I made an apt at a Simon Family Medicine for a prescription refill and have a general practitioner…read morethat was local, and from what appeared to be reputable. after taking time off of work, filling out all of the paperwork and paying my insurance deductible- I was refused to be seen by the Dr. because of my age! I was told I was too close to being on Medicare (due to my age) and could not be seen. Please note I have insurance through my employer and plan on continuing to work and keep my coverage- which has nothing to do with Medicare. I was extremely embarrassed and was made to feel discriminated due to my age. I would give them ZERO stars if that was an option.

In my family's experience, Dr. Simon is the most unhelpful doctor I have ever met. Living in a…read moresmall town with medical professionals who don't think outside the box is difficult, which is why the majority of people in this town go out of town for appointments. My wife is pregnant and I want to be able to breastfeed the baby as well. We knew this was a possibility but didn't know where to start. Therefore, we connected with the lactation nurse at the hospital, who is amazing. She has spent a ton of her time figuring out how we can be able to do that. The process requires me to talk birth control, which has to be prescribed by a doctor. My doctor was Simon, so I made an appointment making it very clear this was time sensitive. The nurse sent Simon all the information about lactation for non-pregnant mothers. He refused the information from her because (his words) 1. She is not a doctor and 2. He doesn't do that stuff. He made me wait two weeks for my appointment to tell me he reuses to help my wife and I because he doesn't do that sort of stuff. He kept saying he wasn't an expert in that topic. I am really unsure of what he is an "expert" at to be honest. I made the comment that no one in Elko is an expert at this, but can't we all come together and figure it out? Nursing a baby is a natural thing, not a life or death situation. He continued to waste my time, pretending to "read up" on it when in reality he wasn't going to help me. His response of "I don't do that" was really "I don't help gay couples in trying to both feed their baby." I was so upset that he chose to waste my time in this situation when I made it VERY clear it was a time sensitive situation and to let me know beforehand if he would refuse me. (I felt he would because of how he has treated others I know, telling them they can't do certain things because they aren't married.) They assured me it would be no big deal. The second he walked through the door he started backpedaling and refusing to help me in any way. When my wife went in the next day to discuss the awful appointment, the employees all tried to pretend it was about something else. Lying to get out of being called out on how disgraceful that office is? Not ok! I am disgusted that someone with such power to help people, refuses to do so because of their sexual orientation. I am furious that he chose to waste my time and try to come between me feeding my child. I am ashamed to have doctors like Simon in this community. This is why we go out of town. This is why people don't feel safe. How can this bigotry be overlooked? Simon is a disgusting "doctor" and helping people is NOT his priority.

I have had such good results here. I have lost 80 lbs on Tirzepatide but I also used Keto diet and…read moreit's a life style now. Olyna and Starla have been very attentive to my needs and concerns.

Horrible. Avoid at all cost. I was seeing Starla. They never scheduled my annual visit as the…read moreannual and coded it as a regular office visit. When i came in for my appointment i clearly stated why i was there because she thought it was for a med refill. After months of giving me the run around and me calling my insurance to help them figure things out they still wanted me to pay out of pocket for the visit and labs. Starla refused to re-code. Unprofessional and only care about $. Do not go unless you want your time wasted. Still fighting this because businesses like this should not get away with pulling this crap. So many things were done wrong and this situation could have been prevented, but Starla was unwilling to make it right. Never going back.

I went in to have a hernia checked. I can clearly feel it bulging out. The doctor was rude and blew…read moreme off. A year later and it is twice the size it was....

Pediatrics with Guzman is very straightforward & good. I've got a newborn and have been going for…read morewellness checks, they're fine. Baby is healthy. Nurses are nice. One lady at the front desk always seems moody but the rest of them are sweet! Good quality care. It's nice that the pharmacy is right there.

The staff is amazing! I much rather take my kids and myself there than anywhere else. They are the…read morebest by far! I've taken my kids there a few times. My husband and I go there as well.

This place is another one of those super inefficient doctors offices, except minus the doctors…read more They are both nurse practioners, which supposedly means they will "teach" you about your ailments...which always left me wondering, why do I leave with more questions then answers? Also, if you get sick, hope you had an apt pending, because they book up with apts for weeks out. When you need to get in, they are never available. Another huge thing was they lost all my medical records and after an apt on a Friday they did not send my prescriptions to the pharmacy forcing me to go to the hospital and be seen in the ER to get those prescriptions filled. (antibiotics!!!!) You are talking about YOUR HEALTH, YOU DESERVE BETTER, DONT LOWER YOURSELF TO MORNING STAR STANDARDS!

