I really love Cuts and Cuddles and the work they do on my dog. The care, patience, and results are…read morealways great, and I'm genuinely happy every time we go. The only challenge was getting an appointment -- communication was a bit inconsistent at first, with some texts going quiet and it being hard to reach someone by phone, even during business hours. That said, once I finally did get someone on the phone and explained that my dog was matted, after I forgot to brush him prior to giving him a bath, she was incredibly kind and actually squeezed me in on a very busy day. I really appreciated that and it meant a lot. They clearly care about the dogs and do excellent work, and once you're in, the service is absolutely worth it.

Thank you for your quick service and kindness!! I appreciate you helping my chance and koko we…read moreappreciate you helping us in the heat!!

Mandy is amazing and has been taking such great care of my puppy, Griffin. You can truly tell how…read moremuch she cares, and I always feel completely comfortable leaving him with her. Every experience has been wonderful--she consistently goes above and beyond. I highly recommend her!

I just moved to the area and needed a groomer for my Golden Retriever, and Mandy at Canine Castle…read moredid an AMAZING job! I requested a bath and outline trim and my boy looks and smells so good! I told him he's more handsome than when I dropped him off and he smiled. :) Mandy was very thorough and explained the places she found knots and pointed out which of his toesies had brittle nails, I really appreciate the attention to detail. The grooming salon was nicely decorated for the holidays and clean, and when I walked in there were two well behaved dogs on the table with their groomers pampering them. The parking is plentiful and in a clean open lot. Overall, I highly recommend Canine Castle! Mandy and the other two ladies will take care of your pet with kindness and care.

I'm so glad I stumbled across this grooming shop while making a trip to Trader Joe's! I've now…read morebrought my almost 18-year-old dog here about five times, and every visit has been a wonderful experience. The staff is always incredibly gentle, patient, and caring with him. As an older dog, he can get anxious when it's time for a nail trim, but they handle him with such kindness and compassion that it puts both of us at ease. It's not always easy finding people you trust with a senior pet, and I'm so grateful to have found this place. The care they show truly stands out. I will definitely be coming back and highly recommend them to anyone looking for a groomer who genuinely cares about their furry clients!

We've been bringing our dog here for several years, and while the staff has always been incredibly…read morefriendly and kind, the quality of the haircuts has recently declined. Lately, the grooming feels rushed and less polished.. for example, the beard length was uneven, the tail was cut bluntly without shaping, and the hair on the bridge of the nose looked roughly trimmed rather than blended. At the same time, prices have increased by about $30 over the past couple of years, which makes the drop in quality more disappointing. I've really enjoyed coming here in the past, so it's frustrating to see this change. I'm hoping this was just an off experience, as I'd love to continue supporting them.

Extremely friendly and helpful staff. I have always been able to call them and go in the same day…read morefor fast service.

If you had asked me a few months ago how I felt about this salon, I would've given rave reviews…read more The staff there has always been wonderful and accommodating, and my dog and I left happy with the service. But after my experience today, if I could give less than 1 star for this review, I would. My partner and I bring our dog in every few months to use self service wash and get a nail trim. The self service is easy to use, though I wish they provided better towels as the weird black shamis do absolutely nothing to dry my short haired Pug/Chihuahua mix dog. One thing about my dog, he tends to be a bit anxious, and it takes two of us to hold him and keep him in the tub. He has a previous leg injury that makes his back leg weaker and at a higher risk for tearing his cranial cruciate ligament (CCL or CrCL), so we try and keep bath time short and as stress-free as possible so he's not straining too much. Another thing about him is that he also absolutely HATES the dryer. We've tried several times with no success because he always freaks out. He ends up scratching the heck out of both of us and trying to jump out of the tub or off the table. Even with a slip lead around his neck and shoulders, he ends up thrashing and is at risk for getting hurt. Today their stupid shami was doing NOTHING to get him dry, so I thought we could try the dryer on low briefly just to get more of the water out of his fur. It did NOT go well. Out of nowhere, an older grey haired woman entered our booth without asking or any kind of introduction, and immediately started intervening, telling me that I was doing it wrong. I tried to explain that he really doesn't like it, but she still stepped in and took control of him and tried to show me how it was done WITHOUT ASKING IF I WANTED HER TO. Again, he FREAKED out and was thrashing around and at risk for hurting himself and others. I told her we needed to stop, it was stressing him out too much. She then felt it necessary to say to me unprompted "your dog is a dog and not your child. If you keep treating him like a child, he will keep acting that way" and exited our booth. What the hell?!? I am an experienced dog owner and I'm very in tune with my dog's behavior. I can see when he's stressed or at his breaking point. I don't believe in pushing him past it to try and get him to do something I want him to do. I knew he needed a break, so I stopped trying to dry him. I, in no way shape or form, asked for help or her opinion, and was appalled at her lack of professionalism and rudeness. This was on top of how I heard her speaking to her staff, other dogs, and customers while I was there. Absolutely unacceptable behavior on her part. I told my partner to take our dog outside so I could finish cleaning up our station and pay. At checkout, I asked what was the gray haired woman's name from the employee helping me, which she told me was the owner. I was shocked to learn that an owner of a business catering to people and their dogs would feel it was OK to speak to someone that way. I let the employee know that we would NOT be getting our nail trim today, and that I wanted to hurry up and pay and leave and then I would NOT be returning. She apologized and offered to do the nail trim for free, making excuses for the owner like "I'm sorry, she's not always like that." But after reading through other reviews on here and Google, I can see that this is NOT a one time thing. While there are many 4 and 5 star reviews, there's more than enough saying that the owner is rude, unprofessional, and often cruel. I called later to reconfirm the name of the owner and the person on the phone was acting really cagey, saying she was a "volunteer "and she wasn't sure of the information, but if she took my name and number of someone would call me back. Screw that. I will not be returning to the salon EVER again, and I will tell everyone who will listen about my experience and the lack of professionalism by the owner.

