I have been going to Andrew Michaels Salon for quite some time. Each visit my stylist books out the following visit, 3 - 4 weeks in advance. My last appointment was on 4/11. I received a "we haven't seen you in a while email" and realized my stylist forgot to book me! I called Saturday morning 5/12 for an emergency appointment with ANYONE. I received a call back at 4:30 pm, stating they would check with my stylist and get back to me by end of day, but her next available is in June! It is now 5/16 and I have not heard a word from the salon nor my stylist. Horrible customer service with a complete lack of urgency. I will not return nor recommend. read more

Kaicia is an amazing stylist--both highly professional and genuinely personable. She takes the time to understand exactly what you want and consistently delivers beautiful results. I have referred several friends to her and every one of us has been extremely happy with her work. It is clear she truly cares about her clients and takes pride in what she does. Highly recommend! read more

I have had several services; haircut, massage and pedicure. Nadia gives the best haircut I've ever had. All the staff are wonderful and I have been very happy with all the services. read more

My experience was amazing . Highly recommend. I had a Vichy shower and scrub. Liz was excellent and very accommodating.

I go to Andrew Michael's every month to get my hair colored and cut and have been going there for many years. The staff, from the front desk staff to the hair salon and downstairs at the spa, are wonderful. I highly recommend everyone there read more

Was looking for a fabulous pedicure spot & this is it. Had the Essential Pedicure with Liz. Extremely relaxing with outrageous messaging. I definitely picked a winner with mo need to look further read more

Healing Hands Shannon's magic touch hits the spot every time. She doesn't dive in; Shannon always asks if I have any areas that need particular attention. If I want her to spend half of my hour on my back, she works with that - and manages to hit the remaining clusters of muscle and tendons seamlessly. Not only is Shannon's massage first-rate, Andrew Michael's offers 30-, 60-, and 90-minute sessions. Enjoy! read more

Nadia was been doing my color for several years now. She is the BEST colorist I have gone to and I am very picky! As my grays come in she blends them with fine high and low lights. She is fantastic! I was lucky to find her. read more

I really wanted to like this place and I hate to give a bad review, especially during COVID, but my experience was so incredibly subpar. PROS: My stylist was pleasant and personable, it was relatively affordable ($55 for a basic cut and blow dry) and their COVID safety protocols were beyond on point. However, these positives were overshadowed by the fact that my stylist, pleasant as she was, didn't seem to understand what I wanted at all. I have very thick hair, and when I went for my appointment it was VERY long, layered and it was obvious it had a natural wave. I explained how I wanted it to fall just below my shoulders and I appreciated past stylists' working in layers to make it more manageable. I ended up walking out with a blunt cut graduated bob ?!?!?! Which is basically the cut you'd give someone who has the exact opposite of my hair... Now my hair has zero texture and movement to it and just looks like a big bush no matter how I try to style it. It doesn't fall just below my shoulders as I'd asked; when I aggressively straighten it, I can get it to reach chin length at best.. Thankfully my hair grows fast but I will not be back. read more

Had my hair cut by Nadia and she is fantastic. She did a great job and gave me just the cut I was hoping for. This is my second haircut with her and I couldn't be more impressed! She's also very nice and washed, dried and flat ironed my hair as part of the service. read more

I just became a client here at the salon. My first booking was a wash, cut and blow dry with Abby. She was very professional, attentive and new exactly what kind of cut I needed. I am very happy with the way she made me look. I came back to her just recently and she is still so amazing. I booked a fall spa treatment with Hillary and she was so professional and gave an amazing treatment. I will be booking another one with her again. I had a manicure and pedicure with Elizabeth and she was also amazing and listened to my nail concerns. She gave me great recommendations and I will continue to come back for my services with her. read more

A big shout out to Shannon today for a wonderful massage. I asked for deep tissue and that is exactly what I get. I would strongly recommend this day spa for all of your pampering treatments. See you in two weeks Michelle. read more

I had a very good experience here recently. I was looking for a last minute mini spa day. The online booking was convenient. I had Kelly for a facial and pedicure, and she was great. Professional and informative. Great results. I thought the prices were very reasonable. Everyone was friendly and the place is beautiful. The only negative was a group of people in the waiting area were talking really loudly during my facial, which was very distracting. I came out and it was a group of ladies just living life and being happy, so I followed their lead. Highly recommend this place. p.s. please note cash tips. I had read that online so was prepared. read more

