Strongly recommend this company…read more As a realtor, we constantly seek quality, responsive, and trustworthy contractors to help our clients. Recently, my clients have had some leak issues on their newly purchased home. On both occasions, RT Services have responded immediately and made sure my clients issues were addressed, RT Services is on my speed dial for Plumbing and HVAC services.

Appointment between 11-2pm. Showed up 1:45 pm. Two young techs - neither one was a senior tech. It…read morewas a simple estimate for repluming a kitchen sink and another pipe that needed blown out? Anyhow quoted over $2,000. Therefore, it seems the price is outrageous. According to the guys, they follow code. Well, duh, all licensed professionals do so. Anyhow, not pleased!!!

My Problem: Last Thursday, I spent $100 to find out my 10…read moreyear old Trane compressor fried. The starting repair costs would be almost $4,000, however my usual HVAC company said the whole thing needed replacing. AWESOME! Just what I wanted to hear when we're expecting a foot of snow. Even better, he said Trane didn't make a model anymore that would fit in the existing closet. Solution: My Dad just had his entire system and duct work replaced about a month ago by Larry & Sons and they did a great job. So he told me to call them and see what a new system would run. Moe, the Sales Rep, came out that afternoon. He said he could fit a new system with the base models and the high efficiency ones. After going through the house, seeing what I had, didn't like currently, and what I wanted to have, we decided on one of the high-efficiency models, and got a final price worked out. Moe said they'd be here at 8:30AM on Wednesday. Problem Solved: Wednesday, right after we got a foot of snow, they showed up at 8:30AM (exactly) and went to work. They even brought in several heaters for me. These guys went above and beyond in every aspect of their work. They managed to do what Trane said wasn't possible. That evening, the foreman came up and told me they would have to come back and finish up the next day. They made sure we had plenty of heaters and cleaned up after themselves. Considering they'd been installing an all new system, in the freezing cold, and trudging through a ton of snow, you couldn't tell they'd been there. The next day they showed up again at 8:30AM promptly to finish. When they finished, they walked me through the house to make sure I was completely satisfied with each segment. They'd taken away all my old stuff. They'd dug my old cement pad out, where the outside fan sat, and built a new beautiful pad with about a foot of edging all the way around, surrounded by thick wood border. Next he showed me where they had installed some of the pipes and wires along the side of the house. It was well placed, and they even put a casing over the whole length that matched my vinyl siding. Then he showed me the closet where the main unit is. I couldn't believe my eyes. They'd removed all of Trane's equipment and connecting ducting. It looked like a laser had just gutted it and everything was new. He showed me how to change the filter, and where there was a light that kills anything that makes it through the filter. He showed me the return vents they enlarged upstairs to move the air better. Then he programmed the new LED thermostat, while showing me what he was doing so I could change it if I ever wanted. He turned the new system on and it was blowing nice and strong air; you could barely feel it before. The outside unit was just humming quietly. The past four days have been an amazing difference. The fan automatically adjusts how much air to push. It's even learning how long it takes for the temperature to change so when it comes to a time it's supposed to change (like being warmer in the morning), it actually starts the change gradually so it uses less power, and less noise. I'm sorry for such a long review, but I've never felt that just "It's great!" gives me any useful information. Larry & Sons did a fabulous job for my family. They put down floor protectors and wore booties over their boots, so when they were done, my house looks the same... plus a lot of well installed equipment.

I was disappointed with the lack of transparency regarding pricing. When I initially called, I was…read moretold the consultation fee would be $50, and that if we had multiple issues within the same category, we would only be charged one consultation fee rather than separate fees for each concern. We specifically called because our electric water heater had clearly caught fire. We even had photos showing the damage, so we weren't looking for someone to diagnose that it had burned up--we needed help with replacement and recommendations for the underlying tank issues. Instead, we were charged for a plumbing diagnostic, a water heater diagnostic, and a water sampling test, bringing the total to $150--three times what we were originally told. At no point before the technician performed these services were these additional charges explained or approved. I understand that diagnostic testing and water analysis have value, but customers deserve to know the costs upfront so they can make an informed decision. Clear communication and transparency about pricing would have made this a much better experience.

I appreciate that Mellott Plumbing was able to come out the same day and arrived when they said…read morethey would, which was helpful in an urgent situation. However, my experience overall was disappointing. The plumber accessed the wrong cleanout that wasn't connected to my home, was unable to clear the blockage, and diagnosed the issue as roots in the pipes. I was charged almost $600 for this service. I decided to get a second opinion, and the other plumber found that there were no roots in the pipes (confirmed with a camera inspection) and was able to clear the blockage successfully. When I called Mellott Plumbing to explain the situation and request a partial refund, they did issue a refund, which I appreciated. While I'm thankful for the refund and their prompt response, the initial misdiagnosis and incorrect approach caused unnecessary stress and expense. I hope they take this feedback as an opportunity to improve their service in the future.

Quality of service was excellent. Very knowledgeable and helpful . The service we needed was for…read moreour whole house water treatment system.

I was having hot water issues in my house as my hot water was not working. I found LMS plumbing and…read morethey were able to come within a couple hours of my call. Loren was able to replace the thermostats and elements and got it back up and running.

From the owner: We are a family owned and operated company with over 60 years combined experience in Commercial,…read moreLight Commercial and Residential work. We value our customers business and time. With attention to detail, we will do what our customers want and need at an affordable price.

Fast and efficient ! Also charged about $200 less than the…read moreother bids I received. I highly recommend J&M!

After a wind storm did some damage to a gutter, I requested a quote on Yelp. Justin was very…read moreresponsive and was able to schedule me for a service call that week. He and his coworker showed up a few minutes early, were very friendly, and took care of the repair quickly and cleanly- it barely looks like there was ever an incident there. And the charge was exactly what he told me on the phone. I was impressed and would definitely use them again.

Asked for a new pump replacement and he installed an undersized pump that would not work. Had to…read morehave another plumber replace because he refused to make right.

I have had a drippy bathroom faucet for over 2 years. Wasn't bad in the beginning, but around…read moreChristmas it became a constant flow. Water bill reflected it as well. I also have been struggling with the toilet tank "guts" thanks to Martinsburg's hard water. I'd bought a new faucet and parts for the toilet, but after watching YT and assessing my space and my own abilities...chose to hire someone. Mark of Mountain View Plumbing gave me a quote based on labor/time for each of these. He's the owner/operator...something I like to support when I can. We scheduled for 9am, he called as he was arriving EARLY! Two hours and both problems fixed with parts I had bought to do it myself. He even fixed my tub/shower diverter stem I was starting to have issues with. We discussed a few hacks to get some more life out of the toilet as hard water is doing what it does. I then asked about my kitchen sink/drain and he verified that I can get RO and a disposal into that space. Now I just need to budget! As for his hourly rate, it is totally fine for skilled and licensed labor. He didn't nickel and dime for the little things he used (tape, etc). I appreciate that. I also know as a former business owner, he's covering travel costs, insurances, taxes, etc. with that rate. I will be using him for more projects as my own budget permits.

Very responsive and detail oriented master plumbers. Definitely recommend and will use again for…read moreany future plumbing needs.

Great company just happen to find on Yelp, Sam with Outlook was fabulous to work with. On time and…read morevery helpful at explaining everything. Had a leak upstairs in one of the guess bathroom. he gave me options which I loved and waited for me to make my decision. I will call him for any future plumbing issue.