I was hesitant on going back to Dr.Yu for my 5 year check up mostly because of his attitude and his staff not to mention the crazy billing. But since they had my previous history on file and they promised to look over the insurance issue, I gave it another chance.
I will say that Dr.Yu''s attitude has greatly improved and he is more patient in going over my results and explaining pre and post op procedures. I appreciated how he printed out the pictures from my colonoscopy and how he followed up with phone calls.
I will still say that his staff needs more training on customer service and patient relations. My family and I speak Cantonese so as an office, if you want us to UNDERSTAND and to be COMFORTABLE with the information you are relaying, please as the Cantonese speaker, do not ignore the patients and have someone who speaks Mandarin to explain the procedure to us. It would probably also help to make a note of which patients speaks what language on the charts or something.
I need to know exactly how to prep for the procedure, so please try to have someone who speaks my language to speak to me instead of having me half guess and half sputter my way through.
As for the previous problem with the insurance, this problem was not resolved with this visit. They still claim that I have insurance coverage when I do not (not for this procedure) and were not at all understanding on the issue. The receptionist continued to tell me, "if you have insurance, IT'S ILLEGAL to not use it or say that you don't have it".
Lady, I personally called the insurance company to see if I had coverage only because of the issue we had last time- don't tell me, "well, since you have this insurance, the surgery center offers a discount rate" - discount rate on what??? Just cause I have this company's insurance (i.e blue cross) it DOES NOT mean that this company covers the procedure. If anything, you just made me go to a surgery center that will charge my insurance company but only have my insurance company not cover the procedure and force me to pay for the procedure under the insurance rate. THAT DOES NOT sound legal to me in any way shape or form.
Overall, I don't have a problem with Dr.Yu or the surgery center I went to but I will definitely warn future visitors on their insurance claiming practices/policies. Shop around and know exactly how much colonoscopies should cost and know exactly if your insurance company covers this procedure. read more