I haven't been to the salon since the pandemic started. I decided to make an appointment. I have very long hair and requested to my stylist, Desiree to take off 2 1/2 inches. It was the first time going to her. she literally took 10 inches off my hair TEN INCHES!!! . I have had long hair my whole life. She told me my hair was like the hgtv person Joanne. Gaines. I am in total shock. My hair is above my chest and it started below my belly button. I'm not sure how someone does this to anybody. I told her she took a lot off which I couldn't tell until she was done. I could hardly figure out her tip. I gave over twenty percent not because I was happy , I was in shock. I would not recommend going to this stylist named Desiree She is mot skilled in her technique. . She did exactly what she wanted and nothing what I specified. My 15 year anniversary is coming up and my husband and I are going on vacation. We have waited a long time for this. Now I feel so distraught that my hair is gone. my hair is my a part of my identity. i don't recommend this place at all. Not sure where they found this stylist. Maybe straight out of school. long hair ladies, run don't walk!! Just watching out for you ladies. read more

I love walking into Andrew Michael Salon. The building is gorgeous and well renovated. The spa area downstairs is well done, clean and beautifully appointed. I leave the Salon feeling renewed and relaxed. Thank you! read more

I have been there once and NEVER, NEVER again. Granted it was in June of 2005, but the experience I had there has stuck w/me all this time. One of my bridesmaids arranged for 4 of us to get mani-pedis there and specifically asked ahead if they could accommodate taking us all at the same time. Whoever she spoke to said they could, well, they couldn't. My bridesmaid spoke to the manager about this and they did their best to accommodate that. (I will give them that.) When I sat down w/the esthetician she was really rude. She was huffy and curt. One of the other estecticians said to the bridesmaid that arranged this, "You know I thought you were going to be the biggest bitch, but you have turned out to be one of the nicest customers." Doesn't everyone appreciate a back-handed compliment w/their mani-pedis? Classy. The place overall was quite cold for a late-June day, and we were told that it takes a while for the heat to come on (who needs heat in June?) and it's worse in the winter. Because of all the things that went wrong, the manager gave me a gift certificate for a free pedicure. If I wasn't w/my bridesmaids who planned the day, I would have handed it back to her. I gave the gift certificate to my mother and have not been back. I strongly recommend avoiding this place. It's one thing if there are circumstantial problems (the hot water was out that day, and they were heating up the water for the pedis- that's not their fault), but it's a whole different issue when the staff are rude on several levels. read more

For years I drove to Newbury St. in Boston for my hair coloring and styling, but no more. I am thrilled that my cousin referred me to Julie, my stylist/hair color specialist at Andrew Michaels. Julie has a lot of hair treatment experience, and has a real gift in being able to work with you in creating a hair style/color you will love. I love my hair, and smile at the many compliments I receive after my visits with her. Thank you so much, Julie! read more

Andrew Michaels Spa & Salon - Love those well-blended highlights, in addition to that glowing shine.  Wow!! - Day Spas Near Me - Salem, Massachusetts

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I honestly could not be more happy with my hair and the service I receive here! I have lived in Salem going on 3 years now & it took me until recently to find someone who could tame this wild mop & actually do what I wanted in terms of color. Abigail is amazing. Not only is she a sweetheart, she is a talented stylist. I LOVE my haircut and color- I have gotten so many compliments on it. Yes, this salon is on the more expensive side, depending on the services, but it is worth every cent-you definitely get what you pay for! read more

The building is lovely and that's about where the pleasantries end. I've been to Andrew Michael's quite a few times for a place that I'm not thrilled with. I've tried a few massages, a facial, a couple manicures and a couple pedicures. Fortunately, most of my visits were on gift certificates so I didn't feel like I was wasting my money! Every time I left, I just felt like it wasn't anything great. I found their manicure stations to be really uncomfortable. The pedicures were okay, but I've had some great pedicures for half the price else where. The facial was the best out of any of the services I had, but that aesthetician is no longer with them, so I'm not in any rush to go back. They seem to have a pretty high turn over rate with the staff. That always makes me wonder. As for the massages, the treatment rooms were very small with portable massage tables that wobbled on the tile floor and the massages were just mediocre. All in all, I'd rather fight the traffic and go somewhere in Boston than go to Andrew Michael's again. An FYI, if you do decide to go: the last time I was there they only took cash tips, so be prepared. read more

Lovely facilities, fairly easy street parking. I've only gotten my hair cut here--Cathi is the best!--but I'd love to try out their massages sometime, too. All-around pleasant experience, from the greeting of the receptionist to checking out, etc. Prices are good for the value of service. read more

