturers it started with in 1946. With branches in Langley, Chilliwack, Chemainus and Kelowna, the Rollins team is committed to our customers. We take great pride in the quality product lines we carry and the exceptional parts, repair and maintenance services we provides to customers. Rollins' years of longevity are attributed to; loyal customers, hardworking staff and quality manufactures.

incredible selection - esp annuals and veggies. Plenty perennials as well. Mostly small (in May).read more

This is my go-to place for all my vegetables and plants! Tons of variety and it's always busy so…read moreclearly I'm not the only one that loves it!