4/1/23 Update Requested prescription refill via portal on…read moreThursday. They sent over the wrong prescription. Sent message via portal asking for correct one to be sent. No response. On Friday I sent a follow up message in the am. No response. I called around 3 and was told by doctors Assistant that the covering physician would send over later that night. It is now Saturday, no prescription as been sent. Guess I'll call again on Monday. 8/14/22 Update They do not answer messages on the portal. They do have a new answering system that forwards call to their doctors assistant to leave a message but still no call backs. I do not understand why communication is so difficult for this company. I would love to change my primary provider; however, initial visit wait times are close to a year for other faculties. Guess I am stuck for now. While my doctor is amazing, the office staff is outrageously rude and abhorrent. When calling for any reason expect to be on hold for 20-50 minutes. When they finally get around to answering your call they will then immediately hang up on you. When you call back, should you be so lucky to get someone on the phone, if you complain about the hold/hang up, they will rudely explain it is their automated system, not the office. They have had this "automated system" for about 4 years now. I have been complaining about it for four years. No wonder they have such low rantings. They must not care about their outdated, useless technology, or are hiring shit staff. It should not take less time to drive to my doctor's office, visit the staff, drive home, then it does call waiting

Their phone system says "your wait time will be no longer than 4 minutes" and then transfers you to…read morethe primary care physicians assistant, who doesn't pick up either. You then leave a voicemail to have someone call you back. They may or may not ca you back that day. Then, they'll tell you to use the online portal to schedule appointments and message your doctor, of which neither functionality is available. The only appointments you can make online are for the urgent care center, which isn't helpful. Then, your primary doctor will be unavailable and you'll have to follow up with one of their physician assistants. I like my doctor, but their patient satisfaction needs some work here. Not a good place if you need long term follow up from a primary care provider.

This Dr is truly an amazing knowledgable professional but his front office staff is the one that…read moregets the one star review! They are the most ignorant unprofessional people that are unfortunately the face of his practice!

Dr. D is a great primary care doctor. You might have to wait a while to see him but he's always in…read morea great mood and ready to help you !

I've been seeing Dr Van since I was 15, that's 20 years and that's insane because I don't think…read moreshe's aged a day in that time? She knows me, she listens to me, and she respects me. I wish she was taking new patients because I would sign my daughter up.

I have been going to Dr. Van many years now, and will until I'm dead. She is, by far, the best…read moredoctor I have gone to in my life. She greets me like I'm an old friend she hasn't seen and remembers everyone in my life and always asks about them. I never feel rushed with her, she always wants to hear, even if I'm complaining, explaining, or simply conversing about non- medical issues. And she remembers the conversations the next time I come and asks about them. I have never had a doctor like this before. I imagine this is how doctors used to be in the olden days. Granted, her old office with Dr. Deluca was cramped and scheduling was pretty terrible and I'm not sure why that was. Going to that office always had me disgruntled, but in the end, I couldn't give up on my doctor. I'm glad I didn't. She moved to a new location with her brother (also a doctor) and I have not witnessed any scheduling issues since. My advice Dr. Van? Don't change. You're perfect!

I don't know what is going on with this place but I'm over it. I've been coming here for years and…read morecould easily call and get though no problem. Now you have an automated system that essentially lies to you about your wait time. Or no one calls you back unless you leave multiple messages. And more often than not they sound annoyed and not friendly like they used to be. What happened??

I was transferred to Dr. Cushing-Brescia I absolutely couldn't ask for a better doctor. She is…read moregreat at listening and is always ready to help in any situation. There lab is small so I usually go to East Providence site for blood work. In emergency appts I would prefer to see her only but that not always available.

When I moved back to RI, my doctor I used to see claimed "they weren't taking any new patients"…read more Even though I wasn't new... So I needed a new doctor and not many places are accepting new people. Luckily I was able to get into here. On a whim i went here. I was accepted as a patient by Laura Runyan, PA-C. She is literally so sweet. Yet professional all at once. She had such a busy tight schedule and still made me feel important. She treated me for what I thought was a sinus infection. Apparently two really good nose sprays work that she prescribed. She also did my physical and prescribed me my medication. Smooth visit and to be honest I really don't mind coming back as long as it's with her :) Everyone there has great individual personalities. From the lady who checks you in with the glasses to the ladies who check you out. Thank you again!

I have been a patient here for 20 years, and I am so excited to finally have a new office! This…read moreplace is so disorganized, doesn't listen to your needs. I filled out my screener this year saying how depressed I was (thoughts of self-harm, etc) and not 1 person asked me a question about it. I needed to go to a different office to literally save my life. This place is trash.

WOW! What a nice experience. I just moved from Fl and had the same Doctor for 18 years. I walked in…read moreto the office and the front desk was incredibly helpful and professional. since I was a walk in, i told them I needed a new primary Doc and they said If I didn't mind waiting, they would get me in. (A whopping 12 min...lol... I used to wait 35 to 45 with an appointment with my doc in fl) When I got in to see Dr. Martin, he was very professional. I had scripts that my Dr. in Fl couldn't fill due to state requirements (do the math on that one) and I was made to feel very easy. I am beyond impressed with Dr. Martin and the entire office. I would highly recommend this office to anyone especially those looking for a family doctor. Very Clean, professional and just a good overall experience.