As soon as you walk up the entrance stairs, you know you're someplace special. The architecture and ambiance are stunning and the welcome is warm and inviting. I moved to the south shore three years ago, but I still travel to Andrew Michael's Salon for my pampering and beautification. I can't find anything like it on the south shore. My master colorist, Julie, is amazing. read more

I've actually only had good experiences here. I always book with whichever junior stylist is there and i have found that they all have great sense of style and have been able to give me modern cuts that work well with my hair type. I also got a wonderful massage here. I now get my hair cut here all the time. Only complaint is the price. Cut & Partial foil runs me about $150 with tip, and you cannot put your tip on a credit card (you can pay for the service on one though). I never carry cash and always end up having to run to the ATM and coming back to tip. read more

After living in New England for several years, I can finally say I no longer need to go back to NYC to get my hair cut/colored. FINALLY! After seeing the work that Michael did on my mother-in-law and sister-in-law's hair, I was convinced enough to give him a try. The salon itself is beautiful and the staff were so friendly. I booked my appointment for a cut with Michael. We chatted about my hair and what I had in mind (nothing, I left it totally up to him) and after a wash, he went to work snipping and shaping. In the end, I got an amazing cut (back to chin length and absolutely PERFECT!). You know a cut is great when you're able to recreate the look at home without taking forever or tons of product to make it happen. I'm going back this week for Michael to retouch my base and add some highlights back in. I like that they do different types of highlights - namely balaige and not just foils. I also like that the stylists take the time to get to know not just what you want, but what effort you want to put into maintaining your style and color. This is important because if you don't want to be back in the salon every 4-6 weeks, then you need to make that clear from the beginning. I found Michael really open to the fact that I didn't want a cut that took too long to style, preferred a cut that was versatile (that I could straighten but that would also work well with my naturally curly hair), didn't want to use a lot of products and didn't want unnatural, chunky highlights. read more

I've been coming here for about 8 years. I used to live in Salem when I started coming here. I live in Haverhill now and make the drive 45 min to an hour just to go here. I love my hairdresser, Tammy. Before going here, I tried many different stylists to no avail. I'm very picky with my hair, but Tammy knows exactly what to do without any advice from me. No longer do I have to nit pick. She colors my hair perfectly. I trust everything she does or any idea she has. I also come here for my facials. I see Esther, who I love! She has made my skin so much better since coming here. She's a great person and wonderful to talk to. She makes every visit a serene one! read more

As soon as I talked into the door the receptionist was very kind and made me feel at ease. She asked if I wanted any water while I wait. My hairdresser Abby was also very friendly and knowledgeable about hair. read more

Cathi has been coloring and cutting my hair for about a year or a year and a half now. I'm always so happy when I leave! I have difficult hair (in my opinion)- it's heavy and thick, wavy, and gray roots! Cathi always makes it look beautiful, she spends the time it takes to blow it out nicely, and provides such a great service!! The salon has free street parking that is fairly easy to get, which is great in Salem! read more

I was in my first year at Salem State and desperately needed a foil. I found this place online and thought it looked perfect. I couldn't have been more wrong. The place itself is really beautiful. The set up is great, and while waiting for my hairdresser they offered me water, etc. But once I sat down in the chair it was a different story. The man who did my hair was probably the rudest and most judgemental person I have met in my life. He made conversation with me by asking a million questions about where I was from, what I did for work, etc. etc. but once he found out I was a student I could tell he wasn't asking these questions to get to know me better, he wanted to know if I could afford the foil. I'm not joking and I wish I was. This was all confirmed when he said "Because you do know how expensive this place is, right?" I have been to many salons and I have never had such a terrible experience. He put toner in my hair and told me he would not charge me for it, even though I made no protest about it being too expensive. He criticized the length of my hair, telling me that "long hair is just a phase that every girl goes through". Well...3 years later I still have long hair. Must be an awful long phase, huh? I will NEVER go back. I've had much better experiences and much better foil jobs elsewhere. read more

I've been coming to Andrew Michaels for almost 8 years, and see Esther for my bikini waxes. Esther is an absolutely FABULOUS aesthetician -- she's fast, thorough, very efficient, and cool to talk to! My comfort is her first priority, always greeting me with a big smile, and graciously offering me coffee or hot tea prior to my sessions. If you've never had a wax, or are debating whether to finally target those compromising areas (bikini, or better yet the brazilian!) then GO SEE ESTHER!! She's a breath of fresh air, and will make you feel totally comfortable throughout your whole experience. I've told all my friends about Esther, and highly recommend you make an appointment with her also! read more