Before you leave the area, be sure to retrieve your records…read more A year ago I had to move out of state due to famly emergency. The last thing to worry about was medical records. On May 14th,2026 I texted with Cheyenne , asking her to send them to me. She sent the release form, I filled out and sent back May 21st, she said they would arrive early in the week of May 25th via usps. Being a short week i gave them the benefit of a doubt to get them to me by Friday . I go to the mailbox, and nothing from Elko Spine and Rehabilitation. Cheyenne. If your going to tell someone something. You better follow up up I texted you Friday afternoon. And you ghosted my text. I needed those records so I could take them to a disability assessment appointment. (it was set by the new state on May 7th.) You told me they would be at my mailbox and they are not. If I could give Zero Stars I would ..

For me Elko Spine has been amazing. From the minute I walked in I felt cared for and listened to…read more The care I received has been awesome. Prescriptions were called in timely and correctly. They have the best team I have seen in a long time. My primary contact is Star Chenoweth and he has been great. Everyone there is friendly, knowledgeable and ready to help. Thank you..

Went to him for a physical. Told me I failed my respirator test. I was previously sick and was…read morehaving a hard time getting enough air so I thought maybe that's what it was. I also had asthma as a kid and have always have had a weeze. He told me that he could talk to my primary Dr and have them get a prescription for me. I told him he had retired, so he asked me if I had insurance. I said yes, he says he can get it all done for me. I call Monday and explain to the receptionist everything. She was RUDE. She belittled me. Made me feel stupid as I was trying to explain what the Dr. had told me. Said that he would never do that and even said she wouldn't do that( like she's the doctor.) I asked her if she's thought I was just making it up (it's for an inhaler) she said no. Then she hung up on me. I called back and then FINALLY she asked him. She said he didn't in fact say that and then said "You in fact have a primary Dr. Don't you?" Very snide and matter of fact. I said once again he retired. She said "Well that's not what Dr.Mattern said" like she was a toddler who won a prize for arrogance. I was done so I said " that's fine maybe try to be nicer to people when they call because you are extremely rude." She was absolutely awful and extremely rude as soon as she picked up her phone. He told me he would fill my prescription for an inhaler. She told me we don't just hand out inhalers like I was going to abuse it. Like it was opioids. Do yourself a favor and find a different doctor. He's probably a liar due to the 2 other people on here who he gave false tests to for the exact same thing. And the older women who answered the phone probably needs to retire or switch her line of work. Not a kind bone in her body. Thank you for the absolutely awful experience

I stopped in to see the doctor while traveling. He was very friendly knowledgeable and I was on my…read moreway in no time.

"Are we going to play 20 questions?" Was the first thing out of the receptionist. My girlfriend and…read moreI went in because she was feeling ill and was in somewhat of a haze. When she wasn't sure of something the receptionist became even more rude and said we needed to go elsewhere. Don't go here. They deserve a 0/5.

Very rude, long waits, and they only want patients that are easily checked. The office manager is…read morevery rude and I will never use them again. I have never been treated so badly by any medical facility as I was when I visited this place. The doctor was very nice but the rest of the employees were very rude. And the office manager was a Covid freak. She even wore a mask when she went outside to bring a document to my vehicle.

Family setting. Many things for sale. Great prices. If you need something they don't have they will…read moreget it

The owners are so disrespectful. They have said we owe them money when we do not. They have used…read morehorrible language towards me and my children. I am blind and they have yelled at me for not being able to find a product. They have charged my card for products I did not purchase. I am done with this establishment the only reason I went there is because I have a hard time getting around and it is the closest convenience store to me. Ill walk further now.

I've been seeing Dr. Whimple since I moved to Elko six years ago. They get you in pretty quickly,…read morehe seems very knowledgeable and he actually listens to what you have to say and explains things to you so you can be involved in your health healthcare decisions.

Would not recommend. Been a patient for several years. On worker's comp at the moment with no…read morehealth insurance. Doctor refuses to fill my prescription that is valid until January 2026. Insists i be seen at $145 cash office visit. Not a controlled substance, same medication i've been on for 12 years. Money grab. Will suffer thru withdrawal, but will NEVER set foot in this office again. Will continue to spread the word about the incompetence here. Provider does not even have a patient portal, ability to communicate via email and most days fax doesn't work. Good luck if you're looking for decent care here. You won't find it.