My husband and I had a flat tire on 155 northbound at mile marker 6 on 11/2/2024…read more Our insurance representative called R & B Towing in Pontoon Beach, IL. We immediately were sent a text from them with an app that told us how many minutes it would take to reach us! R & B Towing arrived 17 minutes later. The gentleman immediately got straight to work taking out our spare, inflating it and changing our tire. He then followed us to the nearest Walmart to get a new tire. We were so impressed with the work ethic of the man and also his caring for our safety!! R & B Towing and the service employee deserve 10 stars! へ

They were prompt and affordable and treated my vehicle like they owned it. Definitely will…read morerecommend to anyone who needs a tow service Jay C

If I could give zero stars, I would…read more My Kawasaki Ninja 650 has been at Jim Trenary Motorsports for about two months, and the entire experience has been frustrating from start to finish. Communication is terrible. I was told on at least 15 different occasions that someone would call me back, and I only received one callback--and that's because I kept calling them repeatedly. The biggest issue was the diagnosis. It took them about three and a half weeks just to diagnose the bike. Their Kawasaki technicians couldn't figure out the problem, even though I told them from the beginning that it was likely a welded gear caused by overheating, which is a known issue on Ninja 650s. Instead, they diagnosed it as a clutch plate issue and ordered parts for that repair. After waiting over a month and a half for the repair, they put everything back together and the bike had the exact same problem. The original diagnosis was wrong, and the bike had to be torn back down to address the actual issue. Adding to the delays, after the parts for the first repair had already been delivered to the dealership, I was informed that they had been misplaced in the parts department. From what I was told, a newer employee accidentally misplaced them. I understand that mistakes happen, but it still resulted in additional delays to a process that was already taking far too long at that point. What frustrated me even more was that after the correct parts arrived and my bike was waiting to be reassembled, I was told the technician had started working on a different project and would not be able to get back to my bike until the following week. After my bike had already been sitting there for nearly two months, I found it hard to understand why a newly arrived project was being worked on before a customer who had already been waiting that long. Even after the second repair was completed, I still wasn't contacted. I had to call them myself to get an update. During that call, I was told the bike was back together and only needed a test ride before pickup. I was then told it should be ready sometime that week. Overall, the communication, diagnosis, turnaround time, and customer service were extremely disappointing. I spent weeks waiting for callbacks that never came, dealt with a misdiagnosis that could have been avoided, experienced delays caused by misplaced parts, and repeatedly had to call for updates myself. Based on my experience, I would not recommend Jim Trenary Motorsports.

I had a dashboard warning that my engine was overheating and needed to be shut down as quickly as…read morepossible. There is never a good time of day to see that, but it couldn't be much worse than 4:45 am. Chauncey was able to respond to where I had coasted (downtown, near the Cathedral) and tow my car to my preferred shop. He was quick enough that I still was at work by 7 I hope I never need to call him again, but I have his number programmed in my phone, just in case

Were able to come out same day and quickly tow away my old car. I couldn't locate my old title, but…read morethey can take it without one.

Experienced car trouble headed home last night around 1am. Called around to several different…read morecompanies and the prices were outrageous as well as the wait time. Called Big Brother's Towing, spoke directly to the owner very professional guy gave a great estimate compaired to other companies. Arrived in under 20 mins, hookup took less than 10 mins and we were on our way. Great service Great price and would highly recommend this company to anyone with car troubles.

From the owner: Here at Big Brother’s Towing we provide a quality service at half the price of other competitors…read more We have a very professional and friendly staff who take pride in responding quickly and getting you where you need to go.

Unfortunately my truck broke down this afternoon. However, TnT towing was great! They had a 15…read moreminute response time and their price was very competitive. I called other tow companies and they had longer wait times and higher prices. If I'm ever in this situation again, I'll most definitely call TnT. Thank you, Carl for you assistance today.

I've used TNT several times for a tow and I'm impressed with the attention to detail and customer…read moreservice provided. Highly recommend!

This Business Deserves Five Golden Stars!!!…read more Exactly two weeks ago, I used Yelp to find roadside assistance for a vehicle lockout, and I'm so glad I found R & R Roadside Assistance! I had the keys to my car but had accidentally locked a steering wheel safety device on it while parked on a side street near my job, deep in St. Louis City. Brandon from R & R immediately responded to my request via Yelp and text, giving me a quick quote and reassuring me that he could help. He arrived in under 40 minutes and solved my problem with ease! He even recommended I find a towel or sheet to catch any debris from the job, which showed how thoughtful and thorough he was. Fast forward to today: I get word that a neighbor locked her keys, phone, and pet inside her car. I didn't hesitate and reached out to Brandon again. Though I wasn't the point person on the ground this time, I let him know someone else would contact him with the details, and Brandon made it clear he was on his way to St. Louis County. True to form, he arrived in under 40 minutes and saved the day once again! What really stands out about Brandon is not just his skill, but his personality. He's funny, friendly, and extremely careful and respectful of the vehicles he works on. R & R Roadside Assistance has impressed us at every turn, providing nothing short of white glove service. I highly recommend R & R Roadside Assistance and Brandon to the entire Yelp Community!

Amazing to be honest. Rocky who is the owner came out and found the best place nearby to take it…read moreto saving us a lot of money because we were going to take it someplace else. He gave me some tips on a couple minor fixes on my van as well. Really stand up guy. I was not looking forward to having to deal w a tow truck company and this made my day.