I went to Andrew Michaels Spa today for a massage and a facial. They do not offer hot stone massages, which was a bit of a disappointment, but my "customized massage" was done by Colleen and she did a great job. She was friendly and relaxed, and she asked me for input on how I'd like my massage before she got started. I told her that I preferred a firm touch and she shouldn't be afraid to press pretty hard, and boy, she wasn't! She also asked whether or not I wanted my feet done in case I was ticklish and preferred she not go there - a nice consideration. I was very pleased with her work and would definitely get another massage from her in the future. The only thing I would have changed about the experience is to add some kind of aromatherapy to it - the lotion Andrew Michaels used for my massage was totally unscented, and for me the relaxation factor would have been turned up a few notches if I had something nice to smell during the experience. However, the lotion was highly moisturizing, which is of course great during the winter! So all in all I'd still grade my massage an A. My facial was done by Esther, and she was outstanding. Before today I'd never had a facial, and I wasn't sure what to expect. Could it really be worth $90 just to have someone else wash your face for you, basically? Well, my friends, the answer is YES! There's so much more to a facial than that, at least at Andrew Michaels. Esther gave me a very relaxing scalp, face, neck, shoulder, and arm massage along with the skin treatments, and she was very gentle (but effective) during the extraction phase. I loved the products she used, they all smelled and felt amazing. And speaking of products, I was a bit afraid that I'd be pressured to buy a bunch of them as part of the experience - but nope! She did make some recommendations, but not at all in a sales-y way. It was more like having your sister or your friend say "Oh hey, I tried this product last week and it's awesome - you should give it a shot sometime!" It was such a relief not to have to deal with being "sold" while I was trying to de-stress. Grade for facial: A+ With grades like these, you may be wondering why I rated Andrew Michaels Spa 3 stars rather than 5. It's because my closing experience was pretty much the pits. After my services were over I went to the lobby to check out the products for sale. I was ready to purchase several skincare items thanks to Esther's no-pressure sales technique, and I was trying to find them on the shelves when the desk clerk called me over to ring me up. Unfortunately for the spa, they lost out on all of that revenue thanks to the clerk's abject lack of assistance. When I approached the woman who called me to the counter, she was totally cold and unfriendly. She did not say hello, she did not ask me how my experience was, she did not ask me if she could help me find anything, she just said she could ring me up and that was about it. I handed her a gift card to cover the massage portion of my visit, so she rang that through, told me the remaining balance, and then asked her co-worker at another register for change to break the bills I handed her. She then handed me the change and said nothing else. Not "Goodbye," not "Have a nice day," nothing. I wasn't offered a receipt, either. Honestly, the vibe I got from the desk clerk was, "We have your money, now get the f*** out!" Kind of a strange attitude for a spa employee, no? People go to spas to find oases of comfort, wellness, and tranquility, not to be treated like they're at a tollbooth on the Pike! It was more than a little jarring to be handled with such disdain and curtness after just having spent 2 hours (and over $200) being pampered by other members of the same staff, and it was definitely not a good note on which to leave the spa. Will I be back to Andrew Michaels after this? Hard to say. I had a great facial and massage, sure, but the desk staff was awful. There are great massage therapists and estheticians all over eastern Massachusetts, and I don't see any reason why I would choose to repeatedly subject myself to being treated with such rudeness post-service when there are so many other choices out there. As for the products, I'll be buying them from Sephora or Amazon because they both know what good customer service is. read more

Went there cause they had keratin treatments they told me my hair would be straight. They suggested if I wanted it really straight to go with the Rejuvinol come to find out hundreds of dollars later it's just a frizz treatment. When I went back to say that I wasn't happy they said well it's not a straightening treatment. I probably would've still gotten it I just wish they were honest. Customer service is terrible there they don't even return your phone call and the manager kept me waiting when I went there to go see her about this she knew she had an unhappy customer and she just didn't care. Worst salon ever!! read more

After posting my review I received a message to please give the salon/spa a call. I followed up with Jen who graciously offered to me to give them another chance. I was booked with Esther, who was night and day compared to the previous esthetician. I received a facial that was top notch and tailored to my skin. Thank your for proving to me that you you can be a great spa! read more

I have to say I go just about every two months. I had a horrible experience getting my eyebrows once when the lady just sat there and made fun of how thick they were but ever since I've had this lovely lady. Who just does everything right and really makes my eyebrows look awesome :]. Ask for Ester. read more