I'm honestly obsessed with how my dogs look every time I pick them up from here. They do such a…read moregood job and really know how to make them look their best. Their cuts are always clean and they smell so good after too. I've been here a few times now and I keep coming back because they're consistent and I know I'll be happy. It's hard to find a groomer you can trust, but this is definitely one of them. 10/10 recommend!

She made my pups look amazing!!! They hadnt been groomed in a year other than me trying to keep…read morethem cut down with scissors. I wasnt doing as good of a job as I Thought lol. Thanks Doggies tail spaw!!!

Sweet and gentle with my Bostons!! It's never hard to get an appointment. I have recommended them,…read moremany times.

They did a great job with our 3 pups. Very happy with the job, the flexibility and the prices are…read morereasonable. Looking by forward to coming back!

We've been using Sherri for 10 years for all of or dogs grooming needs. My once fearful rescue pup…read morenow runs out and jumps in the van because he loves his monthly grooming with Sherri. She has patiently nurtured his trust over the years and he loves her like she's family. He always is beautiful, glowing, silky and smelling great. We both look forward to his visits from Happy Tails.

I reached out to schedule an appointment and here we are days later and I still have not heard…read moreback. I sent everything they requested even a picture of my dog and I'm still waiting for them to give me availability. I would absolutely not recommend. Communication is terrible. I have a screenshot of our conversation. Seems like they have short term memory.

Perfect Pups Spa !!! "The best dog groomer in Simi Valley,…read more Nazy is "extremely kind and professional !!! "Excellent Customer Service". "The Greatest Experience!" "Did an Outstanding Job!... "Wonderful and tidy Shop" "I sincerely admire you and your efforts, and I highly recommend Perfect Pups !!! Many thanks Nazy

Nazy and her team are caring, gentle and take great care of my Yorkie, Stella…read more Please check out Perfect Pups, your fur baby will thank you and will be in great hands.

Aggie was quick, professional, and kind! She's going to be our go to gal for all grooming needs.read more

She gives cute haircuts to my sweet little Maltese and sends back my toy poodle with the best…read moreteddy cut. My dogs love her.

The front desk person was beyond rude. She looked at me, went back to her paperwork and then made…read moreme wait 2 minutes until she deigned to assist me. I was told on the phone that the credit card price for my Maltipoo's winter cut was $78. I was charged $89. Plus my dog always seems to hate going there and they don't seem especially warm towards the dogs. We went 4-5 times but we won't be back.

I appreciate that they allow you to self-bathe one hour before closing. The staff was very nice…read more The soap sat out, so it was cold when I put it on my dog, and the water could have been a little warmer. You either need to pick up your dog and put them in the tub, or the dog needs to be willing to jump on a counter, then into he tub. Also, there is no safety gate for the self-bathe, but there is for grooming, and the door was wide open. I have been there about three times, just giving a review. Also, note, there is 4$ charge for credit cards.