Great quality sharpening on tools, utensils and knives. Trustworthy, knowledgeable and professional…read more service.

Have bought several Benchmades here. Great selection, fair retail prices and service was good.read more

I've been a loyal customer of this online knife store for over 10 years, and my experience has been…read moreconsistently excellent. The quality of their knives is top-notch, their selection is impressive, and I buy all my knives here for Christmas gifts--friends and family are always thrilled! On one occasion, a knife arrived with a crushed box due to USPS handling. I reached out, and they promptly replaced the item, which left me very pleased with their attentive service.

The parts department went above and beyond for service. I needed a wire connecter that was…read moreunavailable and they got one.

Had the worst customer service experience ever at Tyler Brothers. Norm the service manager was…read moredishonest and combative with me over the completion time of an initial Kubota mower service. I have never experienced anything like the condescending attitude and downright rude behavior of someone who is a manager of customer service. I would not recommend to anyone to purchase or service their equipment at this dealer. This was absolutely the worst experience I have ever had with a retailer! So readers will fully understand what happened here I think it would be good they read the whole story. I called Tyler Brothers to inquire about getting an initial service done to my Z724 mower. It needed the initial oil change, blades sharpened and a general inspection to make sure everything was in working order. I was told by the service person on the phone the charge for this service would be anywhere from $200.00-$400.00 but since my mower was in for its initial service it should not be more than $200.00. So I brought it in on Sat March 30 and was told it would be ready sometime the coming week. I received a phone call from Norm on Thur April 4th to go over the charges. The initial service was priced at $295.00, not $200.00 He also explained that there might be some ethanol residue in my gas and engine. He quoted an additional $200.00 to drain the tank and purge the engine or I could simply go buy a can of Sea Foam and put it in my tank to clean out any ethanol residue. I opted for the Sea Foam and he agreed this would be a more cost effective way to go. I was a bit confused on the increase from $200.00 to $295.00 for the initial service but did not say anything at the time. Norm also told me the mower would be ready the following day Friday April 5. The call was on speaker phone and my wife clearly heard him say the next day Friday April 5. Up until this point everything was just fine and I really did not have any issues with Tyler Brothers. The increase in price was not a big deal and I agreed to pay it. So I drove all the way from West Knoxville Sat morning April 6 to pick up the mower that was supposed to be ready the previous day. The mower had now been there a week. I was told by Norm in Service the mower was not ready. The parts were ordered and received but no work was done on the mower yet. I explained to Norm that he told me it was going to be ready the day before when he called me on Thursday April 4. Norm became very combative and told me they never provide a delivery date to a customer until the service is completed. Same thing that was stated in an earlier part of this thread by Tyler Brothers. I asked how soon the mower would be ready and Norm told me they would put a priority on it and get it done Monday. I explained to Norm I was having a major surgery on Wed April 10 and would not be able to cut the grass for a month during recovery (prostrate cancer). I told Norm I really needed to get the mower no later than Monday and his response was he would do his best. I then asked why the cost for the service went from under $200.00 to $295.00. Considering the service had not been completed when promised I thought this was a fair question to ask. Again, Norm in a very combative tone told me I had authorized the $295.00 cost on the phone on April 4th. Since he did not answer my question as to why the cost increase and instead became more combative I decided to take my business elsewhere. I asked Norm to let me take my mower and leave so I could go and get it serviced elsewhere. Norm then in a very smug tone told me"OK that will be $125.00.!! I asked why and he said it was a "diagnostic fee". At this point I was pretty frustrated. I asked Norm if I could speak to the person in charge and again he smugly said "he was in charge" I walked out the service door and said to Norm "You guys suck!" Probably not the best choice of words but I really did not appreciate Norms' attitude and his mishandling of the situation. I was going to leave and then thought I should at least speak to someone else at the facility. I went into the showroom and walked up to the parts counter. A nice man asked if he could help me and I asked if the owner was there. He said the owner was not there. I then asked if we could get him on the phone. He asked if there was a problem and I said yes and pointed to the service area and I have a problem with "him" in service. The parts person then pointed me to a gentleman in the showroom who walked up to me and asked what the problem was. I explained to him my experience with Norm in Service. I did not raise my voice or make a "scene" but I am sure those around could see I was frustrated. The response out of the person in the showroom (a manager perhaps?) was to ask me if I had bought my mower from Tyler Brothers. I told him I had not and that I purchased it from Kubota of Knoxville.

Guin at the Tee Spot is amazing. I have been using them for over a decade and have spent thousands…read moreon our company work shirts. She is always able to find the color I'm looking for and knows what colors match with our logo. Thank you for all your help. -Positive Perceptions Photography

I paid $250 for 5 shirts and you want more money so I can keep the logo? I already paid for the…read moredesign. You want more money after? Even after I try to cancel my order, you STILL want to take money from me. You want $50 for a design that I didn't even get. You won't release it to me unless I pay another $50. Then you say "you're confused" as to why I'm cancelling the order? A few days later, now you're refusing to refund my order because you want to play the "corporate" game by bouncing me around your "corporate" office system talking to representative after representative. Then you also send me an email saying you'll consider refunding me. You really are garbage. ​

Compassionate & professional. They were transparent & thorough explaining their services, process…read more& made a difficult process easier.

The staff was incredibly knowledgeable, kind, and made things very easy for us. I would highly…read morerecommended their services. The fact that in such a fragile situation they were able to make us feel comfortable and at ease speaks volumes.

Incredibly helpful! We dropped in right at close, they didn't rush us at all. My son has been…read morestruggling with getting going on his bike. He had to take a few years off due to epilepsy--so he's been playing catchup and his current bike was a little heavy/small. They had an amazing selection of pre-owned kids bikes reasonably priced! The staff helped him adjust the seat and rooted him on to try it out in the back. He fell in love with the bike and finally has a 'bug' for riding again. Thanks for the help! SN: I usually hate cycle shops, but this place was refreshing, it wasn't full of bros who only have time for $2k bike sales. Genuinely helpful neighborhood bike shop.

Refused to honor his return policy. Required taking West Bikes to court to have my money returned…read more They also repeatedly lied in court. In the end I got my money back after much dishonesty and adversarial interactions.

Great family-run service! They were able to quickly clean a dress and coat for me, as well as…read morepreserve my wedding dress.

A BIG 5 STAR review! I'm new to the area moved from Texas. Left my clothes off shortly after the…read moreawful storm & they were ready w/i 24 hours. But I live in Andersonville & was not able to make it so I went the following day (Wednesday). I showed up about 8 minutes after they closed. I decided to call number posted in their window explained the situation to the woman that answered. WOW!!! She said, they would be Happy to come BACK, they just needed 25 minutes as they were almost home & she would send her husband. And lo' & behold. Not only did the gentleman show up but because I had to go back 2ce. He gave me a discount. I can't express how Grateful I am for this Kind and Selfless Act! And I must not forget the "Amazing job," done on the Dry Cleaning of All my Clothing. They are Worth every dollar!

TK has my business and my trust! They fixed a missing stone from my wedding ring and facilitated…read morethe return and work on my Rolex when it needed a complicated repair. I really appreciate the team for clear estimates and timely repairs. We've also had simple cleaning and battery repairs as well. Always great service and care.

Turned out beautifully. I supplies the rings and designed the pendent and TK Wheelers executed it…read moreperfectly. Very, very pleased.