I found an old gift certificate for this salon and decided to try it out. The staff are very nice and the atmosphere is pleasant. My hair looked awsome when I left but alas, the story of my life, it requires too much upkeep to look like that everyday. I tell all my stylists that I am wash and go, no styling for me! And they all say "Oh yes, I know I know, this is perfect" And it never is. Overall, the prices are just too much for me and the quality wasn't up to par. I would not go back. read more

I have been going to Lydia here for facials and waxing for a around two years. I think she is fabulous at eyebrow shaping. The prices are reasonable for the good service. Everyone who works here seems very nice. I hate ultra upscale salons. This is top-notch, but comfortable and friendly! read more

I've been going to Andrew Michaels Spa and Salon for a couple years getting my hair highlighted and straightened. My friend recommended this salon to me saying that they do professional work for great prices. The salon is so beautiful on the inside and out. The employees are very friendly and they seem to have the best hair advice for the customers that come in, whether it being a hair style, cut, or color. I heard the massages are great here so my boyfriend and I are planning on doing one for our one year anniversary. Overall I am very pleased with the business I receive at Andrew Michaels Spa. read more

Abby is amazing for all things hair, plus she's fast, which I LOVE. She doesn't take a bunch of other clients while you're processing and she always seems to know exactly what I'm looking for!! read more

If you are looking for a place on the North Shore to prep (hair/ make-up) yourself and your bridal party for the wedding, STAY AWAY FROM ANDREW MICHAEL SALON! They were the only flaw in my wedding day! I was quoted one price for my bridesmaids hair and when they paid the price had doubled! Also, they booked one of my maids with a stylist that didn't do up-dos. He flat out refused to attempt. The management was rude and unapologetic for all the problems. If you want to avoid a headache on your big day, stay away! read more

I've been going here for years but never again. I had a very bad experience and so I came here and posted a review. Within five minutes the manager blew up my calling repeatedly while I was on my phone telling my daughter (who had already stopped going here) about the fact that my haircut was awful and the color which was supposed to be blonde was brown and copper color. I sent her pics and she was so disgusted she called the salon herself. I called the manager back and she was very upset that I'd posted a review without giving them the opportunity to correct the situation. She made me feel bad about my review so I said I'd remove it pending giving them the opportunity to correct the situation. I sent them pictures of my hair and let them know I told my stylist I was very disappointed and she said it was because waited too long to highlight... REALLY. So they let me know the next day after I removed my review they weren't going to do anything to remedy the situation and we're fine with loosing my business. There are several people at my work who have also stopped going here because of the quality of the service is not worth the prices. So I was charged $300 for the worst cut and color I've ever had. read more

I have been going here for over 15 years for a variety of services - massages, facials, waxing, body scrubs, hair, etc. Esther is the only person I trust to wax my eyebrows and gives amazing facials. I highly recommend her! Abby has done my hair a few times (updos and cuts) and is wonderful. You seriously walk out of this place feeling beautiful. The space is gorgeous, the services are great but the best part is the people who work there. read more

So I went there about a year ago and in booking myself for another spa day someplace else today because my sister-in-law gave me a gift certificate, I figured I should review this place because it was great and right now I wish the GC was for here. That could change tomorrow and I may like both places but here we go! I got a sampler type spa day here where I got 3 treatments. A massage, a scrub, and a facial. They squeezed me in but the order was off of what went first second etc. I was okay with this because I don't really care. I got the 30min massage, then the scrub and i think the facial last or maybe it was the scrub last. Either way this scrub thing they have going there is the reason for life on earth. The woman who did this was completely amazing. I am not modest about massage so stripping down to my nothings and having scrub every inch of my body in a stone room with gigantic water sprayers is A-OK with me. It was the most indulgent experience of my life and I am angry with myself that I haven't found time to go back. I would go once a week if I were independently wealthy. The facial we converted to a peel instead because the scrub lady was also a very good aesthetician for this sort of thing. She knew that the facial would do nothing for my skin but a peel would so I had that done. During the process she introduced me to the clarisonic and suggested I buy one and how to use it. I own one now that I got at Sephora and its wonderful. PS Don't buy the cheap ones they spin and the clarisonic does not. The spin ones (which I bought first oops!) tear dead skin off and can make you redder if you have adult stress acne like me :) Anyway I love this place. It doesn't look to me like the pictures as much maybe because I was mostly in the basement and didn't get my hair and nails done but I still love it. Get a scrub I promise you will be happy forever. Parking is street which I didn't have an issue that day but I can see there being some trouble on certain days but luckily its on a corner in a more residential style area. read more