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    Andrew Kaufman, MD, FACP, FAAD

    4.1 (34 reviews)
    Closed Closed

    By appointment only

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    Ask the Community - Andrew Kaufman, MD, FACP, FAAD

    Review Highlights - Andrew Kaufman, MD, FACP, FAAD

    Tiffany at the front desk has quite possibly the best customer service skills I have ever encountered.

    Mentioned in 3 reviews

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    Forefront Dermatology

    Forefront Dermatology

    3.1
    (72 reviews)
    0.0 mi

    Love this place! I get my skin check done every year. This time I asked for help with my rosacea…read moreand a heat rash. Everything is clearing up nicely. Great front desk! Dr. Stotland is very kind and energetic.

    Not the best experience at all…read more The PA I met with was very nice (Breanne,) and seemed really knowledgeable. Nobody monitors the office email so no replies there. The patient portal doesn't work much of the time, though I did get it to work once. Made an appointment elsewhere this coming week because even though I think she's knowledgeable I'm not confident that I'm going get the level of care I need. To the practice manager who's going to comment on this and say "oh no, please message me so we can figure out what happened," the best use of your time would be to read the endless list of one and two star reviews. This isn't a matter of putting out fires as they happen, it's a matter of changing the way things are done so that people don't feel this way time after time. Then you don't get these reviews and have to put out individual fires. PS. ....and as you can see below, the business owner replied as predicted with another one of their cut and paste "so sorry to hear that" messages. Not sure if that's the "business owner" or just some intern, but as I said originally, the key here is to solve the issues that have lead to all of these one star reviews, for years, not to cut and paste trite replies and invitations to "fill out a form."

    Photos
    The Center for Dermatology Care - Surgery Room
    The Center for Dermatology Care - Surgery Room
    Dr. Andrew J. Kaufman
    Dr. Andrew J. Kaufman
    Dr. Andrew J. Kaufman

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    Dr. Andrew J. Kaufman
    Dermatology Associates of Westlake Village

    Dermatology Associates of Westlake Village

    3.2
    (90 reviews)
    3.5 mi

    Unprofessional management and rude staff! Horrible experience, I would STAY AWAY!!!…read more Quick Summary: The office staff is incredibly rude and seems completely untrained in basic customer service. When I tried to speak to a manager about the attitude at the front desk, I was met with hostility instead of help. It is a toxic environment. They also botched my excision. Save yourself the stress and find a dermatology office that actually respects their patients. Also possible excessive fraudulent billing! Full Experience: I regret ever coming here!!! My initial experience should have been a red flag! I was met by a condescending and hostile receptionist when I was initially questioning billing and procedures at the front desk. I was so dissatisfied with the service that I decided to leave. Management ended up giving me a call and apologizing about the experience and was able to accommodate me with Dr. Singh the next day if I wanted to continue. I unfortunately obliged and was met with a botched excision in the aftermath. During this entire process I asked multiple times that my insurance covers the procedure and they stated yes this is an in office visit and it's covered minus copay. Dr. Singh has been kind and probably the only professional there but I have lost confidence since my second surgery which was to revise the initial botched scar excision. My scar has become much bigger and pronounced now! Also have bald spot due to this! I'm really upset!!!! To make matters worse, they are now billing me an excess amount whereas this should be covered by insurance as they also validated. At this point I don't know if they are over-billing and just stiffing the clients!! Seems they even billed me for a 2 minute phone call question with the doctor. During this fiasco I asked to speak with billing manager Debbie whom was extremely rude and unprofessional. Each time I tried explaining the situation, she would constantly talk over me not allowing to get my message across, I told her I would not deal with ever again and to have her direct superior contact me! As of 1 week ago, no one has called yet they keep spamming my phone regarding the fraudulent outstanding balance. I would not send anyone I care about here!!! Save yourself the stress, pain and heartache from the botched procedures and unprofessionalism!

    I absolutely love Dr. Bastien! He is incredibly thorough, kind, and knowledgeable. He instantly…read moreputs me at ease during every appointment. I frequently need full-body skin checks, and in the past, I would have preferred seeing a female doctor. However, Dr. Bastien completely changed that perspective for me. He is professional, compassionate, and exceptionally skilled at what he does. I always feel comfortable in his care and confident that I am receiving the best possible treatment. He is truly brilliant and does a wonderful job. Highly recommend!

    Andrew Kaufman, MD, FACP, FAAD - dermatology - Updated August 2026

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